Fluent Results with FluentCloud
Pros
- Allows us to record thousands of calls per day. As far as I know there is no cap, at least we haven't hit it yet.
- I really like that I can pull reports/recordings several different ways. I can search by caller name/extension, or by phone number, or by date and time of the call, etc. Very easy to use dashboard.
- I also like that we can set security options to where certain people might have more access than others. We have it set up so that the caller can only access and see his/her own calls, but the trainers can see themselves and their team, and then higher management has access to all calls in or out.
- FluentCloud is super easy to use, absolutely does everything we need it to.
Cons
- There are times when calls are really garbled, there was a couple months there that we couldn't listen to any of the recordings because they were not decipherable.
- They changed something recently where now when you are listening to a recording and you hit pause it takes you back to the beginning when you start again rather than just continuing where you left off. That is a pain in the butt because I have to pause quite often for interruptions.
Return on Investment
- I am not part of the finance department. But I would say that it has more than paid for itself.
Alternatives Considered
VanillaSoft, Microsoft 365 Business and Oracle CRM
Other Software Used
VanillaSoft, Microsoft 365 Business, Google Cloud Storage
