Formstack Forms

Formstack Forms

About TrustRadius Scoring
Score 8.1 out of 100
Formstack Forms


Recent Reviews

The Formstack Forms Review

7 out of 10
March 25, 2022
A huge resource to conduct market and customer research. Allows us to get real time and specific responses from our customers. This then …
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Popular Features

View all 16 features

Data export (60)


Multiple question types (59)


Survey logic flexibility (59)


Custom logo/branding (59)


Reviewer Pros & Cons

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Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visit…


  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

Features Scorecard

Survey Format & Appearance


Survey Content


Survey Logic


Survey Reporting & Analytics


Survey Administration & Security


Survey Distribution


Product Details

What is Formstack Forms?

Formstack is a cloud-based online form building solution designed to help organizations build powerful web forms without any coding knowledge.

The form builder serves over 500,000 people in 112 countries. Users can embed mobile-friendly forms on their websites and social media profiles to capture leads, gather feedback from customers and employees, collect online payments, and much more.

The platform integrates with over 50 web applications, including apps for CRM management, email marketing, payment processing, and document management.

Formstack offers a specialized Workflows product that helps users turn time-consuming processes into seamless digital workflows. Users can track their workflows across departments, and use special analytics tools to identify system and communication bottlenecks.

Other product offerings include conversion rate optimization tools for marketers and HIPAA compliance for healthcare and HR users.

Formstack Forms Features

Survey Format & Appearance Features

  • Supported: Online surveys
  • Supported: Survey templates
  • Supported: Survey library
  • Supported: Themes
  • Supported: Custom logo/branding
  • Supported: Progression bar
  • Supported: Responsive design

Survey Content Features

  • Supported: Multimedia content
  • Supported: Drag-and-drop editor
  • Supported: Changes to live survey
  • Supported: Multiple question types
  • Supported: Matrix questions
  • Supported: Translation/multi-lingual

Survey Logic Features

  • Supported: Survey logic flexibility
  • Supported: Response requirement/validation
  • Supported: Skip logic
  • Supported: Conditional questions
  • Supported: Question branching

Survey Reporting & Analytics Features

  • Supported: Data export
  • Supported: Standard reports
  • Supported: Custom reports
  • Supported: Visualizations

Survey Integrations Features

  • Supported: CRM Integration
  • Supported: Social media integration
  • Supported: E-commerce integration

Survey Automation Features

  • Supported: Notifications and alerts
  • Supported: Calendar/scheduling
  • Supported: Follow-up emails

Survey Distribution Features

  • Supported: In-tool invites
  • Supported: Cross-channel distribution
  • Supported: Embeddable surveys
  • Supported: 360 Degree feedback
  • Supported: Anonymous responses
  • Supported: Unlimited questions per survey
  • Supported: Unlimited responses per survey

Survey Administration & Security Features

  • Supported: Multiple users
  • Supported: Access controls
  • Supported: Compliance

Formstack Forms Screenshots

Formstack DashboardConversion Kit Add-onPortals Add-onRobust IntegrationsWorkflows FeatureProduct Walkthroughs

Formstack Forms Video

Simplify your data collection with Formstack Forms⎜Formstack

Formstack Forms Downloadables

Formstack Forms Integrations

Formstack Forms Competitors

Formstack Forms Technical Details

Deployment TypesSaaS
Operating SystemsUnspecified
Mobile ApplicationMobile Web
Supported CountriesAll
Supported LanguagesAlbanian, Arabic, Chinese, Chinese (Traditional), Czech, Danish, Dutch, English, Finnish, French, German, Greek, Hebrew, Icelandic, Indonesian, Italian, Japanese, Kazakh, Norwegian (Bokmål), Russian, Slovak, Spanish, Swedish, Polish, Portuguese, Thai, Turkish and Vietnamese


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Frequently Asked Questions

What is Formstack Forms?

Formstack is an online form building solution. Its drag-and-drop web form creator gives digital marketers a tool for online data collection and engagement. Users can collect payments and pass form data to popular marketing apps through third-party integrations. With Formstack, users can capture responses, store the information and share it with their teams.

What is Formstack Forms's best feature?

Reviewers rate Multiple question types and Data export and Standard reports highest, with a score of 9.

Who uses Formstack Forms?

The most common users of Formstack Forms are from Mid-sized Companies (51-1,000 employees) and the Non-profit Organization Management industry.

Reviews and Ratings




(1-5 of 5)
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Monzon Miriam | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User
Review Source
It is very difficult to reach customer service or billing. In my experience we went round and round for about two weeks trying to get someone to assist with paying an invoice, the lack of support caused the service to be shut off and thus caused the agency's survey to be unusable for about 2 weeks.
Score 7 out of 10
Vetted Review
Verified User
Review Source
I simply didn’t need to use any support so I can’t say wether it was great or poor. When reviewing this service, I saw reviews saying support was good but I myself actually didn’t have experience with using Formstack’s support services. Therefore, I keep my response neutral and in the middle.
Score 6 out of 10
Vetted Review
Verified User
Review Source
The agents in the original group, especially the ones in cahoots with the developers, are really solid and know what they're talking about--I'm looking at you, Collin. The 'Tier 1' support agents that typically reply to the tickets are really spotty. If you have an overly technical question, i.e. bugfix, or describe a feature from a few years back that randomly disappeared, these agents typically will give you what feels like a generic reply and not know what you're talking about.
September 21, 2017

Formstack is a Game Changer

Cassie Dull | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
Formstack has awesome support! They are always quick to respond and genuinely care for their clients' success. They will work with you to find a solution or let developers know about your feature request. There are a few things on the feature request forum that I wish they would implement sooner, but I am at least grateful that they give clients a space to voice their ideas and take them into consideration.