Help Desk

Web and Video Conferencing

Customer Support

Business Intelligence (BI)

Collaboration

Enterprise Resource Planning (ERP)

Interactive Voice Response (IVR)

Enterprise

Accounting

CTRM

Revenue Management

Finance and Accounting

Applicant Tracking

Compensation Management

Corporate Learning Management

HR Management

International Payroll

Payroll

Resume Parsing

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

API Management

Cloud Storage

Data Governance

Data Pipeline

Desktop Outsourcing

Electronic Data Interchange (EDI)

Fraud Detection

IT Service Management (ITSM)

Industrial IoT

Integration Platform as a Service (iPaaS)

Metadata Management

Network Access Control (NAC)

Network Performance Monitoring

Relational Database Management Systems

Remote Monitoring and Management

Remote Support

Security Validation

Software Defined Storage (SDS)

Solid State Drives

Static Application Security Testing (SAST)

Threat Hunting

VoIP Monitoring

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

App Store Optimization (ASO)

Business Card Scanning

Consumer Ratings & Reviews

Content Management

Digital Analytics

Digital Experience Platforms (DXP)

Email Marketing

Event Registration

Marketing Automation

Online Reputation Management

Real-Time Interaction Management

Social Media Management

Social Media Publishing

Survey & Forms Building

Web Analytics

Marketing

Business Caller ID

Professional Services Automation

Project Management

Transcription

Professional Services

Customer Relationship Management (CRM)

Lead Generation

Point of Sale

eCommerce

Sales

Microsegmentation

Security

Auto Repair

Building Information Modeling (BIM)

Car Rental

Church Management

Insurance Agency Management

Vertical-Specific

Find top rated software and services based on in-depth reviews from verified users. 400+ software categories including PaaS, NoSQL, BI, HR, and more.

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Feefo has proven to be a valuable tool for businesses looking to enhance customer satisfaction and improve their services. Users have maximized the Feefo service with the support of sales representatives, leveraging features like the campaign manager tool to engage with more feedback and make improvements based on customer input. The platform's Platinum award has also been instrumental in building trust and confidence by showcasing positive feedback.

While some users found the widgets gallery to be limited, Feefo still remains an adequate review option for websites. Users appreciate that the platform allows for easy management of customer feedback and referrals online, enabling them to self-score and make improvements without broadcasting to the public. This has resulted in increased response rates and improved the number and quality of guest reviews.

Additionally, integrating Feefo reviews into Google Ads has proven effective in boosting click-through rates and enhancing marketing spend effectiveness. By collecting real company reviews, businesses are able to build trust, increase buyer confidence, and positively impact purchasing decisions. The use of Feefo Product Reviews has also been beneficial in helping customers make informed decisions, leading to increased conversion rates and company credibility.

Feefo's value extends beyond customer feedback as it aids in addressing customer trust issues, increasing sales, and generating a substantial increase in overall revenue. The platform enables executives to stay informed about potential problems or declines in service offering through email notifications of bad reviews. With unbiased feedback from customers, businesses are empowered to continuously improve their offerings and effectively resolve any customer issues that arise.

In summary, Feefo solves various business problems by providing tools that enhance customer satisfaction, build trust, boost marketing efforts, drive conversion rates, and facilitate continuous improvement.

Easy Navigation: Users have found the Feefo online portal easy to navigate, enabling them to gather feedback effortlessly. Several reviewers have expressed how the user-friendly interface simplifies the process of accessing customer feedback and analyzing it for service enhancement.

Trustworthy Reviews: The closed nature of Feefo's platform is highly appreciated by users as it ensures genuine reviews from actual purchases. This feature builds trust with customers, providing businesses with reliable feedback. Many reviewers have praised this aspect of Feefo, emphasizing its value in establishing credibility.

Efficient Feedback Collection: Users love the automatic system that sends out reviews on their behalf, saving them time and effort in collecting feedback manually. Numerous reviewers have mentioned how this tool has streamlined their feedback collection process, allowing them to focus more on addressing issues raised by customers and improving their business accordingly.

Inadequate Personalization of Customer Support: Some users have expressed dissatisfaction with the occasional emails received from the Feefo hub support team, stating that they prefer direct communication for a more personalized customer experience.

Complex Setup Process and Pricing Structure: The setup process of the complicated API has been seen as expensive by some users. Additionally, the tiered pricing options for certain functionalities have been criticized, leaving users feeling dissatisfied.

Lack of Human Moderation in Reports: Users have mentioned a lack of human moderation as an issue when it comes to reports generated by Feefo. This has led to frustration and confusion due to the complexity of the reports provided.

From customer reviews, Feefo aims to provide companies with meaningful feedback that boosts sales, builds trust and improves the customer experience, and help them create better feedback campaigns and respond in real-time, with simple options for managing sales data and personalizing customer communications.

Trustpilot, headquartered in Copenhagen, offers their customer review platform to help businesses gather more online reviews and merge their online profile with feedback from their top customers and bring customer reviews to other high visibility platforms (e.g. Google).

Plus

Premium

Advanced

Growave (formerly SocialShopWave), a small company in Kyrgyzstan, offers a Social Login app for Shopify stores, and social product reviews and comments.

Growave

Feefo

Customer ratings and reviews influence purchase decisions. Consumer Ratings & Reviews Software typically helps consumer brands and retail businesses:

- Monitor and respond to ratings and reviews across the Web for the purpose of reputation management
- Collect ratings and reviews from customers to create valuable user-generated content
- Syndicate that content or moderate and display it on their website to improve conversion

Feefo is a leading platform empowering businesses with genuine customer feedback. Our unique differentiator lies in our commitment to authenticity and transparency. With Feefo, businesses receive real-time, verified reviews, providing valuable insights to drive growth and customer satisfaction. Join Feefo and build trust through genuine customer feedback.

How Feefo Works

Find out how Feefo reviews work in our handy video! For more information, please visit our FAQs page on our website: http://bit.ly/2VyM4i4

How has Feefo helped our clients?

Hear how our clients have been using Feefo to collect genuine feedback and achieve amazing results for their business!

Learn more by visiting our website and dedicated solution pages:
https://www.feefo.com/en-gb/business/solutions/customer-experience
https://www.feefo.com/en-gb/business/solutions/customer-retention
https://www.feefo.com/en-gb/business/solutions/market-opportunities
https://www.feefo.com/en-gb/business/solutions/customer-acquisition

TrustRadius is a technology and business research firm based in Austin, Texas. The company is known as a review platform for verified B2B technology and software reviews through a proprietary algorithm and human verification.

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What is Feefo?