Name: Feelingstream
Author: Feelingstream

Help Desk

Web and Video Conferencing

Customer Support

Continuous Integration

Feature Management

Virtual Reality

Development

Classroom Management

Education

Business Intelligence (BI)

Calendar

Collaboration

Document Generation

Enhanced 911 (E911)

Enterprise Content Management

Statistical Analysis

Visitor Management

Workspace Planning

Enterprise

Accounting

SaaS Spend Management

Finance and Accounting

Applicant Tracking

Background Check

Compensation Management

Corporate Learning Management

Diversity, Equity, and Inclusion (DEI)

HR Management

Payroll

Professional Employer Organizations (PEO)

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

Access Gateways

Business Internet Service Providers (ISPs)

Change and Configuration Management

Cloud Storage

Configuration Management Databases

Data Center Backup

Data Preparation

Fraud Detection

High Availability Cluster

Integration Platform as a Service (iPaaS)

LAN Switches

Message Oriented Middleware

Network Performance Monitoring

SOA Application Gateways

Vendor Risk Management

Virtualization Management

WiFi Hotspot

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Content Management

Content Marketing

Customer Advocacy

Customer Reference Management

Demand Generation

Ecommerce Personalization

Email Marketing

Marketing Automation

SMS Marketing

Social Media Management

Survey & Forms Building

Video

Video Marketing

Web Analytics

Marketing

Field Service Management

Project Management

Writing and Proofreading Tools

Professional Services

Customer Onboarding

Customer Relationship Management (CRM)

Sales Content Management

Sales Performance Management

Sales

Intrusion Detection

Security

Direct Secure Messaging

Fleet Management

Rental Property Management

Vertical-Specific

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Feelingstream

Customer Experience Management (CX, or CXM, or alternately CEM) is an approach to guiding the customer experience with an emphasis on personalization, customer journey, feedback, knowledge, and self-teaching. CXM platforms present a centralized place to oversee and manage the customer experience through integrations with a web content management system, a CRM, and other sources of data to improve customer engagement and enhance the online user experience.

Customer Experience Management

Customer experience management

Features that allow businesses to track customer sentiment and feedback, analyze and optimize the customer journey, and personalize content and website experiences for users.

Multi-channel customer feedback collection

The ability to collect qualitative and quantitative feedback from customers across a range of inputs. These could include in-app polls and surveys, email surveys, comments made on social platforms, SMS / messaging comments, NPS score, customer contributed videos, and focus group interviews.

Product usage analytics

The ability to see how, where, and when users are using your platform (e.g. how long users spend on a page, which actions they take, etc.)

Customer experience profiles

Profiles that correspond to individual customers or accounts and display a record of interactions your brand has had with that customer.

Customer experience dashboard

A dashboard that shows an aggregated view of things like customer sentiment, churn risk, qualitative and quantitative feedback, etc.

Customer journey mapping

The ability to map out the journey your customers take by persona.

Churn risk scoring

A score or metric that predicts how likely a given customer or account is to churn. This may be more relevant for B2B companies.

AI-powered recommendations

Customer experience optimization recommendations that are driven by AI-recommendations.

Website A/B testing

The ability to A/B test your website and optimize parts of the customer experience with your product.

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