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FieldAware is a software that has been praised by users for its ease of use and ability to streamline field service operations. Users have …
Overview
What is FieldAware?
FieldAware is a field service management solution. Some key features include: Scheduling and Dispatch, Invoicing, and Work Order Management.
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What is FieldAware?
FieldAware is a field service management solution. Some key features include: Scheduling and Dispatch, Invoicing, and Work Order Management.
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
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FieldAware is a software that has been praised by users for its ease of use and ability to streamline field service operations. Users have found that the software makes it easy to dispatch field technicians, allowing them to efficiently manage their teams on a day-to-day basis. With FieldAware, users can easily locate associates for mid-day dispatches, leading to improved efficiency and faster response times.
Another key problem solved by FieldAware is the ability to export and import time sheets into payroll systems. Users have reported that this feature greatly improves efficiency by automating the process and eliminating the need for manual data entry. Additionally, the software allows users to track scheduled jobs and keep detailed records of completed jobs, increasing back-office efficiency.
While some users have had concerns about FieldAware's lack of customization options and the need to change their processes to fit the software, others have found value in the ability to customize fields to meet their specific industry or company needs. FieldAware also offers technical support which has been helpful for many users, providing quick and clear responses to their inquiries.
However, there have been challenges reported by some users regarding FieldAware. Integration options with other systems are limited, causing frustration for those who rely on seamless integration with their existing tools. Additionally, users have experienced difficulties with licensing practices and inconsistent customer service experiences.
In conclusion, FieldAware has proven beneficial for many businesses in industries like construction, helping them schedule jobs and keep their crew leaders informed. The software provides good standard features and stability, but some users have encountered issues with customization options, integration limitations, and customer service.
Easy to use and navigate: Many users have found FieldAware to be easy to navigate and use for dispatch purposes. They appreciate the software's visual layout, which is easy to read and makes dispatching quick and efficient. The dispatch board in FieldAware is particularly user-friendly, requiring very little training for users.
Efficient organization and scheduling: FieldAware provides excellent organization of jobs, scheduling, invoicing, and reporting. Users find that the software's nice big list of jobs makes it easy to organize and categorize customers. The scheduler in FieldAware is also highly praised as it allows businesses to keep track of technician locations effectively. Moreover, the itemizer feature helps technicians better organize parts cost, leading to improved efficiency.
Quick setup and continuous improvement: Reviewers are pleased with the quick setup and implementation process of FieldAware, allowing businesses to start using it without much delay. Furthermore, they appreciate that the company continuously improves the software by releasing updates that greatly enhance its usability. These updates make FieldAware less clunky and introduce features like background syncs.
Difficulty Syncing with QuickBooks and DOMO Issues: Some users have experienced difficulty syncing FieldAware with QuickBooks, resulting in inaccurate DOMO reports. This has been a common issue reported by multiple reviewers, impacting their ability to generate accurate financial and operational reports.
Inadequate Support and Communication: Several users have mentioned that reaching out to FieldAware for support is challenging, with some stating that they cannot get in touch with anyone for help. The lack of responsive customer support has negatively impacted the user experience and hindered problem resolution.
Software Updates Causing Problems: Users have reported that updates to the software often cause problems and disrupt the syncing process. Multiple reviewers have expressed frustration about these issues arising after updates, which can lead to inefficiencies in their workflow and require additional time and effort to resolve.