FileZilla

They don't respond to inquiries timely if at all. We've had several emails where there was no response. Our latest email was sent to them 10-days ago. In our world, 24 hours is too long. Ten days says they either don't have an answer or they simply do not care. It could also mean the company is in the process of going out of business thus morale is no one is there to answer the questions.

I have never had to contact FileZilla for support, so I cannot comment on this matter.

I've never contacted FileZilla support directly, but they are so popular that there are countless tutorials online showing how to connect to any number of web servers, how to configure SSH/SFTP and so on. I feel that because of the popularity of FileZilla, the support from the general user community is sufficient.

Haven't used support directly from FileZilla, but there is a lot of free support information in a simple google search.

I mainly use the free version, and it is as stable as I need it to be, so I have no complaints.

A quick google search and I can find the answer to my FileZilla questions very quickly. FileZilla themselves may not always supply them; however, there is a vast amount of documentation online.

I've always found the setup of FileZilla to be easy to use and setting up new sites has been quick. In working with FileZilla, I haven't had any issues. I rate it high because it's easy, quick, and free. I think anyone that is familiar with File Explorer can use FileZilla.

The developer has always done a good job of keeping this product up to date with patches and adding functionality. The fact that it is ad-free is an added bonus.

I have never needed to contact their support team or do any of my own self service support. The product works as advertised and is pretty self explanatory. If you are comfortable moving files between folders on your computer using the operating system's file manager then you could pick up using FileZilla easily.

I have not had to access any support issues with FileZilla. It has worked as I have expected it to work each time I have had to use the application. There have been no difficulties or reasons that I have had to contact any support for this product. I have been pleased each time.

I have never had to use FileZilla's customer support, so I am unable to add a rating for it at this time.

The note is that it is good, user-friendly software that did not cost my organization and replaced a tool we used that was very limited.

Most questions or concerns I have had with FileZilla have been answered on non-FileZilla sponsored websites. In my opinion, this is an advantage, as it shows the ubiquity of FileZilla adoption in the industry, and also that there are many active users. The more users there are, the easier it is to search for answers on the web when an issue is encountered.

I'm giving this a neutral 5 because we have never actually had to contact them for support of any kind.

I haven't needed to use support. But they update the application often so it is supported well.

I've never had to contact FileZilla support, it has always just worked as expected. When interfacing with technology, that's probably the highest praise I can give it. It just works. For the purpose of this review, I did note that there is a Wiki, Forum, and IRC channel available for those who need support.