FluentCloud

FluentStream has proven to be a valuable solution for users looking to lower costs and improve their phone service. By eliminating the need to deal with local landline telco, users have experienced a significant reduction in expenses while enjoying better overall service. The platform's ease of use and excellent customer service have been praised by users, making it a popular choice among businesses.

One of the key advantages of FluentStream is its real-time visibility to performance metrics. This feature allows users to track and analyze their call data, enabling them to identify bottlenecks in their processes and make necessary improvements. Office managers appreciate the auto-attendant feature, which allows them to record greetings, an office directory, and emergency numbers, especially useful for those frequently away from their desks.

FluentStream also provides improved call handling capabilities such as handling multiple calls and call forwarding, resulting in better customer service for businesses. While some users have reported intermittent webphone problems, they appreciate being kept up to date on progress regarding these issues. Furthermore, FluentStream has successfully met the needs of companies operating from the same hub but in different industries, showcasing its adaptability across various sectors.

Users find that FluentStream's phone system is easy to adapt to both in the office and in the field, allowing for increased productivity regardless of location. Compared to previous experiences with VOIP systems, FluentStream has provided less downtime leading to increased business efficiency. Prompt resolution of any issues encountered with FluentStream has been consistently reported by users, further contributing to their positive experience with the product.

For small companies, FluentStream offers better phone quality along with smooth call transferring and dialing extensions functionality. It has proven particularly beneficial for small businesses seeking advanced setup options at a reasonable cost. Additionally, FluentStream's great American customer service and flexibility have received positive feedback from users.

The customization features of FluentStream, including IVR, queue, call flows, and auto rollover, allow users to create a robust contact center infrastructure tailored to their needs. The system also enables easy creation of new extensions, while the recording features support quality assurance and performance improvement efforts. The recording feature has proven valuable in resolving client disputes and providing evidence of conversations, enhancing the overall level of customer service provided by businesses.

Furthermore, FluentStream's voicemail platform stands out for its efficiency as it emails voicemails directly to users' inboxes. This feature improves accessibility and enhances the overall efficiency of communication. FluentStream is not only used by individual employees but also by the entire organization. Management utilizes the platform for call monitoring and providing feedback to agents, further enhancing team collaboration and performance. Users appreciate the prompt resolution of any issues they encounter with FluentStream, as it allows them to maintain productivity without disruptions.

Two small companies that initially had reservations about technology changes found success with FluentStream. Operating from the same location, these companies from different industries - insurance and plumbing - have been able to meet their unique needs through FluentStream's versatile offerings.

Overall, FluentStream has proven to be a reliable and flexible solution for businesses of various sizes and industries. Its ability to lower costs, improve phone service quality, enhance customer service, offer advanced setup options, and provide customization features has made it an appealing choice for many organizations. With its emphasis on user-friendly interfaces and responsive customer support, FluentStream has become a go-to option for businesses looking to optimize their communication systems and streamline their operations.