Reviews (1-19 of 19)
- Cisco Unified Communications Manager (Call Manager)
One huge edge that Five9 has compared with other dialers...is that you don't pay per minute of talk time (unless it's long distance).
Competitors like InsideSales charge for licenses AND all minutes...essentially doubling your costs or more in some scenarios.
Also Five9 has a lot wider range of options and settings than a lot of its competitors.
- Dialing Innovations
Five9 is more sophisticated and offers more customizable features than all the above products. Only RingCentral and Five9 have texting ability, but neither solution is perfect at threading conversations, logging them to Salesforce, or identifying who the customer is according to the Salesforce/CRM record.
I have yet to use a phone system without problems. Five9 is the best I've used so far, but that isn't a strong recommendation.
Five9 Scorecard Summary
Feature Scorecard Summary
What is Five9?
A Five9 Contact Center aims to eliminate the hassle and expense of traditional on-premise contact centers. Five9 is completely cloud-based contact center service, agents can log in from anywhere — they just need a computer, a headset, and a high-speed Internet connection.
Users can communicate with customers through the channel they prefer whether it’s phone, web, chat, email, video, or social media. Five9 boasts delivering better customer engagements and faster response times by empowering agents to handle inbound and outbound contacts from multiple channels all from a single agent desktop.
Five9 Omnichannel Routing is designed to ensure that every interaction is delivered to the right resource at the right time, every time.
Five9 aims to provide everything needed to run an effective inbound, outbound, or blended contact center, including management applications such as real-time and historical reporting, recording, and CRM integrations.
Five9 Videos (3)
- Does not have featureFree Trial Available?No
- Does not have featureFree or Freemium Version Available?No
- Has featurePremium Consulting/Integration Services Available?Yes
- Entry-level set up fee?Required
Five9 Support Options
Five9 Technical Details
|Mobile Application:||Apple iOS|
|Supported Countries:||North America, Honduras, Panama, El Salvador, Mexico, Colombia, Brazil, Peru, Germany, United Kingdom, Ireland, United Arab Emirates|
|Supported Languages:||English, French-Canadian, French, Spanish, German, Brazilian Portuguese, and Polish.|