FinancialForce PSA

Simplification of multiple operations within the business and easy scheduling and task management through FinancialForce PSA is effective and easy tracking multiple previous project activities is easy. Automation tools stability is good, and flexibility on services production and even the connection of customers with services providers is amazing and the development life cycle management is incredible.

Powerful solution and excellent cost-effective solution with easy functional features and no serious training required to start the manipulation of the FinancialForce PSA tools. Reports are easily prepared and easy multiple data analytics production and the lead management and also project budgeting functionalities are excellent and very beneficial to the business growth.

PSA is great at capturing all the data you would need to accurately track and report on consulting projects. It captures project financials, calculates projected GM%, and (among others) allows for hourly tracking of employees, which breaks it up between billable and non-billable for utilization tracking to accurately understand costs. However, the user interface is tough to learn, and the stability of the data reporting functions is questionable. This tool would be great for smaller consulting shops that fit the standard contracting mold. If your business is fairly straightforward without a lot of shades of gray, you shouldn't have much trouble with the tool. However, if your business practices have a lot of exceptions based on clients, then you'll have a tall administrative task on your hands.

FinancialForce PSA is ideal for medium to large organizations that offer professional services. It allows for resource tracking, assignment, and billing.

This is well suited for managing your company's process of gathering expense reports. You should then be able to see reports using Salesforce that give you more information about your expense reports as your employees generate more. It may not be well-suited for smaller companies, who may be able to get by with a simpler platform.

If you need a project management tool that can create billing for you and has potential to take over your time and expense entry functions, FinancialForce PSA is for you.

FF PSA can be purchased as a "stand alone" force.com application or to be utilized with Salesforce (the platform). This gives companies the full quote to cash with project management life cycle. The application is extremely robust and this gives companies room to grow as they scale their business. PSA is perfect for companies who want to budget and forecast project and manage resources.

FF Support for PSA is great. The team is knowledgeable and responsive.

If you have a mid-sized services team, a tool like this is a must to see positive margins. A larger team might find more administrative pains but they have very large customers who have been implemented successfully. If you have an SFDC background, this is the easiest solution by far.

It's a great fit for B2B professional services firms who also use Salesforce. The pre-built integration between Sales objects and the PSA objects makes deployment very fast. We did 1000 users in less than 5 months.
It's not a great fit for clients without Salesforce or who are relying on other CRM systems because you need to create extra integration points between your customer, consultant and project systems.

I think the best part of FF and PSA is that I'm able to track a sale from point of sale, to cost of production, create an invoice, and post the payment when we receive it--all in the same system. The only thing that is irritating is that we are unable to edit a posted invoice to fix an error.

FinancialForce PSA is well suited for any company that needs to actively manage service engagements and projects. One of the key benefits is that it can be used for a very small service engagement. e.g., a half day consulting request with a single resource or a very large project that spans several months many resources.

It would seem to be well suited for an organization that has standard products/customer requirements. Our organization, however, creates customized solutions for our clients, which can be difficult to track using FinancialForce PSA. We have had to perform many customizations to FinancialForce PSA in order to be able to capture the correct data and report on that data.

Every time I submit a new help request, whether it's an actual help request or just a question about FinancialForce PSA, I always feel that I'm receiving world class support. The support we receive from FinancialForce PSA is always very detailed and professional. There are some requests that take longer than other for the initial response, which is why I did not give a full 10.

Prioritize your integration points as different vendors are going to offer stronger integrations in certain areas (Financials vs. CRM) The software is robust and flexible and supports multiple ways to get things done. Standardize on best practices for common processes, i.e., resource management. Pick your user champions to help guide the process and drive adoption

Pure customer support is fine and we have not needed much of it that I am aware of.