Five9

Five9

Customer Verified
Top Rated
About TrustRadius Scoring
Score 7.7 out of 100
Top Rated
Five9

Overview

Recent Reviews

Best CRM tool to have it.

7 out of 10
March 27, 2022
Five9 is the best CRM tool we can use in business areas. It is the primary source for communication in or out of the organization. It …
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Easy way to connect.

8 out of 10
March 22, 2022
There is no doubt that Five9 is a useful program for companies of medium and large sizes in which you can make calls and follow up with …
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Five9 FTW

9 out of 10
March 22, 2022
I use Five9 to make outbound calls to the accounts I manage. At times & when needed, I have the ability to conference multiple …
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Five9 Review

10 out of 10
December 03, 2021
Five9 Is not being used by our organization but I have used it in the past and it was the best cloud contact center for solutions. I do …
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Five9 is not a 10

1 out of 10
April 30, 2020
We used to use Five9 in our office to manage our customer contacts. The system is slow, clunky, and not intuitive at all. Calls would be …
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FIve9 For The Win

9 out of 10
April 22, 2020
We use Five9 to track all of our inbound and outbound dialing. In digital marketing, we dive more into the data than most other …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 21 features
  • Agent dashboard (11)
    8.2
    82%
  • Quality management (20)
    7.6
    76%
  • Call analytics (12)
    7.5
    75%
  • Call tracking (12)
    7.5
    75%

Reviewer Pros & Cons

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Video Reviews

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Pricing

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Core

Contact sales team

Cloud
Contact sales team

Premium

Contact sales team

Cloud
Contact sales team

Optimum

Contact sales team

Cloud
Contact sales team

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttp://www.five9.com/products/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services
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Product Demos

Five9 in 14 seconds
00:15
Five9 WFO: Create Happy Customers Without Busting Your Budget
01:55
Why Five9
01:37
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Features Scorecard

Contact Center Software

8.0
80%

Workforce Optimization (WFO)

7.6
76%
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Product Details

What is Five9?

A Five9 Contact Center aims to eliminate the hassle and expense of traditional on-premise contact centers. Five9 is completely cloud-based contact center service, agents can log in from anywhere — they just need a computer, a headset, and a high-speed Internet connection.

Users can communicate with customers through the channel they prefer whether it’s phone, web, chat, email, video, or social media. Five9 boasts delivering better customer engagements and faster response times by empowering agents to handle inbound and outbound contacts from multiple channels all from a single agent desktop.

Five9 Omnichannel Routing is designed to ensure that every interaction is delivered to the right resource at the right time, every time.

Five9 aims to provide everything needed to run an effective inbound, outbound, or blended contact center, including management applications such as real-time and historical reporting, recording, and CRM integrations.

Five9 Features

Contact Center Software Features

  • Supported: Agent dashboard
  • Supported: Validate callers
  • Supported: Outbound response
  • Supported: Call forwarding
  • Supported: Click-to-call (CTC)
  • Supported: Warm transfer
  • Supported: Predictive dialing
  • Supported: Interactive voice response
  • Supported: REST APIs
  • Supported: Call scripts
  • Supported: Call tracking
  • Supported: Multichannel integration
  • Supported: CRM software integration
  • Supported: Automatic speech recognition (ASR)
  • Supported: Natural language processing for IVR
  • Supported: Communications forecasting

Workforce Optimization (WFO) Features

  • Supported: Inbound call routing
  • Supported: Omnichannel inbound routing
  • Supported: Recording
  • Supported: Quality management
  • Supported: Call analytics
  • Supported: Historical reporting
  • Supported: Live reporting
  • Supported: Customer interaction analytics

Omnichannel support Features

  • Supported: Email
  • Supported: Voice (phone)
  • Supported: VoIP
  • Supported: SMS/Text
  • Supported: Live chat channel

Predictive Analytics Features

  • Supported: Intelligent call routing
  • Supported: Chatbots
  • Supported: AI assistance for live agents

Five9 Screenshots

Screenshot of Screenshot of Screenshot of Screenshot of

Five9 Videos

Learn about Five9 in 14 Seconds
Five9 WFO: Create Happy Customers Without Busting Your Budget
Why you should choose Five9

Five9 Downloadables

Five9 Integrations

Five9 Competitors

Five9 Technical Details

Deployment TypesSaaS
Operating SystemsUnspecified
Mobile ApplicationApple iOS
Supported CountriesNorth America, Honduras, Panama, El Salvador, Mexico, Colombia, Brazil, Peru, Germany, United Kingdom, Ireland, United Arab Emirates
Supported LanguagesEnglish, French-Canadian, French, Spanish, German, Brazilian Portuguese, and Polish.

Frequently Asked Questions

Five9 is cloud contact center software for inbound, outbound, blended, or multi-channel operations. This solution includes management capabilities such as campaign management, quality monitoring, real-time and historical reporting, and call recording.

Avaya OneCloud CCaaS and 8x8 X Series are common alternatives for Five9.

Reviewers rate Predictive dialing highest, with a score of 8.5.

The most common users of Five9 are from Mid-sized Companies (51-1,000 employees) and the Marketing & Advertising industry.
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Comparisons

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Reviews and Ratings

 (86)

Ratings

Reviews

(1-8 of 8)
Companies can't remove reviews or game the system. Here's why
Score 8 out of 10
Vetted Review
Verified User
Review Source
Five9's Customer Support team is also based in Manila Philippines, thus turnaround email response times for our reported issues are great for our requirements. Their CS agents also facilitate mobile calls to followup on outstanding issues and operate on a 24/7 schedule. We've also had experience working with the senior tech agents to investigate recurring issues to completion.
April 30, 2020

Five9 is not a 10

Score 1 out of 10
Vetted Review
Verified User
Review Source
Support is slow and unresponsive at times. Problems often took hours to fix or had to involve multiple people. Issues with the system caused a loss in employee productivity.
April 22, 2020

FIve9 For The Win

Score 9 out of 10
Vetted Review
Verified User
Review Source
We have our own Five9 admin support team at my company, and they are always very knowledgable and have always answered any questions I've had. I've never had a Five9 issue gone unsolved.
Shanna Baty | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
As part of our Five9 package, we have a certain amount of built-in customer support time each month that we can use to schedule meetings, handle troubleshooting errors and implement new procedures. Five9's cases offers customer support for any technical issues that arrive. They respond to you immediately and do not close out any ticket until the issue is fully resolved. Even after resolution, they monitor your ticket to make sure the issue does not reoccur.
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