Overview
What is Feefo?
From customer reviews, Feefo aims to provide companies with meaningful feedback that boosts sales, builds trust and improves the customer experience, and help them create better feedback campaigns and respond in real-time, with simple options for managing sales data and personalizing…
Pricing
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Alternatives Pricing
Product Details
- About
- Tech Details
What is Feefo?
Feefo Videos
Feefo Technical Details
Operating Systems | Unspecified |
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Mobile Application | No |
Comparisons
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Reviews
Community Insights
- Business Problems Solved
- Pros
- Cons
Feefo has proven to be a valuable tool for businesses looking to enhance customer satisfaction and improve their services. Users have maximized the Feefo service with the support of sales representatives, leveraging features like the campaign manager tool to engage with more feedback and make improvements based on customer input. The platform's Platinum award has also been instrumental in building trust and confidence by showcasing positive feedback.
While some users found the widgets gallery to be limited, Feefo still remains an adequate review option for websites. Users appreciate that the platform allows for easy management of customer feedback and referrals online, enabling them to self-score and make improvements without broadcasting to the public. This has resulted in increased response rates and improved the number and quality of guest reviews.
Additionally, integrating Feefo reviews into Google Ads has proven effective in boosting click-through rates and enhancing marketing spend effectiveness. By collecting real company reviews, businesses are able to build trust, increase buyer confidence, and positively impact purchasing decisions. The use of Feefo Product Reviews has also been beneficial in helping customers make informed decisions, leading to increased conversion rates and company credibility.
Feefo's value extends beyond customer feedback as it aids in addressing customer trust issues, increasing sales, and generating a substantial increase in overall revenue. The platform enables executives to stay informed about potential problems or declines in service offering through email notifications of bad reviews. With unbiased feedback from customers, businesses are empowered to continuously improve their offerings and effectively resolve any customer issues that arise.
In summary, Feefo solves various business problems by providing tools that enhance customer satisfaction, build trust, boost marketing efforts, drive conversion rates, and facilitate continuous improvement.
Easy Navigation: Users have found the Feefo online portal easy to navigate, enabling them to gather feedback effortlessly. Several reviewers have expressed how the user-friendly interface simplifies the process of accessing customer feedback and analyzing it for service enhancement.
Trustworthy Reviews: The closed nature of Feefo's platform is highly appreciated by users as it ensures genuine reviews from actual purchases. This feature builds trust with customers, providing businesses with reliable feedback. Many reviewers have praised this aspect of Feefo, emphasizing its value in establishing credibility.
Efficient Feedback Collection: Users love the automatic system that sends out reviews on their behalf, saving them time and effort in collecting feedback manually. Numerous reviewers have mentioned how this tool has streamlined their feedback collection process, allowing them to focus more on addressing issues raised by customers and improving their business accordingly.
Inadequate Personalization of Customer Support: Some users have expressed dissatisfaction with the occasional emails received from the Feefo hub support team, stating that they prefer direct communication for a more personalized customer experience.
Complex Setup Process and Pricing Structure: The setup process of the complicated API has been seen as expensive by some users. Additionally, the tiered pricing options for certain functionalities have been criticized, leaving users feeling dissatisfied.
Lack of Human Moderation in Reports: Users have mentioned a lack of human moderation as an issue when it comes to reports generated by Feefo. This has led to frustration and confusion due to the complexity of the reports provided.