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Flexport

Flexport

Overview

What is Flexport?

Flexport in San Francisco offers a freight forwarding solution via its eponymous platform, designed to bring visibility, analytics, and collaboration to large shipping operations.

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Recent Reviews

TrustRadius Insights

Businesses have had an amazing experience using Flexport to manage their logistics operations. With its easy-to-use platform, Flexport has …
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Pricing

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What is Flexport?

Flexport in San Francisco offers a freight forwarding solution via its eponymous platform, designed to bring visibility, analytics, and collaboration to large shipping operations.

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  • No setup fee

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  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Product Demos

Powering the Last Mile Journey With Flexport Technology

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Product Details

What is Flexport?

Flexport Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo
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Reviews and Ratings

(3)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Businesses have had an amazing experience using Flexport to manage their logistics operations. With its easy-to-use platform, Flexport has revolutionized how businesses plan logistics and manage shipments efficiently. Its reliable and efficient software provides users with helpful features, such as real-time tracking, which allows them to monitor their shipments anytime and anywhere.

Flexport's coordination of international shipments has helped users save time and money without compromising the safety and quality of their products. The team's quick response to questions and issues has made the entire process smooth and hassle-free. Additionally, it is not just a freight forwarder but a software company that can help businesses import their products into the US and EU. However, users should bear in mind that Flexport is only as good as their ability to plan logistically. While there have been some reports of delayed or canceled shipments resulting in inventory shortages, users can benefit significantly from the platform if they organize their plans correctly. Traditional freight forwarders can offer suggestions that Flexport cannot, but overall, Flexport has helped businesses become world-class providers of their products while reducing costs and increasing efficiency.

Cutting-edge Platform: Reviewers have consistently praised Flexport's technology platform, describing it as cutting edge and very easy to use. This has allowed them to manage their shipments, track data for reporting KPIs, and most importantly, manage their global supply chain in one central area. The intuitive layout of the platform allows users to easily track real-time shipment updates, view milestones and receive prompts when necessary.

Real-Time Shipment Tracking: Many reviewers have commented positively on Flexport's real-time shipment tracking feature. Users appreciate the transparency provided by the point-to-point tracking system which enables them to view where their shipments are at any given time. The dashboard provides visual representations of these updates making it easier for users to stay informed about their shipments.

Great Customer Support: A majority of users have spoken highly of Flexport's customer support team who they found always available to help with queries or issues that may arise while using the platform. They believe this level of service is a huge help for teams who rely on efficient shipping processes and appreciate having access to reliable support whenever needed.

Late/Delayed Shipments: Many users have expressed their disappointment with Flexport's inability to deliver goods on time. Some users mentioned that shipments were either canceled last minute or delayed by months, which was a major issue.

Expensive for Small Businesses: Several users found Flexport expensive, and unless they moved a certain number of containers per month, they wouldn't have a dedicated account person to plan their shipments. This made the service unaffordable for small businesses.

Poor Customer Support: A few users were unhappy with the customer support provided by Flexport. They stated that it was slow to respond, quotes and booking took over a week, and CSR availability by phone was limited. These factors contributed to an overall negative experience when dealing with the company.

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