Figma Reviews

If your design team is not dedicated to a specific product team, Figma is a great solution for storing the work and understanding the design iterations that have occurred along the way. It far exceeds Dropbox in this capacity. The ability to quickly turn designs into a breathing prototype with relative ease is by far the best feature of Figma regardless of where in the design cycle your particular talents lie.

My sense is the support is decent, but in full disclosure, I never found need to reach out to the support team directly.

For designers familiar with Adobe applications, Sketch, and InVision, getting up to speed with Figma is a breeze. It's perfect for design teams of all sizes and solves the problem of file-sharing/collaboration and it makes the process of commenting and feedback much more efficient. It allows designers to create, store, share, and socialize designs all within one powerful app.

I haven't had to use Figma's customer support, other than accessing tutorials and learning tools. There is a wide array of videos and tutorials available for designers wanting to learn the program.

It's great if you have an accomplished designer on your team who can pick up the basics easily and has used other design or mockup tools in the past. It can prove to have a steep learning curve for more novice design enthusiasts who would need to be able to invest more time and effort in getting more up to speed with the tool.

Figma has a support team that can be reached at any time for urgent requests. We have never really needed it as most issues have well-documented solutions either on their forums or on Youtube. However although their SLA could definitely be better for starter plans (which currently has a wait time of 3 to 5 business days for support), it isn't much different from other companies in the space.

Given how fast and fluid the interface feels and the file handling is, Figma is a clear choice for designers moving forward. The features are only growing by the day and it is on the way to be the best design tool for UI designers.

The onboarding and tutorials were not up to the expectations. I had to rely on various designers and Youtube tutorials to find solutions. The Figma community needs to grow for these problems to be solved.

Figma is a fantastic collaborative digital design tool. It allows you to create prototypes and design documentation to the same level as Sketch or other tools and has a real-time collaboration feature built on top of it. It came out with that feature in mind so it's built around that idea as opposed to finding a way to put it in later. This is a real advantage as inviting people to see your work is incredibly easy and they can then use your work to communicate what's happening rather than spending many hours in meetings showing everyone from the file you have on a hard drive that no one else can open.

I haven't used their support lately but in the past, they had a chat that I used often. They often responded in a few hours and were able to give a satisfactory solution. I would imagine it's less personal now but the community has expanded drastically so there are more resources out there to self serve with a bit of Google magic.

Figma is an excellent tool for both individual designers and teams of designers. It is especially beneficial for designers who often work in the same files together, or designers that want to bring in developers on the design process. It's hard to think of a scenario where Figma would be less appropriate, considering it is so flexible.

Figma has a great community, and it's effortless to get help. Fortunately for me, I've never had any issues with figuring out because their web pages and help tutorials are user-friendly and intuitive. Hence, it has been a great experience so far, and I feel like they are doing a great job.

Well, Figma is a very intuitive tool, making it a perfect match for a new team of designers or for marketers like me. It works really well with LP and small materials like logo, screenshots, preview images and more. Sometimes I have so many layers I don't know where to look, and the item is hidden on the screen and I have to manually check every group and layer for the same. So, in this case, it is hard to manage all things when you just want to check something in layers.

It is a great design tool for beginners and also those who are professionals. The free version for single accounts helps those who are starting out use it without being burdened by subscription fees.

It is perfectly suited to the design of high fidelity prototypes. It is less appropriated for other design demands that are not digital.

Until today, I still didn't need support, but for the difficulties I had, I ended up finding a solution in the Help Center on the site.

It's a great way to easily share designs amongst team resources. Our team used to have to share PSDs via a dropbox folder, but now they have everything they need in one place and they can easily share it with whoever needs access. I think if a team is looking at the app for the prototype function there are better options, but it is nice that you have a prototype function if you need it in addition to the other features Figma offers.

I have never had an issue that would necessitate reaching out to Figma's support. I am not the account holder, so I have had no interactions in that sense. From what I have heard from our creative director, the support for Figma is adequate. He has nothing negative to say about their support.

Figma is great for teams that have a dedicated employee to manage the library of elements in Figma. It is also great for teams that need exact pixel measurements and colors with developer ready HTML. If your team only needs a rough mockup, look for something else like UXPin or Balsamiq.

I have not dealt personally with support, but the online resources are sufficient.

Figma will be more suited for smaller companies with a few designers. However, this could also be leveraged by enterprises seeking alternatives to their Adobe Creative Cloud products. Its pricing is simple, however, it can quickly go up with the number of users involved. Collaboration happens live and this is just what's needed for rapid developments.

Figma has well-documented support and tutorials, we did not really require any support. The product is self-explanatory and any designer will be able to use it without any training. While some functions may differ, users quickly get used to them. Similarly, with shortcuts, they are easy and quick to get used to.

Figma's online collaboration is unmatched. If you are working with a large team or especially a remote one this is a game changer. Also, Figma works on just about any platform as a desktop app in addition to designing in the browser so it's not tied to Mac like Sketch.

Very quick support replies. Also a very active online community.

Figma is excellent for POC and rapid prototyping. The range of tools offered within the free tier is excellent and can really help accelerate design work, particularly for those lagging behind with old versions of Adobe software, or even free design software.
Figma is excellent for UI designs suited to web or other forms of applications.

As far as I’m aware features for Figma are released fairly regularly, and there’s a strong community around it.

If you want a simple way to share designs between designer and a team of developers, this is an amazing tool. It's nice to have the prototype function for sharing with clients, but in my opinion, there are other tools that are better for creating website prototypes. If you're looking at this specifically for the prototype feature, I'd try another tool.

I am a user, not the account holder, so I don't have any experience dealing with Figma's support. Our creative director loves figma, though, and I've heard nothing to suggest that their support is unsatisfactory, so I assume Figma's support is sufficient. I've also never had any issues that would necessitate me reaching out to Figma's support.

Figma is well-suited for any collaborative design or ideation situation, whether it be work, remote co-working, or a hackathon.

Help is easily accessible and when I've reached out I've gotten help quickly.

Making wireframes in Figma is really fast and you can make multiple prototypes and iterations. The Figma prototype can be shared directly with the client, without the need for any third party software such as In-vision. As a web agency that serves our clients, Figma allows our team to help clients visualize the designs we've created and collaborate with them in real-time to get faster feedback.

Figma is really great if you’re looking for a web-based design tool that enables real-time collaboration. That piece is the jewel of this product, as it’s not a functionality that’s available in many other similar products. Great for soliciting and integrating feedback quickly, and for storing conversations about designs in a single place for future reference. It’s also pretty easy to use if you’re familiar with the interface of Sketch. This is not a product well-suited for those who do not have a consistently reliable internet connection. For these folks, there’s a real risk of losing work if the connection goes out.