Name: fonial
Price: 2.9 USD
Author: fonial

Help Desk

Web and Video Conferencing

Customer Support

AI Chatbot

Development

Attendance Tracking

Career Center

Education

Association Management

Business Intelligence (BI)

Case Management

Collaboration

File Sharing

File Sync

Objectives and Key Results (OKR)

Office Suites

Unified Communications as a Service (UCaaS)

Enterprise

Accounting

FinTech

Online Trading

SaaS Spend Management

Finance and Accounting

Applicant Tracking

Corporate Learning Management

Employee Performance Management

HR Management

Payroll

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

Asset Tokenization

Business Internet Service Providers (ISPs)

Cloud Storage

Container Management

Debugging

Disaster Recovery as a Service (DRaaS)

Dynamic Application Security Testing (DAST)

Fraud Detection

In-Memory Databases

Incident Response

Integrated Development Environment (IDE)

Integration Platform as a Service (iPaaS)

Intranet

Managed Private Cloud

Managed Security Service

Modular Storage Area Network (SAN)

Network Function Virtualization (NFV)

Network Performance Monitoring

Runtime Application Self-Protection

SSL Certificate

Secure Web Gateway

Threat Hunting

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Content Management

Email Marketing

Marketing Automation

Personalization Engines

Product Management

Sales and Marketing Automation

Social Media Management

Survey & Forms Building

Technology Review

Web Analytics

Marketing

Project Management

Professional Services

Customer Relationship Management (CRM)

Sales Forecasting

Sales Pipeline

Sales

Microsegmentation

Security Information and Event Management (SIEM)

Security

Automotive

Building Information Modeling (BIM)

Catering

Law Practice Management

Legal Research

Tour Operator

Vertical-Specific

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fonial, developed by fonial GmbH, is a cloud-based telephone system intended for small to medium-sized businesses. According to the vendor, fonial provides advanced call routing capabilities, efficient call handling, and improved customer service. This solution is designed to cater to various professions and industries, including professional services, retail, hospitality, healthcare, and education.

## Key Features

**Advanced Call Routing**: According to the vendor, fonial offers advanced call routing capabilities that allow calls to be directed to specific extensions or departments within the organization. This feature aims to efficiently manage incoming calls and ensure they reach the appropriate recipients.

**Simultaneous Ringing**: fonial enables incoming calls to ring on multiple devices simultaneously, as claimed by the vendor. This feature ensures that calls are not missed, even if the primary device is unavailable, providing users with the flexibility to answer calls on their preferred device.

**Busy Lamp Fields**: fonial displays the status of selected extensions on the user's device, indicating whether they are busy or available, according to the vendor. This feature allows users to monitor the availability of colleagues and determine their reachability, promoting collaboration and efficient call handling.

**Pick-Up**: According to the vendor, fonial allows users to answer calls ringing on another extension within the organization. This feature provides flexibility for users to assist colleagues in answering calls, especially in busy environments, aiming to improve call handling efficiency and reduce missed calls.

**Call Groups**: fonial supports the creation of call groups, distributing incoming calls to multiple extensions simultaneously, as claimed by the vendor. This feature ensures calls are evenly distributed among group members, enhancing call handling efficiency and facilitating effective collaboration within the group.

**Voicemail**: fonial provides voicemail functionality for users to receive and manage voice messages, as stated by the vendor. Users can access voicemail messages remotely, either through their email or by calling their mailbox, ensuring important messages can be received and retrieved at any time.

**Interactive Voice Response (IVR)**: According to the vendor, fonial enables the creation of an automated menu system that guides callers through options using touch-tone or voice commands. This feature aims to improve call routing efficiency and enhance the caller experience by allowing self-navigation to desired departments or extensions.

**Conference Numbers**: fonial offers dedicated conference numbers for hosting audio conferences with multiple participants, as claimed by the vendor. Users can schedule and manage conference calls easily, promoting effective collaboration and communication among remote teams or external parties.

**Fax Printer Driver**: fonial enables users to send and receive faxes directly from their computer using a virtual printer driver, as stated by the vendor. This feature simplifies the faxing process, eliminating the need for physical fax machines and potentially enhancing productivity while reducing paper usage.

**Fax-to-Email**: According to the vendor, fonial converts incoming faxes into digital files and delivers them to the user's email inbox. This feature allows users to conveniently receive faxes and access them from anywhere, improving document management and eliminating the need for physical fax machines.

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Voice over Internet Protocol is a category of hardware and software that enables people to use the Internet as the transmission medium for telephone calls.

VoIP

Cloud PBX

A cloud PBX system is based on cloud computing technology where data is stored and transferred over the intenet without any need for on-site PBX equipment

Hosted PBX

Hosted telephony infrastructure obviated the need for local PBX hardware

Multi-level Interactive Voice Response (IVR)

IVR is a phone menu allowing callers to interact with the system through voice and keypad

User templates

Create and apply batch configurations to multiple users at once

Call reports

Historical call analysis and trending metrics

Directory of employee names

Voice directory of all employees for self-service dialing

Call Management

Answering rules

Ability to enter rules to route calls to main number or other extensions in case of absence

Call recording

Automatic recording of inbound and outbound calls

Call park

Ability to hold calls in virtual location and subsequently access from any phone in system

Call screening

Ability to block numbers or send calls directly to voicemail

Message alerts

Receive SMS and email message notifications for voice and fax messages

VoIP system collaboration

Team collaboration via cloud phone system

Video conferencing

Audio conferencing

Audio conferencing credentials for all on the system.

Video screen sharing

Users are able to share their screens with other meeting participants on video conference calls.

Instant messaging

Users are able to communicate via chat, either one-on-one or in a group message, through an instant messaging or chat tool.

Mobile apps

Mobile app for iOS

Mobile app for Android

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fonial

Overview

What is fonial?