Name: A Quick Introduction to FogBugz
Uploaded: 2020-11-24T08:46:24.000Z
Duration: 1 min 47 s
Description: A Quick Introduction to FogBugz

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### Bug Tracking
Some users appreciate FogBugz's bug tracking functionality for its ease of use and integration capabilities with other tools like TestRail and Git. However, there are concerns raised about the system's occasional slowness and inaccuracies in filter results, leading to discrepancies in ticket statuses. Despite its simplicity and power, FogBugz's bug tracking feature seems to have room for improvement in terms of performance and accuracy.

### Project Management
While some users praise FogBugz for its simplicity and ease of use in project management, others express mixed opinions about its capabilities. The platform seems to excel in providing essential project management functionalities such as bug tracking, issue tracking, and timesheet tracking. Users appreciate its ability to streamline project monitoring and collaboration within teams. However, there are also mentions of limitations in terms of scalability and advanced project management features.

### Ticket Management
Some users appreciate Manuscript's ability to link cases easily and track them efficiently, especially when integrated with other tools like TestRail. However, concerns have been raised about delays in email notifications and occasional issues with notifications not being sent as expected. This mixed feedback suggests that Manuscript's ticket management capabilities may have room for improvement in terms of reliability and timeliness.

### User Interface Design
Users have varying opinions on FogBugz's user interface design capabilities. While some appreciate its simplicity and ease of use, others find it lacking in terms of attractiveness and features compared to its competitors. The general consensus seems to be that while FogBugz's user interface is straightforward, there is room for improvement to make it more visually appealing and feature-rich.

- Users recommend giving the system a try to explore its overall functions and highlight its simplicity in setting up and using. They mention that it helps organize processes and workflows, saving valuable time. However, they caution that some features may be overwhelming. Users appreciate the system's professionalism and potential for long-term partnership.

- For companies in need of a focused ticket tracking solution, users recommend FogBugz. It allows product and engineering teams to concentrate on their respective tasks while providing visibility to other teams. Users also suggest exploring alternatives like Trello and Kiln.

- Users recommend Kiln for team collaboration and source control. They appreciate its ease of use, web interface, and branch visualization functionality. They mention that very small companies can try the free account. Additionally, they commend the fantastic uptime of the service.

- Lastly, users prefer the hosted version of Kiln over the on-premise version. They note that the hosted version is updated more frequently with newer features compared to the on-premise option.

Integration with CRM: Several users have expressed dissatisfaction with the lack of integration between the software and their CRM systems, stating that they would prefer an all-in-one solution for tracking customers throughout their lifecycle.

Customer Support Issues: A number of users have had negative experiences with customer support, including being invoiced for a free account they hadn't used in 10 years and struggling to cancel it. They have also found it difficult to file support tickets.

Lack of Graphical Reports: Some users have mentioned that reports cannot be generated in the form of graphs or statistics, limiting their ability to visualize data effectively.

Intuitive and Easy to Use: Users have consistently praised the software for its intuitive and user-friendly interface. Many users have mentioned that the software is easy to learn and navigate, making it suitable for both experienced software teams and small businesses with minimal functions.

Effective Communication and Collaboration: The software has been commended for its ability to facilitate communication and collaboration within organizations. Reviewers have highlighted how the software makes the process of requesting help across different departments organized and seamless, resulting in improved teamwork and efficiency.

Flexible Customization Options: Users appreciate the flexibility of the software, particularly in terms of customization options. The incredible search system, platform flexibility, and built-in functionality for item, date, and data tracing are highly valued by reviewers. Additionally, users find it beneficial that they can add suitable fields, integrations, and extensions to enhance usability and performance.

Fogbugz is a versatile software that offers several key use cases based on user experiences. Many users have reported finding it easy to install and maintain the self-hosted version of Fogbugz on their server. It serves as a great ticketing system, facilitating communication between Customer Service and Development teams. Fogbugz allows teams to easily track, manage, and organize their work, making collaboration between teams seamless. Users appreciate the simplicity of setting up and using Fogbugz, as well as its reliability. Additionally, the software is effective for documenting projects, bug tracking, issue tracking, and timesheet tracking. With Fogbugz, tracking work items becomes easy, ensuring that nothing is missed and enhancing collaboration between teams. Users can also easily lookup old issues and reference how they were solved. The software is valuable for tracking product updates, bug fixes, and requests across the organization, as well as assisting with prioritization and resource allocation. It efficiently tracks the records of defects logged release-wise, providing easy access and cost-effectiveness. Furthermore, it enables app support teams to better work together and address people's feedback. For web development processes, Fogbugz helps in organizing projects effectively by communicating feature changes and bugs to developers. It saves time and simplifies bug and project tracking for mid-sized teams. The ability to log and track bugs through a development cycle is a main benefit of this tool, along with the ability to add sub-cases to each issue. For small teams, Fogbugz is more effective than email for bug tracking, keeping current issues organized better than email. Teams find it beneficial when everyone uses it in the team since it can be used both as a task management tool and in combination with Fogbugz. Moreover, businesses that require proper source control and push/pull management consider FogBugz essential in their operations. The internal central code repository called Kiln is used to host various business application code bases and relies on webhooks to post commits to software development PM tools. Kiln's code review system is utilized for handling reviews, both for smaller and larger changes. It effectively manages internal and client code, ensuring proper source control. FogBugz is also used as a lightweight task management system for moving and tracking jobs between departments. It is selected for its simplicity, flexibility, and ease of management, accommodating varying experience levels of task management literacy. Additionally, Fogbugz serves as a comprehensive issue tracking tool for the Software Development Team while creating cases that require Dev's attention. For the Software Development Team, Fogbugz is primarily used for issue tracking, source control, and wiki. The Support Team creates cases in Fogbugz for the Development team to look into. The entire company utilizes the internal wiki feature of Fogbugz for internal documentation, while a public wiki is used to post information for customers. Day-to-day users appreciate the straightforward case entry, organization, and search functionalities of FogBugz. It offers integrated source control, code reviews, issue tracking, and bug reports. Not only does Fogbugz track bugs and software improvements, but it also serves as a tool for tracking projects and assignments within the team. Additionally, it functions as a lightweight task management system for moving and tracking jobs between departments. This simplicity, flexibility, and ease of management make it suitable for accommodating varying levels of task management literacy within an organization. Overall, users have had positive experiences with the product's features and find it valuable in improving productivity and collaboration across teams.

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SpiraTest allows customers to manage their software testing and quality assurance activities. It provides requirements management, test management and bug-tracking functionality with integrated reporting.

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FogBugz

Bug tracking software are tools used to report and store information about software bugs. Some bug tracking software specializes in tracking bugs in mobile applications while others focus on web-based applications.

Bug  Tracking

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A Quick Introduction to FogBugz

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The List

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FogBugz 2017-10-17 17:17:07

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FogBugz 2017-03-29 14:11:39

FogBugz 2019-06-06 09:02:32

SugarCRM Stitch - Defunct

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FogBugz 2015-02-17 11:36:43

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We used Fogbugz to manage books that our company was converting from paper to digital versions. For us, Fogbugz was a way to track not just bugs or software improvements, but projects and assignments that the team at large was working on. I oversaw a queue of book projects for five other workers, as well as running my own queue of fogbugz tasks and subtasks. 

The case and subcase flow in Fogbugz works well if you want to visualize multi-step processes and how the processes are materializing. It was also good for users to self-refer to their tasks each day.

Tasks, Subtasks, and notes. All three of these areas were critical for our team. Tasks in Fogbugz were a bit easier to see than in more bug based software like Trello or JIRA
The entire screen is used to view a task or case. Clicking on a task or case will open up and take up the entire screen, aside from the sidebar nav columns. I like to see details and I think Fogbugz does this very well, using up as much digital real estate as possible.
Flowcharting in Fogbugz with Creately is nice - instead of getting an exterior flowchart software like Lucidchart, Creately works right in Fogbugz.

Personal dashboards could be a bit more customizable - i.e. if I log in, I'd like to see some of the cases more at the bottom of the screen and notes at the top. This is a minor minor quibble.
I wish projects and cases within projects could be viewed in another format aside from list view. Perhaps a panel view or a card view would be good. That said, the list view is compact and agile.

Overall positive. No bugs or issues using Fogbugz, and it was easy enough for managers to learn and for workers to learn. Very low training time and therefore very low cost.
It was hard to fudge details or miss work with Fogbugz. It does not let any project slip through the cracks. This is absolutely valuable for our managers and ultimately for clients as well.
Fogbugz makes sense to laypeople and to developers. It could be considered a compressed solution that could be used by QA teams and Development teams. There would be no need to get Asana for one team and Fogbugz for another - you can use Fogbugz for both.

Use to track bugs that were found in projects. Used to track the fixing of bugs found during testing. Used to communicate the specs of new projects and to answer questions asked by business owners and QA. Used across whole organization. Addresses teh business problems of communicating with different employees across different time zones and countries.

Good for documenting
Good for attaching things

Missing keyboard shortcuts
Missing a good way to link external documenations

FogBugz is used primarily by our Software Development Team for Issue Tracking, Source Control, and Wiki. Our Support Team will create Cases for Dev to look into, as they need more feature rich services for Customer Support. The entire company will reference the Wiki for internal documentation. We also have a public Wiki which serves as a place for us to post information/steps to our customers.

Evidence Based Estimates for scheduling (This alleviates issues that arise due to people who estimate time poorly)
Made from the developer perspective, versus others that are by C-Suite who are so far removed from the actual development process they just contribute to the disconnect or inaccuracy of the system
Direction/Ambition/Transparency of DevFactory after their purchase of FogBugz/Kiln is refreshing

Workflow capability is very limited to the original implementation, could use a refresh and extension of the capabilities
UI/UX needs improvement. This was in the works prior to purchase by DevFactory, and has taken a back seat to backend improvements that rightfully needed to be fixed first.
Pricing model doesn't fit our usage very well, so we're paying for full-featured users for everyone even though the majority of Users only need to submit Cases and modify the Wikis, and our small percentage of Users are in Dev and need all features.

Saves time by quickly allowing Developers to make the necessary notes without getting bogged down in bloated UIs
Has allowed us to look back easily and see the exact code changes made for the exact Case to aid in decisions for current changes, increasing the certainty of the decided path, without regression

We are currently using Fogbugz for our internal Production, Development, and Project Management teams. It is serves as a light weight task management system to move/track jobs between departments. it is effectively a virtual job jacket for our creative agency. We introduced the tool to support our teams with tracking fast moving jobs and keeping individuals accountable for responsibilities for a given job. It also helps team member transitions and coverage by showing a quick summary of the job history. 
We selected the tool for it's simplicity, flexibility and ease of management because it would be used company wide accommodating varying experience levels of task management literacy.

Simplicity: Compared to other tools like Jira and even Bugzilla, Fogbugz minimizes the number of fields. The general workflow and status' of a given task works well for us. (Assigned, Resolved, and Closed).
Flexibility: The list views are highly customizable. This allows for many ways to display information and create custom lists for teams and departments. It has prebuilt queries, and basic boolean syntax that you can stitch together to build a list.
Easy to maintain: There are just two types of access rights. Regular and Admin. With some training, administration of the tool is done by project managers and a general user admin. We have a self hosted version, so there is an IT component in our maintenance, but it does not requires much attention.

The simplicity of a single admin type user is not great because anyone who can create a job or client in the system, can also add and delete users. Content and User administrative rights should be separated.
There are ways to change the terminology/lexicon within the tool, but we are not able to get it to work even after reaching out to tech support. So we are forced to use the system terminology that doesn't match up to our company making training a bit difficult.
There is a subscribe function that you can opt into, there should be a way to add subscribers as you create a new task.

Less downtime of jobs. It is each person's responsibility to check their list to see if they have any pending work.
When people are out sick or busy, a supervisor can easily shift work from one person to another who many have time to cover work.
Management has a quick view into seeing what is happening with a job and can use it as a tool to request addiional resources as needed.

FogBugz

Overview

What is FogBugz?