Help Desk

Web and Video Conferencing

Customer Support

Cross-Browser Testing

Mobile App Development

Product Analytics

Development

Online Proctoring Software

Education

Business Intelligence (BI)

Collaboration

Enterprise Generative AI

Enterprise

Accounting

Subscription Management

Finance and Accounting

Applicant Tracking

Corporate Learning Management

HR Management

Job Board

Payroll

Recruitment Agency

Recruitment Automation

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

AIOps

Application Server

Cloud Storage

Consulting and Advisory Services

Cybersecurity Consulting

Database Load Balancing

Distributed Denial of Service (DDoS) Protection

Embedded Business Intelligence (BI)

Embedded Database

Enterprise Architecture Management

Fraud Detection

Function as a Service (FaaS)

Integration Platform as a Service (iPaaS)

Mobile Data Security

Mobile Device Management (MDM)

Mobile Identity

Monolithic Frame-based Disk Arrays

Network Performance Monitoring

Software Composition Analysis (SCA)

Information Technology

A/B Testing

AI Writing Assistant Software

Ad Serving & Retargeting

All-in-One Marketing

App Store Optimization (ASO)

Appointment Scheduling

Competitive Intelligence

Content Management

Customer Journey Mapping

Email Marketing

Gamification

Heatmap and Session Recording

Landing Page

Marketing Automation

Mobile Advertising

Online Proofing

Social Media Management

Social Media Marketing

Survey & Forms Building

Web Analytics

Marketing

Project Management

Professional Services

Call Recording

Customer Relationship Management (CRM)

Lead Generation Services

Multichannel Retail

Product Configuration

Quote to Cash

Sales Email Tracking

Sales

Cloud Infrastructure Entitlement Management

Identity Threat Detection & Response Software

Virtualization Security

Security

Construction Workforce Management

Dental

Vertical-Specific

small

ManyChat headquartered in San Francisco provides their chatbot building platform to deploy Facebook messenger chatbots for support and service.

500 Subscribers

1,000 Subscribers

2,500 Subscribers

5,000 Subscribers

10,000 Subscribers

15,000 Subscribers

20,000 Subscribers

25,000 Subscribers

25,001+ Subscribers

ManyChat

Chatbot

medium

large

SAP Conversational AI was a platform used to build chatbots and digital assistants in SAP integration. Starting January 2023, SAP Conversational AI, SAP’s chatbot building platform has been set to maintenance mode. Existing customers can continue to use the enterprise edition of the product until the end of their contract.

SAP Conversational AI (discontinued)

Dialogflow (formerly Api.ai) is a chatbot building tool, designed to give users new ways to interact with digital products by building engaging voice and text-based conversational interfaces powered by AI. 

Dialogflow was acquired by Google in 2019.

Google Cloud Dialogflow

AI Chatbot

Google

ZoomInfo Chat is a solution based on the former Insent.ai, an AI-driven chatbot acquired by ZoomInfo in June 2021 to enable sales and marketing teams to engage and convert more website visitors.

ZoomInfo Chat

ZoomInfo

Tidio is a live chat app powered by a chatbot and that comes with mailing features.

Communicator

Tidio

Salesforce' Einstein Bots provide customers with intelligent, self-service bots. Requires Service UE
or Digital Engagement. It is a self-service solution and add-on to the Salesforce Service Cloud, and is available with a Enterprise or Unlimited edition.

Salesforce Einstein Bots

Salesforce

Drift

Likelihood to Recommend

Usability

Support Rating

Chat Analytics and Reports

Chat history and transcripts

Chat reporting

Chat and web analytics

Azure Bot Service (Microsoft Bot Framework)

Microsoft

AWS Chatbot

Amazon AWS

ChatBot

LiveChat

Finn AI is an AI-powered virtual assistant built for personal banking and finance, now from Glia since the June 2022 acquisition. Finn AI is designed to be like a personal banker for every bank customer, helping them to manage their money wherever they are, whatever they need – via a simple, natural conversation.

Top Rated 2023

Genesys Cloud CX (formerly PureCloud, Genesys Cloud) is a contact center application optimized for automatic call distribution, interactive voice response, email, social media, chat, and text/SMS. It is also a VoIP interconnect service provider.

Genesys Cloud CX 1 - Voice

Genesys Cloud CX 2 - Digital

Genesys Cloud CX 2 - Digital + Voice

Genesys Cloud CX 3 - Digital + WEM

Genesys Cloud CX 3 Digital + WEM + Voice

Genesys Cloud CX

Contact Center

Contact Center Software

Workforce Optimization (WFO)

Agent dashboard

Validate callers

Outbound response

Call forwarding

Click-to-call (CTC)

Warm transfer

Predictive dialing

Interactive voice response

REST APIs

Call scripts

Call tracking

Multichannel integration

CRM software integration

Inbound call routing

Omnichannel inbound routing

Recording

Quality management

Call analytics

Historical reporting

Live reporting

Customer surveys

Customer interaction analytics

Automatic speech recognition (ASR)

Natural language processing for IVR

Communications forecasting

Email

Voice (phone)

VoIP

SMS/Text

Live chat channel

Co-browse

Screen-share

Social media channels

Mobile applications

Intelligent call routing

Chatbots

Genesys

Finn AI

Chatbots are AI to related to virtual sales or marketing assistants and like AI virtual sales assistants, they can be used to apply conversational marketing to web pages and apps. Chatbot platforms, or chatbot builders allow IT pros to build these conversational bots. They also be used for troubleshoot and IT operations support.

Finn AI: Virtual Assistant Demo

Finn AI Info & Support | Product Demo Video with 3D Animation and Motion Graphics

Glia combines the human touch with technology to create the best customer experiences. Through its all-in-one platforms, companies are able to identify high-value website visitors, communicate through live chat, audio, and video, and provide visual context and engagement through CoBrowsing and Live Observation. This creates deeper, more meaningful conversations between companies and their customers - leading to increased sales, improved support, and an overall better customer experience.

Glia

Finn AI : AI powered self-service for banks and credit unions

Conversational AI built and trained specifically for banking, Finn AI acts as the front line for the customer support team by delivering automated service and intelligent routing for most common queries and tasks.

Musicbed SyncID:
MB01QR14IECLKQ6

Chat Automation

Allows businesses and website owners to interact with visitors in real time through a chat box or webchat (video, SMS, messaging, etc) that can be customized for user experience optimization.

Real-time messaging

Refers to the functionality and usability of real-time chat messaging with customers and prospects.

Chatbot automation

Refers to the personalization and overall quality of custom flows for  AI-based chatbot interactions to answer queries, book appointments, create tickets, transfer chats to an agent or direct users to a knowledge base. In addition to NLP, this may include AI learning/understanding models.

Chat notifications

Alerts and reminders for chat requests, missed messages, appointments, etc.

Prospecting

The ability to identify, qualify, and segment prospects, as well as filter leads.

Chat-based scheduling

Enables customers and prospects to book and schedule meetings.

Ticketing system

Ticket form creation and routing to designated service representatives based on chat interactions.

Operating Systems	Unspecified
Mobile Application	No

Finn AI

Overview

What is Finn AI?

Leaving a review helps other professionals like you evaluate Chatbot Platforms

Pricing

Finn AI

What is Finn AI?

Entry-level set up fee?

Offerings

Would you like us to let the vendor know that you want pricing?

Alternatives Pricing

ManyChat

What is ManyChat?

Genesys Cloud CX

What is Genesys Cloud CX?

Product Demos

Finn AI Info & Support | Product Demo Video with 3D Animation and Motion Graphics

Finn AI: Virtual Assistant Demo

Product Details

What is Finn AI?

Finn AI Video

Finn AI Technical Details

Comparisons

Compare with

ManyChat

SAP Conversational AI (discontinued)

Google Cloud Dialogflow

ZoomInfo Chat

Tidio

Einstein Bots

Drift

Azure Bot Service (Microsoft Bot Framework)

AWS Chatbot

ChatBot

Reviews