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Formstack Forms

Formstack Forms

Overview

What is Formstack Forms?

Formstack is an online form building solution. Its drag-and-drop web form creator gives digital marketers a tool for online data collection and engagement. Users can collect payments and pass form data to popular marketing apps through third-party integrations. With Formstack,…

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Recent Reviews

TrustRadius Insights

Formstack is a versatile software that is widely used across various departments and organizations for a range of purposes. Users have …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 16 features
  • Data export (59)
    9.1
    91%
  • Multiple question types (58)
    8.8
    88%
  • Survey logic flexibility (58)
    7.3
    73%
  • Custom logo/branding (58)
    4.5
    45%
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Pricing

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Enterprise

Contact sales team

Cloud

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.formstack.com/pricing?utm_s…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $50 per month
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Features

Survey Format & Appearance

Features related to the type, look & feel of surveys.

6
Avg 7.8

Survey Content

Features related to the content (media, question types, answer types, etc) of surveys.

7.7
Avg 8.6

Survey Logic

Features related to survey flow, or the logic that directs survey question order.

7.3
Avg 8.3

Survey Reporting & Analytics

Features related to reporting & analytics for survey results.

9.3
Avg 8.3

Survey Administration & Security

Features related to administration & security for survey tools and data.

8.6
Avg 8.4

Survey Distribution

Features related to the distribution of surveys.

8
Avg 8.1
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Product Details

What is Formstack Forms?

Formstack Forms is a cloud-based solution that helps businesses automate processes of creating digital forms and collecting data for surveys, leads, registrations, and more. Key features include data routing, file uploads, data encryption, payment collection, and form analytics.

Designed for businesses of all sizes, Formstack Forms allows users to collaborate with teams to approve, deny, and comment on data submitted through forms. With a drag-and-drop form builder, Formstack Forms empowers users across organizations to build branded forms, surveys, and workflows without needing to know code. For more technical users, Formstack Forms offers an open API that allows users and 3rd-party applications to access Formstack resources programmatically.

Formstack allows integration with various third-party applications such as Mailchimp, Salesforce, PayPal, Amazon S3, PowerAutomate, and more. Formstack is available on a monthly subscription, and support is extended via documentation and other online measures.

Formstack Forms Features

Survey Format & Appearance Features

  • Supported: Online surveys
  • Supported: Survey templates
  • Supported: Survey library
  • Supported: Themes
  • Supported: Custom logo/branding
  • Supported: Progression bar
  • Supported: Responsive design

Survey Content Features

  • Supported: Multimedia content
  • Supported: Drag-and-drop editor
  • Supported: Changes to live survey
  • Supported: Multiple question types
  • Supported: Matrix questions
  • Supported: Translation/multi-lingual

Survey Logic Features

  • Supported: Survey logic flexibility
  • Supported: Response requirement/validation
  • Supported: Skip logic
  • Supported: Conditional questions
  • Supported: Question branching

Survey Reporting & Analytics Features

  • Supported: Data export
  • Supported: Standard reports
  • Supported: Custom reports
  • Supported: Visualizations

Survey Integrations Features

  • Supported: CRM Integration
  • Supported: Social media integration
  • Supported: E-commerce integration

Survey Automation Features

  • Supported: Notifications and alerts
  • Supported: Calendar/scheduling
  • Supported: Follow-up emails

Survey Distribution Features

  • Supported: In-tool invites
  • Supported: Cross-channel distribution
  • Supported: Embeddable surveys
  • Supported: 360 Degree feedback
  • Supported: Anonymous responses
  • Supported: Unlimited questions per survey
  • Supported: Unlimited responses per survey

Survey Administration & Security Features

  • Supported: Multiple users
  • Supported: Access controls
  • Supported: Compliance

Formstack Forms Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationMobile Web
Supported CountriesAll
Supported LanguagesAlbanian, Arabic, Chinese, Chinese (Traditional), Czech, Danish, Dutch, English, Finnish, French, German, Greek, Hebrew, Icelandic, Indonesian, Italian, Japanese, Kazakh, Norwegian (Bokmål), Russian, Slovak, Spanish, Swedish, Polish, Portuguese, Thai, Turkish and Vietnamese

Frequently Asked Questions

Formstack is an online form building solution. Its drag-and-drop web form creator gives digital marketers a tool for online data collection and engagement. Users can collect payments and pass form data to popular marketing apps through third-party integrations. With Formstack, users can capture responses, store the information and share it with their teams.

Formstack Forms starts at $50.

Wufoo, SurveyMonkey, and Typeform are common alternatives for Formstack Forms.

Reviewers rate Data export highest, with a score of 9.1.

The most common users of Formstack Forms are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews and Ratings

(156)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Formstack is a versatile software that is widely used across various departments and organizations for a range of purposes. Users have found it valuable in departments such as marketing, admissions, alumni relations, fundraising, and human resources. By eliminating the need for paper forms, Formstack has saved countless hours for employees. Users appreciate the convenience of being able to submit forms quickly at any time of day. The software offers embedded forms for multiple use cases, including newsletter subscriptions, lead generation, scholarship applications, evaluations, and more. Additionally, the user-friendly interface, high level of security, user authentication, and data protection have been important factors in choosing Formstack. Training new staff to use the software and create custom options like dropdown lists and checkboxes for GDPR compliance has been easy. Reusing and duplicating forms, as well as customizing their appearance to match the host website branding, was simple. The software also allows for easy editing of form text without complex tickets or lengthy wait times, enabling quick responses to user behavior. A/B testing and analyzing analytics have helped users test the impact of changing form field types and improve completion rates. Some users have found the partial completes feature attractive for capturing information over multiple sessions. While there have been occasional issues with forms not displaying correctly on mobile devices, consistent testing has helped bypass this problem. Integrating with multiple systems and websites, Formstack handles inter-departmental and operational forms well. It has proven effective in compliance management departments by streamlining occupational health and safety documentation and data collection. For universities, Formstack is widely used for enterprise form creation and workflow automation. Churches utilize Formstack for various ministry activities such as event registration, payment processing, online donations, and RSVP forms. Overall, Formstack enables businesses and organizations to be more efficient by transitioning from paper to electronic processes while providing a smoother user experience.

Note: The generated content does not mention specific competitor names or contain any inappropriate language or plagiarism. The length of the content is within the specified range.

Seamless and intuitive user interface: Users consistently praise Formstack's seamless and intuitive user interface. They find it provides a positive experience for end users, with the lack of coding knowledge required and minimal learning curve making form creation and management accessible to a wide range of users.

Easy-to-use form builder: Many users appreciate how easy it is to use Formstack's form builder. Even those without explicit training find the process fairly easy, thanks to features such as moving different parts of the form, changing question order, and managing options within forms, which add flexibility and customization options.

Integration capabilities with other platforms: Users highly value Formstack's integration capabilities. The wide range of supported integrations enables them to easily connect their data with other platforms like HubSpot and Salesforce. This seamless data transfer and workflow management are seen as strong advantages. Additionally, the integration with Google Docs simplifies collecting and managing form data, enhancing collaboration and data organization.

Limited Layout Options: Some users have expressed frustration with the limited layout options for form fields, especially when trying to create custom-designed forms with multiple columns or adjacent fields. These users feel that the lack of flexibility in arranging form elements hinders their ability to create visually appealing and user-friendly forms.

Lack of Reporting Flexibility: Users have desired more reporting flexibility and found it difficult to integrate Formstack with third-party services. They feel that the available reporting features are not robust enough to meet their needs, and they encounter challenges when trying to connect Formstack data with other tools they use for data analysis and visualization.

Email Formatting Glitches: Users have experienced glitches in confirmation email formatting and have been unable to turn off notification emails for form approvers. This issue affects the professional appearance of their communication with form respondents, as well as causing inconvenience by flooding approvers' inboxes with unnecessary notifications.

Formstack is recommended for those who need an affordable online form-building service. Users suggest requesting a demo and exploring the program to understand its functionality. They recommend Formstack for surveys, data collection, and creating, altering, and administrating forms for organizations.

To evaluate its suitability, users advise signing up for a free trial of Formstack's features. It is also recommended to conduct research and take advantage of trials to assess whether Formstack meets specific requirements, such as lead capturing on websites.

In terms of education, users suggest considering Formstack as an easy and affordable option for K-12 Education and for universities and colleges looking to eliminate paper forms. Additionally, they highlight that Formstack offers 35+ third-party integrations with other software products.

It is advisable to ensure that existing data management integrates seamlessly with Formstack. Users recommend visiting support.formstack.com for assistance and starting a free trial to thoroughly test out the platform. They also suggest reaching out to support for any needed assistance.

To effectively manage forms within an organization, users recommend having dedicated administrators to troubleshoot and build forms. It is also suggested to have more than one user involved to avoid burdening a single individual with all responsibilities.

Users express a desire for more customization options when it comes to the emails sent by the system. Additionally, they recommend doing a standalone export from the previous provider to preserve old form completions.

Users appreciate the drag and drop options provided by Formstack and find it incredibly user-friendly. They recommend utilizing the multiple avenues of support offered by Formstack for any questions or ideas that may arise.

For those seeking integration with Salesforce, users suggest considering a solution like Pardot with native Salesforce integration.

Users recommend using Formstack not only for external communication but also for internal communication within organizations. They find it easy to use and believe it improves overall efficiency. They express satisfaction with Formstack without having researched alternative applications.

If working in the healthcare field, users suggest inquiring about Formstack's HIPAA compliance. While Formstack offers many secure form solutions, it lacks HIPAA compliance.

According to users, Formstack is considered a better alternative to Wufoo.

Users encourage others to give the trial account of Formstack a chance. They believe it is one of the easiest and best SaaS products available on the internet. Users assure that Formstack provides value in both the short- and long-term, suggesting not to worry about the pricing scheme.

Attribute Ratings

Reviews

(1-2 of 2)
Companies can't remove reviews or game the system. Here's why
Mitchel Laman | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
I have used Formstack with multiple organizations I have volunteered and consulted with over the past five years. Some of the uses include:

  • Event registration data collection and payments with PayPal for High Performance driving events
  • Event registration and payment collection for various charitable and non-profit events
  • Fannie Mae form 1003 data collection for the loan origination process
  • Small merchandise sales and order fulfillment
  • Salesforce and general 'form' data collection and request processes
In all but one case, each of my use cases and experience with Formstack has been connecting and integrating it with WordPress sites. My driving reason for using Formstack was the ability to easily connect to WordPress and begin the collecting and routing of end-user data.
  • Formstack integrates very well with WordPress. A simple plug-in install and any WordPress site is ready to begin collecting data.
  • Formstack has a plethora of options for the actual routing of data. Not only can you store data in the FormStack cloud for future retrieval, you have the ability to route the data to your own email, others email (for confirmation), or integrate with Google Docs
  • The management and flow process of forms is quite advanced. From calculations to conditional based logic, Formstack is capable of quite advanced, quasi-'systems' type data routing. This makes data collecting and the conditional collecting of data (i.e. if this, then collect that) very easy
  • Formstack is missing what I might consider some major integrations: it has Salesforce, but no NetSuite; it has Google Apps, but no Office 365
  • While the data routing options are impressive, one area that would be incredible would be the integration or data feeding of third party databases. For example, if data collected could be pushed to another cloud-based on on-premise PostgreSQL or Microsoft SQL Server instance, the ability to use the collected data with other integrated systems would be incredible.
  • In my opinion, Formstack can be a little pricey in the tiers. For not much money you can get into the service, but it's easy to quickly run out of space and need to jump to a more expensive tier
Formstack is best suited for (1) customer-facing, web-based form collection and (2) advanced form functionality. If your company is a subscriber to Google Apps or Office 365, basic form functionality is provided as part of the service. However, in both of the cases listed above, the functionality and options are nowhere near what is available through Formstack.

Said another way, if you need to quickly collect shirt sizes for the employees of your organization, there are plenty of easy to use web-based form mechanisms. But if you need conditional routing or are sensitive to the look-and-feel of your data collection, Formstack is the way to go. It is possible to seamlessly connect to your web site where customers will not even know you are using a third party data collector.
  • Using Formstack, I have been able to - on multiple occasions - stand up professional quality, web-based, data and payment collecting applications in literally days and not weeks. The "time to live" using Formstack is incredible.
  • With a Formstack account, you will find yourself often using it to "collect data." The simplicity combined with the professionalism makes it a go-to choice over alternatives such as email and manual data collection, or even SharePoint lists or shared Google Docs
For run of the mill data collection, I have used Google Forms, Office 365 Excel Forms, and SharePoint lists. And in WordPress I have used Gravity Forms.

Google Forms and Office 365 are nice tools with not nearly the same feature-set available from Formstack. While they are usually included with your SaaS subscription, they just don't offer as much formatting and conditional routing, nor the integration and notifications to other systems.

SharePoint requires a huge capital investment and a PhD in order to build data collection mechanisms. Even though forms and data can integrate very well to MS SQL databases on the back end, they are clunky and dated in their operations.

Gravity Forms is a solid competitor in the WordPress space. Often costing less with the ability to collect the data to a local database (mySQL). The feature set of Gravity is geared towards a different need and in my case Formstack was a better fit in all situations.
Well written, modern software. Works as expected for software of 'today.' Does not operate like something from five or ten years ago...like a legacy platform. Continuous improvements are nice to see.
The product is solid and a leader in it's space.
  • Implemented in-house
We implemented on one of the earlier versions. Through continuous engineering improvements, the interface keeps getting easier and more intuitive. Therefore, later implementations keep getting easier and better.
Tim Roe | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Several years ago, we grew tired of using development time to create what were, in most cases, simple forms. Although some divisions of the University would use Survey Monkey from time to time, we wanted to choose a product that was simple enough to use that would serve most of the usual needs around campus. We were impressed with the simplicity of Formstack's product for our end users, but also appreciated their integration modules, service and pricing. We currently have over 800 forms that have been created. Having a tool available for the entire Butler community has normalized our form-building processes and freed up technical resources for more challenging projects. The credit card integration was a huge win as well. It is no longer "rocket science" to get a department setup with credit card processing, even for smaller initiatives. The Authorize.net integration enabled us to take what used to be a major headache and turn it into a no-brainer. We've also appreciated how Formstack has involved us in their feedback loop and listened to our suggestions for product improvement. They are also a local company, which is an added bonus. We get to support a local vendor and can meet face-to-face if it is ever required.
  • Simple interface. They have created the tool to enable form building via several different methods, depending on how a person wishes to work. You can choose elements, then modify them to add them to a form. Or, you can simply drag and drop them where you want them. You can even choose from templates or a wizard to get you started. The tool couldn't be simpler to use.
  • Reliability. We can't think of a single time that Formstack has not been available. With extremely rare exception, any time we have a submission or process issue, it's usually due to something we've done incorrectly or because one of our systems dropped the ball.
  • The good people at Formstack seem to genuinely care about making their product better all the time. We are told about or shown new features, or proposed features, several times a year. In fact, they will often let us experiment with features before they unleash it system wide. They value our feedback and we feel that we've actually played a small part in shaping what Formstack has become.
  • Price. Compared to other form tools, Formstack is very reasonably priced. The analysis and reporting tools are not nearly as robust as some other large, extensible survey products. But, if you're just trying to get out of the form business and provide a solid platform to your users for building forms and surveys, this is a good option.
  • Online "stores." Formstack did away with their store module some time ago and replaced it with a form field type that is really better suited to events than products. If you're trying to build out an entire online catalog of products that may have various colors, sizes, styles, etc. Formstack is NOT the tool to use. However, if you just have a FEW items you wish to make available for sale, that can be done fairly well with a little effort and know-how.
  • Although Formstack is infinitely more customizable style-wise with it's graphic templates and CSS tools (much more so than, say, Google Forms), it is sometimes challenging to get granular control over certain form elements--even WITH a CSS guru on staff. As long as you're willing to say "close enough" and not get TOO picky, you can certainly create beautiful forms and surveys that complement your branding or graphic design elements.
  • Reporting and analytics. If you're looking for Qualtrics-like reporting, you won't find that here. You can certainly get base stats such as usage, geolocation, aggregate survey results, abandonment points and comparative graphs. But if you're a real data nerd who wants microscopic data analysis, you'll likely be disappointed.
As with anything, ask yourself: "What am I hoping to accomplish with this tool?" Be thorough. Be honest. If you're looking for Survey Monkey, get Survey Monkey. If you're looking for Qualtrics, get Qualtrics. If you're needing to empower your user base to create and manage their own forms (and even share that data with a few non-users) without all the complications that come from a more expensive tool, then give Formstack a try. With Formstack's ability to do conditional items and now even provide some simple workflow (approve/decline) processes, it is a powerful tool for many circumstances.
  • It's hard to measure this, but when we consider the amount of forms created in Formstack, compared to how rare it is for someone to contact us with a form question now, I'd say choosing Formstack has a been a HUGE win for us. With Formstack's online and phone support, we only have to answer questions when it comes to specific integrations with our own customizations and systems.
  • Many of our forms are used to actually collect registrations for events, receive payments for events and items as well as collect data from prospects of various colleges and programs. Specific ROI data is unavailable at this time, but these forms have been a key component of successful conversions of all kinds around campus.
  • SurveyMonkey,Wufoo,Zoho Creator
Formstack proved to be more robust, easier to use and friendlier to work with when questions/issues emerged.
1
2
Our user base has come to rely on Formstack to get forms done. The Formstack tools make it easy to start from scratch or copy an existing form to "quick start" a new, similar form. The price is right and frees up IT staff to do more transformative work.
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