Name: FloristWare
Rating: 9 (4 reviews)
Author: FloristWare

Overview

What is FloristWare?

Fantastic software

Rating: 9 out of 10

September 20, 2019

Vetted ReviewVerified User

We use it to input each sale transaction. Track our customers' history - we can go back and see what was ordered for them. Email receipts to clients, bill accounts. Send notic...

Wendy Heier Heier Designs Florist

Partner - Corporate

President

Heier Designs Florist Ltd

6 years of experience

FloristWare helps me maintain relationship with my customers

Rating: 10 out of 10

March 30, 2016

Vetted ReviewVerified User

We use FloristWare as the main POS for our retail florist location. Among other things FloristWare helps us with order taking, scheduling of the deliveries, invoicing corporat...

Amra Kolasinac

General Manager - Customer Service

Managing Partner

Scent and Violet

2 years of experience

All the Features for the Right Price

Rating: 10 out of 10

March 3, 2016

Vetted ReviewVerified User

We use FloristWare to handle everything from point of purchase sales to accounting reports for our accountant. FloristWare makes all aspects of the florist business easier fro...

Joan Coleman

Vice-President - Sales

Vice President

Coleman Florist Inc

7 years of experience

FloristWare makes my business easy

Rating: 10 out of 10

March 2, 2016

Vetted ReviewVerified User

First, our organization is a small, local retail florist. I am the sole employee - chief executive, designer, buyer, marketing manager, social media manager, bookkeeper, deliv...

Annette Hentz

General Manager - Sales

Owner

Carver Flowers

8 years of experience

Return to navigation

Pricing

View all pricing

Entry-level set up fee?

No setup fee

For the latest information on pricing, visithttp://www.floristware.com/floristware…

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Would you like us to let the vendor know that you want pricing?

Alternatives Pricing

Square POS

$10

per each additional reader; first reader free

Square POS is a point-of-sale software solution with features such as accept credit cards with your iPhone, Android, and iPad along with the flexibility to accept credit card payments anywhere, from Square headquartered in San Francisco, California.

Shopify

$29

per month

What is Shopify?

Shopify is a commerce platform designed for both online stores and retail locations. Shopify offers a professional online storefront, a payment solution to accept credit cards, and the Shopify POS application to power retail sales.

Return to navigation

Product Details

About
Tech Details

What is FloristWare?

FloristWare is a POS/CRM system for anyone in the business of selling flowers. It is designed to help retail florists increase sales and profits while saving time and money. The vendor says FloristWare is an "independent" system, meaning that it is not affiliated with any wire service and does not involve the costs or entanglements that typically come with wire service systems. Additionally, the vendor says it is also very different than other independent POS systems in that it is not a compromise – it has all the features that even the busiest and most successful florists need.

The vendor does not require a contract from their clients and there are no up-front fees.

FloristWare Features

Supported: Production/Delivery Tracking And Delivery Confirmations
Supported: E-Commerce Website Integration
Supported: Advanced Marketing Features

FloristWare Technical Details

Deployment Types	On-premise
Operating Systems	Windows, Mac
Mobile Application	No
Supported Countries	USA, Canada
Supported Languages	English

FloristWare Customer Size Distribution

Consumers	0%
Small Businesses (1-50 employees)	80%
Mid-Size Companies (51-500 employees)	20%
Enterprises (more than 500 employees)	0%

Return to navigation

Comparisons

View all alternatives

Compare with

Reviews and Ratings

(4)

January 31st 2024

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Business Problems Solved
Recommendations

FloristWare is a software that has proven to be invaluable for small flower shops, enabling them to stay organized and efficiently manage their orders. By using FloristWare, businesses are able to ensure that no orders are missed, as the software allows different employees to easily see the status of each order. Customers have benefited from the increased efficiency in customer service that this software provides. Users have expressed their love for the product, praising its ease of use. In addition to order management, FloristWare also simplifies price updates, ensuring that salespeople are always up to date.

This software excels in managing and tracking workflow and deliveries, providing invaluable productivity reports. It saves a significant amount of time by making it easier to take orders from repeat customers and provides easy access to all orders for reference. The positive impact on sales, even during holidays, has been evident, as FloristWare helps businesses work on customer retention and increase sales to existing customers. It is highly recommended for shops transitioning from paper or other systems. Users have reported seamless switches to FloristWare without any issues.

FloristWare also offers excellent tracking abilities for special events, stores a large amount of information, and allows for effective marketing tracking. Customer service is exceptional, with fast and responsive support through emails and remote assistance. One advantage of FloristWare is that it is an independent software that does not require the purchase of additional equipment or work with specific credit card companies. It's known for being customer-oriented and offering a suite of amazing features including shortcuts for frequently used addresses and email receipts. The business reporting capabilities are top-notch, allowing detailed analysis of sales by product, category, and customer. This comprehensive solution has helped businesses increase sales through targeted marketing campaigns.

In terms of usability, FloristWare is easy to navigate and intuitive, with the ability to export data for further analysis if needed. The support team receives high praise for their quick responses and assistance. FloristWare provides access to performance data, sales reports, and accounting reports, making it a valuable tool for florist businesses.

Users commonly recommend utilizing Floristware as a tool to streamline the order taking process for florists. They caution against being swayed by new vendors and advocate for selecting a system that offers various options and pre-installed marketing features. Users further suggest downloading the free trial of Floristware as a means to thoroughly evaluate the program. Additionally, users highly recommend considering Floristware as more than just a Point of Sale system, highlighting its ability to provide significant and measurable data for analyzing and measuring business success.

Reviews

(1-4 of 4)

Sort By *

Companies can't remove reviews or game the system. Here's why

Fantastic software

Rating: 9 out of 10

September 20, 2019

Wendy Heier Heier Designs Florist

President

Heier Designs Florist Ltd (Retail, 1-10 employees)

Vetted Review

Verified User

6 years of experience

View profile

Use Cases and Deployment Scope

We use it to input each sale transaction. Track our customers' history - we can go back and see what was ordered for them. Email receipts to clients, bill accounts. Send notice reminders to clients that ask for that service. Loyalty program addresses the issues with being unorganized.

Pros and Cons

Tracking daily sales
Keeping accounts that bill up to date
Emailing customers invoices

Likelihood to Recommend

Well suited for the floral industry

Return on Investment

Has kept us on top of account billing, so positive

FloristWare helps me maintain relationship with my customers

Rating: 10 out of 10

March 30, 2016

Amra Kolasinac

Managing Partner

Scent and Violet (Retail, 1-10 employees)

Vetted Review

Verified User

2 years of experience

View profile

Use Cases and Deployment Scope

We use FloristWare as the main POS for our retail florist location. Among other things FloristWare helps us with order taking, scheduling of the deliveries, invoicing corporate accounts, quoting weddings and events, creating accounting reports, running marketing campaigns, and a few others.

Pros and Cons

Independent florist software that does not require purchase of additional equipment.
You can choose any credit card company you want.
It is a florist PO system geared toward developing a better relationship with your customers.
All customer data belongs to you.

Likelihood to Recommend

FloristWare is a software for independent florists regardless of size.

Return on Investment

FloristWare helps us provide much better customer service.

Alternatives Considered

Dove POS

I personally used both Dove and Mercury POS - each has its good and bad sides. Comparing FloristWare with these two - I would say that I get more bang for a buck with FloristWare. One of the large selling points for FloristWare compared with other two, was "no strings attached" - and here I am still with them for 2 years and no complaints - just compliments.

Other Software Used

Dropbox, Evernote

All the Features for the Right Price

Rating: 10 out of 10

March 03, 2016

Joan Coleman

Vice President

Coleman Florist Inc (Retail, 1-10 employees)

Vetted Review

Verified User

7 years of experience

View profile

Use Cases and Deployment Scope

We use FloristWare to handle everything from point of purchase sales to accounting reports for our accountant. FloristWare makes all aspects of the florist business easier from inventory control to delivery coding, leaving us much more time for the creative side of our business. With FloristWare I am confident that my sales figures are accurate for sales tax reporting, and I sleep well at night knowing that FloristWare has backed up everything we have done during the day to their secure servers.

Pros and Cons

One of the greatest strengths of FloristWare is how seamlessly it integrates with our online website providing headache free retrieval of orders and automatic accounting of those sales.
A fantastic feature of FloristWare is the added sales information available while entering an order. Not only does it provide average sales information it also can provide you with notes on their favorite colors, flowers, and even the name they prefer you call them making the whole order taking process quick and personalized.
FloristWare has great marketing capabilities that small businesses like ours need. And an automatic points system to reward your customers and keep them returning.

Likelihood to Recommend

FloristWare is well suited for every aspect of the florist business and is adaptable to any size florist company.

Return on Investment

Month after month FloristWare helps us save money!

Alternatives Considered

I evaluated at least 5 other options that are popular as a florist POS, I selected FloristWare because all the rest made you invest in their equipment, buy the software and pay additional support fees in the event you have endless issues. FloristWare is one low fee, per month or year. You use your own preferred computer and there are no additional charges in the event that you run into any kind of glitches along the way.

Support Rating

Support is outstanding, Mark wouldn't allow anything less!

Premium Support

I do not pay anything additional for support and all support has been fast and PREMIUM. This service is included in the low monthly price I pay for the privilege to use the software.

Bug Resolution

Yes

All bugs (and there have very few over the years) have been answered and fixed within 48 hrs and most times much less time.

Usability

I give FloristWare a rating of 10 for usability because I have never had an ounce if difficulty with any of its functions or features.

Easy Tasks

Points system
Billing
Marketing features

Difficult Tasks

There is nothing cumbersome or difficult about using FloristWare.

FloristWare makes my business easy

Rating: 10 out of 10

March 02, 2016

Annette Hentz

Owner

Carver Flowers (Retail, 1-10 employees)

Vetted Review

Verified User

8 years of experience

View profile

Use Cases and Deployment Scope

First, our organization is a small, local retail florist. I am the sole employee - chief executive, designer, buyer, marketing manager, social media manager, bookkeeper, delivery driver and janitor. It is vital that systems I employ provide multiple functions, be easy to use, effective and responsive, as I have no spare time. Floristware is more than just a POS - it's also a customer service database, a marketing engine and an inventory management system. It doesn't just report our sales; it increases our sales. It does everything I need, and produces every report I want ... and even allows me to export data into a spreadsheet so I can produce reports and graphs on any aspect of my business.

Pros and Cons

The reporting tool is powerful - provided the product categories and sales accounts have been well thought through. The fixed reports have been intuitively created; but the export feature makes them even more powerful, so as to be tailor made for the individual business.
The marketing tools campaign builders, fundraisers, advertising analyzers, etc. are effective and have brought us business we would otherwise not have seen, and saved us money we would otherwise have thrown at the wrong advertisers. Customer data can be pulled and sorted in a multitude of ways, depending on the purpose. We use the marketing tools routinely.
The financial tools make my life easier. Need to file and pay sales tax? A Sales Report Summary for any date range instantly gives gross sales, taxable sales, sales tax due. Need a current inventory report? A push-button report is generated, by product category. Need to know how this month's sales compare to the same month last year? Not a problem.

Likelihood to Recommend

I am not aware of any types of floral businesses, or situations, where Floristware wouldn't be an appropriate choice.

Return on Investment

As previously mentioned, the marketing tools built into FloristWare - Reminder Service, Fundraiser Tool, Campaign Builder - have easily brought us additional business we would otherwise not have seen.
The robust report function allows me to quickly see areas where sales are lagging, so that I may make changes to improve those over the coming period.
Delivery routing assists in making my deliveries in the most efficient way possible, keeping me out on the road for the shortest amount of time.