TrustRadius
https://media.trustradius.com/product-logos/Kc/Qx/DI7CFD5SFDAL.JPEGTechinlineFixMe.IT has an unbeatable price for its stable but limited features2018-07-16T21:31:41.612ZThe IT support is the only department using it. Other departments use RingCentral meetings to share screens with each other or to do conference calls. This tool allows IT to have unattended access to all computers in the company. It allows us to do that, but to also direct a user to a short, easy URL, download a very small program, and then give us full control over their PC with only a 6 digit code. Instead of shipping a computer to us, configuring it, and then shipping it out to a user, using more time and money, we just ship laptops directly to remote employees. It is very easy for us to walk a user through a few steps to set up the computer and get to a browser, to give us access. There is a very clear ROI for us for speeding up that process as well as helping show users how to solve problems immediately, without them having to do anything.,Unattended access always works
Deployment through MSI to all PCs in the company
Stable and dependable. The app never has issues.
Option to follow users' mouse if they have more than one screen but you are only using one screen to display their computer. It allows them to show you things without fighting for the mouse or having our view of their screen be too small.
Lightweight. The app for on-demand remote controll, unattended access, and even the expert are all very small and not resource intentsive,Be able to have detailed notes about the unattended computer. Currently, you just have a title of the computer and that's it. We can't fit much in the title but we do put, "HOSTNAME - SERVICE TAG - USER'S Name". If it's a spare computer we put "Unused" in place of the user's name.
Be able to block user input. Sometimes they just don't stop moving the mouse or trying to type at the same time and it makes my job frustrating very quickly.
Be able to block non-admins from being to remove the unattended client.,10,Allowed us to ship new PCs directly to users, have them allow us access, and then we remotely install all of our software that keeps it safe. We no longer need to ship a computer to us, pay to ship it to them, and waste a lot of time.
It allows us to help users the moment they have a problem on their screen so they don't have to get back into the program and try to recreate the problem later.
Unattended access allows us to not pay for the tech and employee's time, just to let the tech in the computer.
The ROI is definitely there in less than 6 months.,Splashtop Business Access, Splashtop On-Demand Support, Splashtop Remote Support, LogMeIn Central, LogMeIn Pro, LogMeIn Rescue, TeamViewer and Chrome Remote Desktop,TeamViewer, Splashtop Business Access, LogMeIn Rescue,4,3,One-time remote desktop access that's still able to survive reboots and doesn't leave a trace of being on the computer when done.
Recording sessions with users coming across an issue we have to send to a developer to fix.
Seeing if a computer is active. It's helpful to know if a person is in their office before I call or walk over there
Transferring files to them,See if a person is active on their computer before we walk over there to talk to them
See if a person is active on their computer before I try to call them
Keep an inventory of computers for each user. If a person requests a laptop for a work trip, we know who checked it out because we always change the name of the computer to include the person before we give them the laptop.,10,9,No,They just always know exactly what I need, even if I don't explain it well.Justin BongardFixMe.IT - Easy support, quick connect, full featured.2018-03-29T16:12:43.147ZWe use FixMe.IT for customer support service, installation, and demos.,It is a breeze to get connected with users. It seems to get through firewalls, and users can in most cases find the button to click based on the browser to start the session. Other services it would take 10 minutes sometimes for the users to get connected. In addition, we added the FixMe.IT link within our software so users just click it and they in most cases connect in 10 seconds unless it is a slow browser or has high security.
The feature they added a year ago to connect with up to 10 computers. Especially useful when installing remotely a network installation of our accounting software.
Simple click to switch to our screen, their screen and other attached screens.,Not sure if we are able to display multiple screens at the same time. For example the server and some workstations. I know we can click back and forth easily, but not sure if we can display them at the same time.,10,Tremendous time saver as the first thing we say is "let's connect" so that questions or problems are resolved quickly. Thus saving money.,,GoToMeetingMark FredericksRemote Connections at its finest!!2018-03-29T18:50:28.118ZI work for a copier dealership and I help a lot of customers remotely using fixme.it whenever they have printing/scanning issues with the copiers.,Easy for customers to get me a Client ID
No real lag time with the connection makes it easy for me to get done what I need to get done in a quick fashion
Can reboot computer without having client to sign me back on,Needs to be able to be used in a MAC environment
That is only thing I would love for to be added to it
Great Product,9,Get done a lot of service calls without leaving my office
Could get more service calls done if it worked on MACs
that's it,,TeamViewer, Join.me, LogMeIn CentralNick TietjenFixMe.IT FTW2018-03-28T21:07:12.756Z[It] Provides a remote desktop service when other remote apps have not worked. [We are] Serving 900 users in 15 different locations so this is key.,Multiple screen support
Faster than other remote apps,I am currently happy with the product as-is.,10,I am paying for this app personally and it is well worth it.,DameWare Remote Support,Remote Desktop Services, DameWare Remote SupportTodd CasonGeneral use2018-03-28T21:04:13.332ZWe use FixMe.IT to support various types of problems on our users' machines.,Ease of implementing on the end user's machine.,Mobile Support
Support for other OSs. Ex: Mac,8,Software has saved us on time and deployment.Kevin Timmons
Windows
FixMe.IT
7 Ratings
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