Name: Feedier
Rating: 10 (1 reviews)
Author: Feedier

Help Desk

Web and Video Conferencing

Customer Support

AI Code Generation

Beta Testing

Innovation Management

No-Code Development

Product Analytics

Version Control

Development

Learning Management

Student Management

Education

Business Intelligence (BI)

Collaboration

Corporate Social Responsibility (CSR)

Demand Planning

Enterprise Asset Management

Enterprise Content Management

Environmental Health and Safety (EHS)

Internal Communications

Enterprise

Accounting

Anti-Money Laundering (AML)

Merger and Acquisition

Travel Management

Finance and Accounting

Applicant Tracking

Corporate Learning Management

Employer of Record (EOR)

HR Management

Payroll

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

Access Gateways

Cloud Storage

Data Center Cooling

Data Center Networking

Fraud Detection

Function as a Service (FaaS)

Graph Database

Integration Platform as a Service (iPaaS)

LAN Switches

Network Operating Systems

Network Performance Monitoring

Object Storage

Open-Source Database

Rack Servers

Storage as a Service (STaaS)

Value-Added Resellers (VARs)

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Content Management

Email Marketing

Marketing Automation

Social Media Management

Survey & Forms Building

Web Analytics

Marketing

Project Management

Video Conferencing

Professional Services

Customer Relationship Management (CRM)

Lead Management

Sales Incentive Compensation Management

Trade Promotion Management

Sales

Data-Centric Audit Protection (DCAP)

Database Security

GDPR Compliance

Security

Apparel

Clinical Data Management

Clinical Trial Management

Interior Design

Lease Management

Online Ordering

Simulation

Warranty Management

Vertical-Specific

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### Customer Feedback Management
Users consistently praise Feedier for its exceptional customer feedback management capabilities. They appreciate the ease of obtaining feedback from customers and the platform's ability to provide valuable insights quickly. The interactive and gamified approach to collecting feedback, along with the option to offer rewards, has been well-received by users. Additionally, the convenience of using Feedier on both computers and mobile devices has enhanced user satisfaction and efficiency in managing customer feedback.

### Survey Design and Implementation
Users generally find Feedier's survey design and implementation capabilities to be efficient and effective, allowing for quick and easy creation of feedback forms. The platform's multiplatform design is praised for enabling access to customer opinions from various devices, enhancing user experience. While some users mention limitations on forms that may require upgrading to a higher plan, overall, Feedier is commended for its ability to streamline the survey process and gather valuable insights from clients.

### Client Relationship Management
Users consistently highlight Feedier's client relationship management capabilities as a key strength of the platform. They appreciate how Feedier facilitates effective communication with clients, allowing for the collection of valuable insights and opinions. The ability to engage clients in a meaningful way and tailor surveys to gather specific feedback has been particularly well-received. While some users express a desire for more customization options, overall, Feedier's client relationship management features are viewed positively for enhancing customer interactions and driving valuable feedback.

### Service Offerings and Enhancements
Users consistently highlight Feedier's service offerings and enhancements as a standout feature, praising its ability to streamline customer feedback processes and improve overall service quality. The platform's customizable and user-friendly interface has garnered widespread acclaim for its effectiveness in gathering valuable insights and enhancing customer satisfaction. Additionally, the convenience of accessing Feedier across various devices has been a key factor in driving user satisfaction and loyalty.

### Reward Systems
Users seem to unanimously appreciate Feedier's reward system functionality. They find it to be a strong point of the platform, enhancing customer engagement without being overly intrusive. The interactive and gamified approach to collecting feedback, coupled with the option to offer rewards for completing surveys, has garnered positive feedback from users. The ability to incentivize customers to share their experiences and opinions through surveys is seen as a valuable feature that adds depth to the overall customer feedback process.

Users commonly recommend Feedier for its ease of use, great customer experience, and simplicity in gathering feedback. They appreciate that the application has provided excellent results in management and creating effective solutions for their clients. The dedicated team behind Feedier is often praised for their passion and level of support, which reflects positively on the software's effectiveness. Businesses looking to provide user incentives for survey completion are suggested to consider using Feedier. Furthermore, users appreciate the great price of the product and value its regular updates based on user feedback. Overall, Feedier is considered a good product and an excellent tool for obtaining feedback from clients.

Enjoyable and Fast Graphics: Users have expressed their enjoyment of the platform's graphics, stating that they enhance their overall experience. Several reviewers have mentioned that the graphics are not only enjoyable but also fast, contributing to a smooth and seamless user experience.

Wide Range of Choices and Templates: Reviewers appreciate the platform's wide range of choices and templates for creating surveys. Many users find it easy to customize and create the perfect survey due to the abundance of options available. This feature has been praised by numerous users who value the flexibility and ease it brings to their survey creation process.

Help Desk Availability: The availability of the help desk is highly valued by users as it provides prompt solutions to their problems. Some reviewers have specifically mentioned how helpful and responsive the support team is in addressing their concerns.

Slow Platform: Some users have found the platform to be slow, which has made it time-consuming to make changes or add new details. They have mentioned that performing tasks on the platform takes longer than expected and can be frustrating.

Limited Reporting Features: Several reviewers have expressed their dissatisfaction with the limited reporting features of the software. They feel that there are not enough options available for generating reports and would like more flexibility in terms of exporting data and question answers.

Difficult Learning Curve: A number of users have experienced difficulties in understanding the different types of questions and using templates for customized feedback forms. They have mentioned a learning curve when first starting out with the software, as it took them time to grasp how to effectively utilize these features.

Users have found Feedier to be a valuable tool for optimizing customer feedback and driving more positive online reviews. The platform has been described as a fun and easy-to-manage feedback form that encourages user engagement. With Feedier, users can simplify the process of gathering feedback from customers, eliminating the need for them to log into their Gmail accounts. This has led to improved response rates and valuable insights into clients' needs and interests, ultimately increasing productivity and efficiency. Customers appreciate the convenience and attractiveness of the platform, making answering feedback surveys a rewarding experience. Additionally, Feedier has been used successfully for collecting feedback and testimonials after workshops, providing affordability compared to other similar tools. The ability to offer rewards within the app sets Feedier apart from standard feedback survey tools and helps engage with customers, build loyalty, and drive product improvements. However, some users have suggested improvements in analytical reporting options and flexibility in selecting metrics. Overall, the feedback received about Feedier has been positive, with users expressing satisfaction with its effectiveness in meeting customer expectations and identifying gaps in service.

NICE CXone Mpower is a cloud-based contact center platform that manages customer interactions across multiple communication channels. It includes features such as automatic call distribution (ACD), interactive voice response (IVR), omnichannel routing, workforce optimization, feedback management, and interaction analytics.

CXone Mpower Digital Agent

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CXone Mpower Omnichannel Agent

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CXone Mpower Complete Suite

CXone Mpower Ultimate Suite

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Genesys Cloud CX (formerly PureCloud, Genesys Cloud) is a contact center application optimized for automatic call distribution, interactive voice response, email, social media, chat, and text/SMS. It is also a VoIP interconnect service provider.

Genesys Cloud CX 1 - Voice

Genesys Cloud CX 2 - Digital

Genesys Cloud CX 2 - Digital + Voice

Genesys Cloud CX 3 - Digital + WEM

Genesys Cloud CX 3 Digital + WEM + Voice

Genesys Cloud CX

Feedier

Customer Experience Management (CX, or CXM, or alternately CEM) is an approach to guiding the customer experience with an emphasis on personalization, customer journey, feedback, knowledge, and self-teaching. CXM platforms present a centralized place to oversee and manage the customer experience through integrations with a web content management system, a CRM, and other sources of data to improve customer engagement and enhance the online user experience.

Customer Experience Management

What is Feedier? Demo of the CX solution

Feedier  - Product Demo Video

Likelihood to Recommend

Customer experience management

Features that allow businesses to track customer sentiment and feedback, analyze and optimize the customer journey, and personalize content and website experiences for users.

Multi-channel customer feedback collection

The ability to collect qualitative and quantitative feedback from customers across a range of inputs. These could include in-app polls and surveys, email surveys, comments made on social platforms, SMS / messaging comments, NPS score, customer contributed videos, and focus group interviews.

Product usage analytics

The ability to see how, where, and when users are using your platform (e.g. how long users spend on a page, which actions they take, etc.)

Customer experience profiles

Profiles that correspond to individual customers or accounts and display a record of interactions your brand has had with that customer.

Customer experience dashboard

A dashboard that shows an aggregated view of things like customer sentiment, churn risk, qualitative and quantitative feedback, etc.

Customer journey mapping

The ability to map out the journey your customers take by persona.

Churn risk scoring

A score or metric that predicts how likely a given customer or account is to churn. This may be more relevant for B2B companies.

AI-powered recommendations

Customer experience optimization recommendations that are driven by AI-recommendations.

Website A/B testing

The ability to A/B test your website and optimize parts of the customer experience with your product.

Brevo

Google Forms

BigMarker

CompanyHub CRM

Feedier 2022-09-16 10:49:49

TrustRadius is a technology and business research firm based in Austin, Texas. The company is known as a review platform for verified B2B technology and software reviews through a proprietary algorithm and human verification.

TrustRadius

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Customer Experience Management Software

The better you understand your customers, the more likely you are to succeed in your marketing endeavors. I use Feedier to analyze collected data and help gain new insights to improve the customer experience. I highly recommend anyone running a business to use this survey collection tool.

Easily Customize Landing Feedback Page
Great Display and Generation of Feedback Results
Different Collection Types

Sending SMS & Email campaigns to Recipient - it is a bit challenging to import contact information
More option to customize the footer area

Generation of Results
Able to Easily Collect Feedback
Survey Templates

Able to improve pricing strategies resulting in 50% increase in purchase
Reduce the need to employ research staff, reducing costs.
Speed up the process of collecting and analyzing results