Name: FluentCloud
Price: 20 USD
Rating: 9.6 (2 reviews)
Author: FluentStream Technologies

Help Desk

Web and Video Conferencing

Customer Support

Bug  Tracking

Flowchart

Development

Higher Education

Education

Association Management

Business Intelligence (BI)

Collaboration

Data Extraction

Embedded Business Intelligence (BI)

File Sync

Risk Management

Streaming Analytics

Visual Collaboration

Enterprise

Accounting

Budgeting and Forecasting

Crypto Accounting

Loan Origination

Payment Gateway

Payment Orchestration

Finance and Accounting

Applicant Tracking

Background Check

Contractor Management

Corporate Learning Management

Diversity, Equity, and Inclusion (DEI)

HR Compliance

HR Management

Payroll

Recruitment Agency

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

Authorization

C/C++ Integrated Development Environments

Cloud Storage

Container Management

Distributed Denial of Service (DDoS) Protection

Fraud Detection

Incident Response

Integration Platform as a Service (iPaaS)

Managed Private Cloud

Network Performance Monitoring

Relational Database Management Systems

Remote Monitoring and Management

Tower Servers

Information Technology

A/B Testing

AI Image Generation

Ad Serving & Retargeting

All-in-One Marketing

Content Management

Conversion Rate Optimization

Email Marketing

Event Registration

Heatmap and Session Recording

Landing Page

Marketing Automation

Personalization Engines

Public Relations (PR)

Retail Media Advertising

SMS Marketing

Sales and Marketing Automation

Social Media Management

Survey & Forms Building

Video

Video Editing

Web Analytics

Marketing

Project Management

Prototyping

Professional Services

Customer Relationship Management (CRM)

Sales Pipeline

Sales

Antivirus

Security

Automotive

Forestry

Vertical-Specific

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### VoIP Services
User feedback regarding FluentCloud's VoIP services is generally positive, with customers highlighting the platform's ability to handle multiple calls effectively and provide reliable call quality. The inclusion of fax services has been a notable advantage for users, allowing for enhanced communication capabilities. While some users have suggested improvements to the texting platform for easier mass texting, overall sentiment remains favorable towards FluentCloud's VoIP services. The platform's affordability and ease of setup have been commended, making it a preferred choice for businesses looking to streamline their communication systems.

### Mobile and Office Solutions
Users appreciate FluentCloud's mobile and office solutions for their adaptability and efficiency in facilitating communication tasks both in and out of the office. The ability to manage calls, faxes, and texts seamlessly while on the move has been a significant advantage for users, allowing them to stay connected and productive regardless of their location. While some users have noted minor limitations in the mobile app's functionality, overall, the consensus is that FluentCloud's mobile and office solutions play a vital role in streamlining operations and enhancing communication capabilities for businesses of varying sizes and industries.

### Customer Service and Support
Users consistently highlight FluentCloud's customer service and support as a standout feature of the platform. They appreciate the immediate assistance provided through chat and the dedication of the support team in resolving issues promptly. Despite encountering minor challenges during the initial rollout, users praise FluentCloud for its quick, responsive, and caring approach to addressing their needs. The overall sentiment is that FluentCloud's customer service and support capabilities are reliable and effective, contributing positively to the user experience.

### User Experience and Interface
Users consistently highlight FluentCloud's user experience and interface as standout features, emphasizing the ease of use and the efficiency of the dashboard. The positive feedback regarding the auto-attendant functionality, particularly for office managers needing remote access, further underscores the platform's intuitive design. Reviewers express satisfaction with the ability to customize greetings, office directories, and emergency contact information, indicating a strong alignment with their specific industry requirements. The overall sentiment leans heavily towards a positive user experience, with users commending FluentCloud for its user-centric approach and interface functionality.

Users who have had a positive experience with FluentStream recommend the following:

1. Compare feature set, cost, and service: Users suggest comparing FluentStream's features, cost, and service with other providers as they believe FluentStream comes out on top. This recommendation highlights the importance of conducting thorough research before making a decision.

2. Consider service level: Users advise not to solely focus on pricing when choosing a phone system provider but also consider the level of service provided by FluentStream. This recommendation emphasizes the significance of balancing cost with quality customer support.

3. Utilize helpful customer support: Users find FluentStream's software easy to use and appreciate the assistance provided by their customer support team. This recommendation underscores the value of responsive and knowledgeable customer support in ensuring a smooth experience with the product.

In addition to these recommendations, users also encourage trying FluentStream, suggesting that their value is not too good to be true. They also recommend purchasing phones that are compatible with FluentStream for the best outcome and emphasize asking questions and learning as much as possible before migrating to FluentStream.

FluentStream has proven to be a valuable solution for users looking to lower costs and improve their phone service. By eliminating the need to deal with local landline telco, users have experienced a significant reduction in expenses while enjoying better overall service. The platform's ease of use and excellent customer service have been praised by users, making it a popular choice among businesses. 

One of the key advantages of FluentStream is its real-time visibility to performance metrics. This feature allows users to track and analyze their call data, enabling them to identify bottlenecks in their processes and make necessary improvements. Office managers appreciate the auto-attendant feature, which allows them to record greetings, an office directory, and emergency numbers, especially useful for those frequently away from their desks. 

FluentStream also provides improved call handling capabilities such as handling multiple calls and call forwarding, resulting in better customer service for businesses. While some users have reported intermittent webphone problems, they appreciate being kept up to date on progress regarding these issues. Furthermore, FluentStream has successfully met the needs of companies operating from the same hub but in different industries, showcasing its adaptability across various sectors. 

Users find that FluentStream's phone system is easy to adapt to both in the office and in the field, allowing for increased productivity regardless of location. Compared to previous experiences with VOIP systems, FluentStream has provided less downtime leading to increased business efficiency. Prompt resolution of any issues encountered with FluentStream has been consistently reported by users, further contributing to their positive experience with the product.

For small companies, FluentStream offers better phone quality along with smooth call transferring and dialing extensions functionality. It has proven particularly beneficial for small businesses seeking advanced setup options at a reasonable cost. Additionally, FluentStream's great American customer service and flexibility have received positive feedback from users.

The customization features of FluentStream, including IVR, queue, call flows, and auto rollover, allow users to create a robust contact center infrastructure tailored to their needs. The system also enables easy creation of new extensions, while the recording features support quality assurance and performance improvement efforts. The recording feature has proven valuable in resolving client disputes and providing evidence of conversations, enhancing the overall level of customer service provided by businesses.

Furthermore, FluentStream's voicemail platform stands out for its efficiency as it emails voicemails directly to users' inboxes. This feature improves accessibility and enhances the overall efficiency of communication. FluentStream is not only used by individual employees but also by the entire organization. Management utilizes the platform for call monitoring and providing feedback to agents, further enhancing team collaboration and performance. Users appreciate the prompt resolution of any issues they encounter with FluentStream, as it allows them to maintain productivity without disruptions.

Two small companies that initially had reservations about technology changes found success with FluentStream. Operating from the same location, these companies from different industries - insurance and plumbing - have been able to meet their unique needs through FluentStream's versatile offerings.

Overall, FluentStream has proven to be a reliable and flexible solution for businesses of various sizes and industries. Its ability to lower costs, improve phone service quality, enhance customer service, offer advanced setup options, and provide customization features has made it an appealing choice for many organizations. With its emphasis on user-friendly interfaces and responsive customer support, FluentStream has become a go-to option for businesses looking to optimize their communication systems and streamline their operations.

Cons:
Limited functionality of mobile app: Some users have mentioned that FluentStream's mobile app is not as robust as some other options in the market, lacking features such as easy grouping of text, calls, and faxes. They also expressed a desire for the ability to send a fax through the app.
Downtime and technical issues with certain features: Users have experienced occasional frustrations with FluentStream's whisper coach and trainer features, which require the caller to be on a current call. Additionally, there have been hiccups in the recording system, including poor quality or delays in availability. Another inconvenience reported is that hitting pause takes the user back to the beginning instead of resuming where they left off.
Growing pains and development challenges: Some users mentioned experiencing growing pains due to FluentStream's rapid growth and development. However, they appreciate FluentStream's problem-solving approach when addressing these challenges.
Note: Several users didn't report any dislikes and were satisfied with FluentStream overall.

Exceptional Customer Service: Many users have praised FluentStream's customer service as amazing, responsive, and beyond their expectations. Reviewers appreciate the quick and effective assistance provided by the support staff, describing them as friendly, helpful, and always available to resolve any issues. The immediate support through chat is particularly appreciated by users.

Robust Features: Several reviewers have highlighted FluentStream's robust features that meet their call center needs. Users are impressed with the unlimited calling, call recording, whisper coaching, and barge-in features offered by the system. They also appreciate the ability to purchase DID numbers directly from the web portal and praise the reporting options for being robust. 

Ease of Use: Users find FluentStream's system easy to use, even beyond basic tasks like adding extensions and users. They appreciate the ability to configure feature codes for multi-step tasks and a dashboard that visually displays the status of each user. Additionally, users mention that they can record thousands of calls per day without any cap. The ease of use of the dashboard and the ability to set security options based on user roles are additional positive points mentioned by reviewers.


Users who have had a positive experience with FluentStream recommend trying out the software and believe it is worth considering. They suggest comparing FluentStream's feature set, cost, and service as they believe it comes out on top. They advise not to solely focus on pricing but to also consider the level of service provided by FluentStream. Users find FluentStream's software easy to use and appreciate the helpful customer support they receive. They also encourage trying FluentStream and believe their value is not too good to be true. Users recommend purchasing phones that are compatible with FluentStream for the best outcome. Additionally, they suggest asking questions and learning as much as possible before migrating to FluentStream.

Essential

Advanced

Complete

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Startup

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FluentCloud

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Voice over Internet Protocol is a category of hardware and software that enables people to use the Internet as the transmission medium for telephone calls.

VoIP

Likelihood to Recommend

Likelihood to Renew

Cloud PBX

Call Management

VoIP system collaboration

Mobile apps

Hosted PBX

Multi-level Interactive Voice Response (IVR)

User templates

Call reports

Directory of employee names

Answering rules

Call recording

Call park

Call screening

Message alerts

Audio conferencing

Mobile app for iOS

Mobile app for Android

Completely hosted VoIP solution with 99.99% uptime

Online web portal with full self-management capabilities

FluentStream Technologies was founded in 2007 and is based in Denver, Colorado.

FluentStream Technologies

A cloud PBX system is based on cloud computing technology where data is stored and transferred over the intenet without any need for on-site PBX equipment

Hosted telephony infrastructure obviated the need for local PBX hardware

IVR is a phone menu allowing callers to interact with the system through voice and keypad

Create and apply batch configurations to multiple users at once

Historical call analysis and trending metrics

Voice directory of all employees for self-service dialing

Ability to enter rules to route calls to main number or other extensions in case of absence

Automatic recording of inbound and outbound calls

Ability to hold calls in virtual location and subsequently access from any phone in system

Ability to block numbers or send calls directly to voicemail

Receive SMS and email message notifications for voice and fax messages

Team collaboration via cloud phone system

Video conferencing

Audio conferencing credentials for all on the system.

Video screen sharing

Users are able to share their screens with other meeting participants on video conference calls.

Instant messaging

Users are able to communicate via chat, either one-on-one or in a group message, through an instant messaging or chat tool.

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FluentCloud

Overview

What is FluentCloud?