Forcepoint DLP

Because we've brought our problem of inexplicable web traffic disruption and they effectively ceased working with our troubleshooting team even though we'd eliminated other avenues as the potential source of the problem. Once they stopped helping us look for a problem, their product became less appealing as the long-term solution. They may claim to want to be "my" (or "your") partner, but partners need to stick it out beyond the "traffic looks good from my perspective" attitude. They need to help us figure out what we're doing differently that could negatively impact business.

Forcepoint support for DLP is pretty good. When we've had issues, they are usually able to help us.

Forcepoint DLP and TRITON Enterprise are fully functional and complicated products to administer. We had excellent results with their support of the Web and Email products and have not been disappointed with their support of the DLP product. Our calls are always handled very efficiently and effectively. I would recommend Forcepoint to other users just based on the quality of their tech support.

Support is getting better. It was bad at first, but now it is a lot better.

Overall, response is acceptable for a recent Severity 3 support ticket. Resolution provided by the support tech was accurate.