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What is Flexport?

Flexport in San Francisco offers a freight forwarding solution via its eponymous platform, designed to bring visibility, analytics, and collaboration to large shipping operations.

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Businesses have had an amazing experience using Flexport to manage their logistics operations. With its easy-to-use platform, Flexport has …
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What is Flexport?

Flexport in San Francisco offers a freight forwarding solution via its eponymous platform, designed to bring visibility, analytics, and collaboration to large shipping operations.

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Powering the Last Mile Journey With Flexport Technology

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Product Details

What is Flexport?

Flexport Technical Details

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Reviews and Ratings


Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Businesses have had an amazing experience using Flexport to manage their logistics operations. With its easy-to-use platform, Flexport has revolutionized how businesses plan logistics and manage shipments efficiently. Its reliable and efficient software provides users with helpful features, such as real-time tracking, which allows them to monitor their shipments anytime and anywhere.

Flexport's coordination of international shipments has helped users save time and money without compromising the safety and quality of their products. The team's quick response to questions and issues has made the entire process smooth and hassle-free. Additionally, it is not just a freight forwarder but a software company that can help businesses import their products into the US and EU. However, users should bear in mind that Flexport is only as good as their ability to plan logistically. While there have been some reports of delayed or canceled shipments resulting in inventory shortages, users can benefit significantly from the platform if they organize their plans correctly. Traditional freight forwarders can offer suggestions that Flexport cannot, but overall, Flexport has helped businesses become world-class providers of their products while reducing costs and increasing efficiency.

Cutting-edge Platform: Reviewers have consistently praised Flexport's technology platform, describing it as cutting edge and very easy to use. This has allowed them to manage their shipments, track data for reporting KPIs, and most importantly, manage their global supply chain in one central area. The intuitive layout of the platform allows users to easily track real-time shipment updates, view milestones and receive prompts when necessary.

Real-Time Shipment Tracking: Many reviewers have commented positively on Flexport's real-time shipment tracking feature. Users appreciate the transparency provided by the point-to-point tracking system which enables them to view where their shipments are at any given time. The dashboard provides visual representations of these updates making it easier for users to stay informed about their shipments.

Great Customer Support: A majority of users have spoken highly of Flexport's customer support team who they found always available to help with queries or issues that may arise while using the platform. They believe this level of service is a huge help for teams who rely on efficient shipping processes and appreciate having access to reliable support whenever needed.

Late/Delayed Shipments: Many users have expressed their disappointment with Flexport's inability to deliver goods on time. Some users mentioned that shipments were either canceled last minute or delayed by months, which was a major issue.

Expensive for Small Businesses: Several users found Flexport expensive, and unless they moved a certain number of containers per month, they wouldn't have a dedicated account person to plan their shipments. This made the service unaffordable for small businesses.

Poor Customer Support: A few users were unhappy with the customer support provided by Flexport. They stated that it was slow to respond, quotes and booking took over a week, and CSR availability by phone was limited. These factors contributed to an overall negative experience when dealing with the company.

Attribute Ratings


(1-1 of 1)
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Brian Kennedy | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Flexport manages all our inbound freight shipments and customs clearance and is used by the finance department for product accounting. The interface makes real-time updates on delivery timelines and searches for historical shipments very accessible. Often, the Flexport dashboard is the first place I'll turn if I need a very quick cut at upcoming changes in inventory position or estimates on historical unit costs.
  • Real time visualization of importing status.
  • Dedicated staff members on the back end who genuinely care about doing good work.
  • Native reporting dashboard.
  • Search function for all historical shipments.
  • Occasionally we're asked to provide duplicate information (HTS codes, or documentation).
Flexport changed the way we looked at importing. Prior to Flexport, importing was a bit of a black box, with low transparency which meant adding a buffer to shipment times to account for unforeseen delays. Historically we had inboxes full of documents with no roll-up view. Now we have a roll-up view, and visibility to underlying documents should we ever need them.
  • Increase in confidence and visibility into shipping timeline.
  • Increased historical data access, trending and reporting.
Historically we worked with and agent who and did not have a software platform like Flexport. We made the decision to test volume, and they quickly earned the rest of our business. The on boarding process was easy, pricing was competitive and the product delivered in every way we were promised.
Support teams are fantastic. I've been lucky enough to meet teams from NY, LA and HK offices. They have prioritized building a culture of talented and energetic people who push projects and tasks forward. They don't sit back and wait for things to happen they're constantly pushing things forward to be on time with all information organized and ready.
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