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What is FixMe.IT?

FixMe.IT is a cost-effective remote support application that is designed to enable instant, secure, and trouble-free connections between remote computers anywhere in the world. The vendor's value proposition is that with FixMe.IT, support teams can quickly and securely view, diagnose,…

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Recent Reviews

TrustRadius Insights

FixMe.IT has become an essential tool for IT support departments, enabling them to provide on-demand remote control and unattended access …
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Popular Features

View all 8 features
  • Screen sharing (6)
  • Over-the-Internet remote session (6)
  • File transfer (6)
  • Instant message (5)
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Monthly subscription


per seat

Yearly subscription


per seat

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visit


  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
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Product Demos

Remote file transfer demo


Multi-Monitor Navigation Demo

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Remote Administration

Remote administration software is used to control a computer from a remote location.

Avg 8.2
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Product Details

What is FixMe.IT?

FixMe.IT is a cost-effective remote support application that is designed to enable instant, secure, and trouble-free connections between remote computers anywhere in the world. The vendor's value proposition is that with FixMe.IT, support teams can quickly and securely view, diagnose, and resolve technical issues on a remote computer without pre-installing software.

FixMe.IT Features

Remote Administration Features

  • Supported: Screen sharing
  • Supported: File transfer
  • Supported: Instant message
  • Supported: Access to sleeping/powered-off computers
  • Supported: Over-the-Internet remote session
  • Supported: Remote management of servers & workstations
  • Supported: Session record
  • Supported: Annotations

Additional Features

  • Supported: Multi-monitor navigation
  • Supported: Unlimited concurrent support sessions
  • Supported: Reboot and automatically reconnect
  • Supported: Multi-window control
  • Supported: Remote screen scaling

FixMe.IT Video

This short video demonstrates how easy it is to connect to any remote computer with FixMe.IT. Sign up for a free trial at

FixMe.IT Technical Details

Deployment TypesOn-premise, Software as a Service (SaaS), Cloud, or Web-Based
Operating SystemsWindows
Mobile ApplicationNo
Supported LanguagesEnglish

Frequently Asked Questions

TeamViewer, LogMeIn Rescue by GoTo, and ConnectWise ScreenConnect are common alternatives for FixMe.IT.

Reviewers rate Screen sharing and Over-the-Internet remote session and Remote management of servers & workstations highest, with a score of 9.

The most common users of FixMe.IT are from Small Businesses (1-50 employees).
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Reviews and Ratings


Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

FixMe.IT has become an essential tool for IT support departments, enabling them to provide on-demand remote control and unattended access to client computers. This feature is not only beneficial for resolving technical issues promptly but also eliminates the need for shipping and configuring computers, saving time and resources. Remote employees can easily set up their computers and grant access to IT through a simple process, streamlining the setup process and enabling immediate problem-solving. With over 11 years of experience in remote controlling client Windows PCs and Servers, FixMe.IT has proven to be a reliable solution for businesses needing efficient IT support.

Beyond IT support, other departments have found great value in FixMe.IT as well. For example, the screen sharing and conference call capabilities of FixMe.IT in conjunction with RingCentral meetings have been widely used by various teams within organizations. This feature facilitates collaboration and communication among team members, improving productivity and efficiency.

FixMe.IT has also been embraced by a copier dealership that relies on the product for customer support, service installation, and demos. With 900 users spread across 15 different locations, FixMe.IT plays a crucial role in supporting diverse problems across users' machines. The comprehensive functionality of FixMe.IT makes it an indispensable tool for addressing various technical issues efficiently and effectively.

Overall, FixMe.IT's versatility and reliability make it an invaluable resource for businesses looking to streamline their IT support processes, enhance collaboration among teams, and improve overall productivity.

Reliable Unattended Access: Several users have praised FixMe.IT for its reliable unattended access feature, stating that it always works seamlessly without any issues. This allows users to establish remote connections with client computers effortlessly and efficiently.

Easy Deployment and Integration: Many reviewers have commended the easy deployment of FixMe.IT through MSI to all PCs in their companies. They found this process to be hassle-free, saving them time and effort. Additionally, the integration of the FixMe.IT link within the user's software was highlighted as a valuable feature, allowing technicians to connect quickly with just a click.

Efficient Remote Operations: Numerous users have expressed satisfaction with how fast and efficient FixMe.IT is compared to other remote apps. The quick connection setup, often within 10 seconds, has been appreciated by many customers. Users also value the lack of lag time in the connection, which enables them to carry out tasks quickly and efficiently.

Limited Customer Support: Some users have expressed frustration with the limited customer support provided by FixMe.IT. Several reviewers have mentioned difficulties in reaching out to the support team for assistance, resulting in delays in resolving their issues.

Occasional Performance Issues: There are a few reports of occasional performance issues with FixMe.IT. Some users have experienced slow response times or lag when using the software, which can be frustrating and impact productivity.

Lack of Advanced Features: A few reviewers have highlighted that FixMe.IT lacks certain advanced features that they would find beneficial. While the software offers basic remote access and troubleshooting capabilities, some users feel that it could benefit from additional functionalities such as file transfer options or session recording capabilities.

Users highly recommend FixMe.IT due to its affordability, extensive range of features, and user-friendly interface. They suggest utilizing the software for establishing remote connections, streamlining operations in a Windows IT environment, and providing efficient support to PC users. However, users advise seeking alternative options for remote access support on Apple products. Additionally, they recommend that FixMe.IT should continue enhancing its feature set and strive for compatibility with Mac systems. Overall, users find FixMe.IT to be a dependable and cost-effective solution, making it an excellent alternative to more prominent remote support tools.

Attribute Ratings


(1-6 of 6)
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Score 9 out of 10
Vetted Review
Verified User
Back in 2009, I needed a remote tool with three critical functions:
1. On-demand remote control
2. Unattended access to client computers
3. Access remote machines from multiple computers
After 11 years, FixMe.IT is still our primary tool for remote controlling client's Windows PCs and Servers. The product continues to improve and is literally used every day.
  • Portability - expert application can be installed on any PC in seconds.
  • Easy deployment - even clients with very limited computer capabilities can install the client to let a technician in.
  • Multi-monitor support - handling clients with multiple monitors is easy.
  • Multi-factor authentication via SMS or authenticator app instead of just email.
  • Better search capability in "Unattended Clients" list.
  • Mobile client for expert.
  • Remote control client for Mac OS.
FixMe.IT is an absolute price-performer. Far less expensive than many of its competitors, it offers all the major features small outfits like mine need. While not nearly as robust as other offerings such as TeamViewer and GoToAssist, its price point simply can't be beat. Thus, small consulting firms that primarily deal with Windows-based PCs will see a huge cost benefit. Larger MSPs are probably better off with a more expensive but flexible solution.
Justin Bongard | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
The IT support is the only department using it. Other departments use RingCentral meetings to share screens with each other or to do conference calls. This tool allows IT to have unattended access to all computers in the company. It allows us to do that, but to also direct a user to a short, easy URL, download a very small program, and then give us full control over their PC with only a 6 digit code. Instead of shipping a computer to us, configuring it, and then shipping it out to a user, using more time and money, we just ship laptops directly to remote employees. It is very easy for us to walk a user through a few steps to set up the computer and get to a browser, to give us access. There is a very clear ROI for us for speeding up that process as well as helping show users how to solve problems immediately, without them having to do anything.
  • Unattended access always works
  • Deployment through MSI to all PCs in the company
  • Stable and dependable. The app never has issues.
  • Option to follow users' mouse if they have more than one screen but you are only using one screen to display their computer. It allows them to show you things without fighting for the mouse or having our view of their screen be too small.
  • Lightweight. The app for on-demand remote controll, unattended access, and even the expert are all very small and not resource intentsive
  • Be able to have detailed notes about the unattended computer. Currently, you just have a title of the computer and that's it. We can't fit much in the title but we do put, "HOSTNAME - SERVICE TAG - USER'S Name". If it's a spare computer we put "Unused" in place of the user's name.
  • Be able to block user input. Sometimes they just don't stop moving the mouse or trying to type at the same time and it makes my job frustrating very quickly.
  • Be able to block non-admins from being to remove the unattended client.
It's great if you can mostly trust your users to want you to be able to remote into their computers. Our users rarely remove the app, but that would be a serious problem if you were trying to use this program to enforce control over the PCs. It does not offer reporting on the PCs in any way. If you just need a cheap, great, bare-bones remote desktop tool that works great on only PCs, then it's a no-brainer. I love this tool. If you have to support mobile, Apple, or Linux devices, this program would not help you out at all.
Nick Tietjen | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
I work for a copier dealership and I help a lot of customers remotely using whenever they have printing/scanning issues with the copiers.
  • Easy for customers to get me a Client ID
  • No real lag time with the connection makes it easy for me to get done what I need to get done in a quick fashion
  • Can reboot computer without having client to sign me back on
  • Needs to be able to be used in a MAC environment
  • That is only thing I would love for to be added to it
  • Great Product
In any situation where you need to connect to another computer to help fix or resolve any computer/application issues.
Mark Fredericks | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
We use FixMe.IT for customer support service, installation, and demos.
  • It is a breeze to get connected with users. It seems to get through firewalls, and users can in most cases find the button to click based on the browser to start the session. Other services it would take 10 minutes sometimes for the users to get connected. In addition, we added the FixMe.IT link within our software so users just click it and they in most cases connect in 10 seconds unless it is a slow browser or has high security.
  • The feature they added a year ago to connect with up to 10 computers. Especially useful when installing remotely a network installation of our accounting software.
  • Simple click to switch to our screen, their screen and other attached screens.
  • Not sure if we are able to display multiple screens at the same time. For example the server and some workstations. I know we can click back and forth easily, but not sure if we can display them at the same time.
Best for support, demos. Don't think there is a conference number to call so if you want to demo to multiple locations we would need to conference the users in with our phone system.
March 28, 2018


Todd Cason | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
[It] Provides a remote desktop service when other remote apps have not worked. [We are] Serving 900 users in 15 different locations so this is key.
  • Multiple screen support
  • Faster than other remote apps
  • I am currently happy with the product as-is.
Works when other remote apps do not connect well or when other apps run too slowly to be useful
March 28, 2018

General use

Kevin Timmons | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
We use FixMe.IT to support various types of problems on our users' machines.
  • Ease of implementing on the end user's machine.
  • Mobile Support
  • Support for other OSs. Ex: Mac
It is well suited to use in supporting less technical savvy users. We direct the customer to a website and they click one button to initiate the support session.
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