TrustRadius
Crashlytics is a mobile analytics tool which helps users find the exact line of code that their app crashed on, providing granular insight into mobile app performance and user experience. Crashlytics was acquired by Google in 2017 and is now offered as part of the Firebase product.https://media.trustradius.com/product-logos/ns/Gx/KTJTMJZA408P.JPEGCrashlytics: Old but GoldAt Instructrr, we use Crashlytics to monitor our fitness iOS app for any crashes. In the event of a crash, email notifications get sent to all of our developers and the CEO of the company. This is invaluable to us because often our userbase manages to use the app in ways that our developers don't, which sometimes leads to crashes that we can both detect and quickly fix due to the realtime notifications from Fabric.,Detecting Crashes Showing backtraces to the exact line of code causing the crash Fine-grained Notifications,Improve the SDK installation documentation Simplify the migration from Fabric.io to Firebase Improve the UI, currently it feels fairly old & clunky,9,Fix bugs within hours rather than days or weeks Retain users longer by reducing their frustration due to crashes Keep management happy that our app is stable & bug-free,Instabug,YotpoCrashlytics is our go-toCrashlytics is the primary tool we use to monitor and obtain insight into native app crashes. Our developers prefer it over every other similar tool on the market and have told me that they believe it is the most accurate and is easy to implement. We use it across all of our native app projects.,It has a great reporting interface to monitor crashes and affected users. Setting up breadcrumbs to provide better insights around crashes is simple. Easy for a non-developer like myself to jump in and figure out things quickly.,An easier way to understand app version adoption rates alongside crashes. I feel like the platform keeps trying to become more of an all encompassing analytics platform and should stick at what it does best—crash monitoring. Now that it has been acquired by Google, I hope things like navigation and implementation don't become more cumbersome as has been the recent case with Google Analytics.,9,Allows us to easily share crash data with clients. Provides confidence to our developers and project teams by having trust in the data that is being reported. Allows us to quickly and efficiently address fatal crashes.,,Google Analytics Premium, Adobe Analytics, Google Search Console, Slack, Tableau DesktopCrashlytics is the defacto standard for Android developersIt's being used for our iOS and Android apps to track crashes in the field and from QA. I'm one of the Android developers so I'm more familiar with how it works on Android. It provides useful crash reporting including stack traces so we can quickly find and fix crashes that only happen in the field (which is needed because there are so many Android devices and versions that you can't possibly test on all possible platforms). It also tracks crashes per version so we can decide when to release a new version after we soak test it w/ a small percentage of our users.,Providing stack traces that are useful when users have crashes. Tracking crashes per version (app and OS) so we know whether to release a version to everyone instead of a subset. Provides trending crsahes/problems if there's a spike in issues so we can get on it quickly.,Their app needs to show all the version name or allow us to rotate the app...it trims the name so it's hard to find the right version in the download list. Wish their version crash percentage history went back further...would be nice to graph the percent crashes from last year to see how far we've come :-) Sometimes Android will have crashes in the middle of Android code...wish Crashlytics did something like Crittercism where it tracked the screens the user visited so we had a better clue; we had to add this info manually.,9,Helped bring our crash rate down because we could track the stack traces and occurrences better.,Crittercism,Gradle, Jenkins, BambooCrashlytics ReviewWe are using Crashlytics to track both fatal and non-fatal errors that occur in both our iOS and Android native mobile apps.,Pulling the stack trace from an error Bundling errors of the same kind across multiple versions Allowing for caught Exceptions to also be reported as non-fatal errors,Would be great if they could link common system-level exceptions to solutions Sometimes the stack trace is not entirely useful, but not sure what can be done in those scenarios,10,We've been able to track down the root cause of an issue that we were not experiencing during development or testing because it only occurs in certain cases of flaky connectivity. Even after identifying the cause, it was not a reproducible issue, but because we are able to log non-fatal errors also, we could verify that the fix was working in production.,BuddyBuildMobile App DevWe use it a lot for real-time monitoring and for giving us insights that may be lost when the client is otherwise not available. We use it to diagnose potential issues and catch suspect issues without creating a bad experience.,Near real time data Beta distribution is pretty nifty,Calculations of certain percentages can be scary,8,Event tracking helps us identify issues in real time,HockeyApp
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Firebase Crashlytics
8 Ratings
Score 8.8 out of 101
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Firebase Crashlytics Reviews

Firebase Crashlytics
8 Ratings
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Score 8.8 out of 101

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Reviews (1-5 of 5)

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Ben Gelsey profile photo
Score 9 out of 10
Vetted Review
Verified User
Review Source
At Instructrr, we use Crashlytics to monitor our fitness iOS app for any crashes. In the event of a crash, email notifications get sent to all of our developers and the CEO of the company. This is invaluable to us because often our userbase manages to use the app in ways that our developers don't, which sometimes leads to crashes that we can both detect and quickly fix due to the realtime notifications from Fabric.
  • Detecting Crashes
  • Showing backtraces to the exact line of code causing the crash
  • Fine-grained Notifications
  • Improve the SDK installation documentation
  • Simplify the migration from Fabric.io to Firebase
  • Improve the UI, currently it feels fairly old & clunky
Crashlytics is the go-to mobile crash/analytics tool for the entire industry. Now that it is 100% free across all usage levels, even with enterprise feature usage, there is honestly no reason to go with any competitors. Crashlytics had the first mover advantage and has continued to stay ahead of the competition, even after its 2 acquisitions (first by Twitter, then by Google). The only realistic competitor to Crashlytics is Instabug, but as soon as you go beyond their most basic features you are looking at a $124 to $499 per month bill. For all of the apps I have worked on, that has never been worthwhile.
Read Ben Gelsey's full review
John Doyle profile photo
December 20, 2017

Crashlytics is our go-to

Score 9 out of 10
Vetted Review
Verified User
Review Source
Crashlytics is the primary tool we use to monitor and obtain insight into native app crashes. Our developers prefer it over every other similar tool on the market and have told me that they believe it is the most accurate and is easy to implement. We use it across all of our native app projects.
  • It has a great reporting interface to monitor crashes and affected users.
  • Setting up breadcrumbs to provide better insights around crashes is simple.
  • Easy for a non-developer like myself to jump in and figure out things quickly.
  • An easier way to understand app version adoption rates alongside crashes.
  • I feel like the platform keeps trying to become more of an all encompassing analytics platform and should stick at what it does best—crash monitoring.
  • Now that it has been acquired by Google, I hope things like navigation and implementation don't become more cumbersome as has been the recent case with Google Analytics.
Crashlytics is well suited within any native application in order to understand where and why crashes may be happening, and how many sessions and users are affected by crashes. It is also a great tool to establish a crash free baseline that needs to be kept by the development team. I don't believe it is well suited for tracking the bigger picture around your users' in-app behavior.
Read John Doyle's full review
Ken Yee profile photo
Score 9 out of 10
Vetted Review
Verified User
Review Source
It's being used for our iOS and Android apps to track crashes in the field and from QA. I'm one of the Android developers so I'm more familiar with how it works on Android. It provides useful crash reporting including stack traces so we can quickly find and fix crashes that only happen in the field (which is needed because there are so many Android devices and versions that you can't possibly test on all possible platforms). It also tracks crashes per version so we can decide when to release a new version after we soak test it w/ a small percentage of our users.
  • Providing stack traces that are useful when users have crashes.
  • Tracking crashes per version (app and OS) so we know whether to release a version to everyone instead of a subset.
  • Provides trending crsahes/problems if there's a spike in issues so we can get on it quickly.
  • Their app needs to show all the version name or allow us to rotate the app...it trims the name so it's hard to find the right version in the download list.
  • Wish their version crash percentage history went back further...would be nice to graph the percent crashes from last year to see how far we've come :-)
  • Sometimes Android will have crashes in the middle of Android code...wish Crashlytics did something like Crittercism where it tracked the screens the user visited so we had a better clue; we had to add this info manually.
Crashlytics is almost a defacto standard in the Android world for tracking crashes in the field. I've used it on the last 4 Android projects I've been on.
It's not as helpful on iOS' stacktraces but I'm not sure if anything would be better because iOS stack traces are from ObjC code which is not as useful as Java stacktraces.
Read Ken Yee's full review
Steven Hong profile photo
April 17, 2017

Crashlytics Review

Score 10 out of 10
Vetted Review
Verified User
Review Source
We are using Crashlytics to track both fatal and non-fatal errors that occur in both our iOS and Android native mobile apps.
  • Pulling the stack trace from an error
  • Bundling errors of the same kind across multiple versions
  • Allowing for caught Exceptions to also be reported as non-fatal errors
  • Would be great if they could link common system-level exceptions to solutions
  • Sometimes the stack trace is not entirely useful, but not sure what can be done in those scenarios
I can't imagine a scenario where Crashlytics would not be well-suited for use in tracking native mobile app crashes, but maybe it's not as useful for things like Xamarin or React Native (if they even support those).
Read Steven Hong's full review
Junu Kang profile photo
April 05, 2017

Mobile App Dev

Score 8 out of 10
Vetted Review
Verified User
Review Source
We use it a lot for real-time monitoring and for giving us insights that may be lost when the client is otherwise not available. We use it to diagnose potential issues and catch suspect issues without creating a bad experience.
  • Near real time data
  • Beta distribution is pretty nifty
  • Calculations of certain percentages can be scary
General mobile app development. How can you live without it?
Read Junu Kang's full review

Firebase Crashlytics Scorecard Summary

About Firebase Crashlytics

Crashlytics is a mobile analytics tool which helps users find the exact line of code that their app crashed on, providing granular insight into mobile app performance and user experience. Crashlytics was acquired by Google in 2017 and is now offered as part of the Firebase product.
Categories:  Mobile Analytics

Firebase Crashlytics Technical Details

Operating Systems: Unspecified
Mobile Application:No