Five9 Reviews

33 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 7.9 out of 100

Do you work for this company? Manage this listing

Overall Rating

Reviewer's Company Size

Last Updated

By Topic

Industry

Department

Experience

Job Type

Role

Filtered By:

Reviews (1-1 of 1)

Feature Scorecard Summary

Agent dashboard (1)
7
Validate callers (1)
8
Outbound response (1)
8
Call forwarding (1)
6
Warm transfer (1)
7
Predictive dialing (1)
8
Call tracking (1)
9
Multichannel integration (1)
9
CRM software integration (1)
9
Inbound call routing (1)
9
Recording (1)
9
Quality management (5)
8.6
Call analytics (1)
9
Historical reporting (1)
9
Live reporting (1)
9

About Five9

Five9's call center software is designed to enable agents to make more calls and be more effective on the phone. This solution includes Smart Dialers which are designed to give agents more time with live prospects. Intelligent Routing gets calls to the right agent. The On Screen Caller Info puts customer information at their fingertips. All interactions are automatically logged to the user’s CRM.

According to the vendor, makes call center agents up to 300% more productive.

Five9 Features

Contact Center Software Features
Does not have featureAgent dashboard
Does not have featureValidate callers
Does not have featureOutbound response
Does not have featureCall forwarding
Does not have featureClick-to-call (CTC)
Does not have featureWarm transfer
Does not have featurePredictive dialing
Does not have featureInteractive voice response
Does not have featureREST APIs
Does not have featureCall scripts
Does not have featureCall tracking
Does not have featureMultichannel integration
Does not have featureCRM software integration
Does not have featureAutomatic speech recognition (ASR)
Does not have featureNatural language processing for IVR
Does not have featureCommunications forecasting
Workforce Optimization (WFO) Features
Does not have featureInbound call routing
Does not have featureOmnichannel inbound routing
Does not have featureRecording
Has featureQuality management
Does not have featureCall analytics
Does not have featureHistorical reporting
Does not have featureLive reporting
Does not have featureCustomer surveys
Does not have featureCustomer interaction analytics
Omnichannel support Features
Does not have featureEmail
Does not have featureVoice (phone)
Does not have featureVoIP
Does not have featureSMS/Text
Does not have featureVideo channel
Does not have featureLive chat channel
Does not have featureCo-browse
Does not have featureScreen-share
Does not have featureSocial media channels
Does not have featureMobile applications
Predictive Analytics Features
Does not have featureIntelligent call routing
Does not have featureChatbots
Does not have featureAI assistance for live agents
Additional Features
Has featureACD
Has featureIVR/ Voice Recognition
Has featureCTI
Has featurePredictive Dialer
Has featurePower Dialer
Has featurePreview Dialer
Has featureProgressive Dialer
Has featureClick-to-Call
Has featureCRM Integrations
Has featureEmail Customer Care
Has featureChat Customer Care
Has featureSocial Customer Care
Has featureMobile Customer Care
Has featureWorkforce Optimization
Has featureReporting & Analytics
Has featureBlended Call Center
Has featureCall Logging
Has featureCall Recording
Has featureCall Routing
Has featureCall Scripting
Has featureCampaign / Lead Management
Has featureCompliance Management
Has featureInbound Call Center
Has featureKnowledge Base
Has featureEscalation Management

Five9 Screenshots

Five9 Integrations

Zendesk, NetSuite, Microsoft Dynamics 365 (formerly Microsoft Dynamics CRM), Salesforce, Oracle RightNow

Five9 Competitors

Avaya Intelligent Xperiences Contact Center, 8x8 X Series (Formerly Virtual Office), inContact, Interactive Intelligence, Genesys, Cisco

Pricing

  • Has featureFree Trial Available?Yes
  • Does not have featureFree or Freemium Version Available?No
  • Has featurePremium Consulting/Integration Services Available?Yes
  • Entry-level set up fee?Required

Five9 Support Options

 Paid Version
Phone
Email
FAQ/Knowledgebase

Five9 Technical Details

Deployment Types:SaaS
Operating Systems: Unspecified
Mobile Application:Apple iOS