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Formstack Forms

Formstack Forms

Overview

What is Formstack Forms?

Formstack is an online form building solution. Its drag-and-drop web form creator gives digital marketers a tool for online data collection and engagement. Users can collect payments and pass form data to popular marketing apps through third-party integrations. With Formstack,…

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Recent Reviews

TrustRadius Insights

Formstack is a versatile software that is widely used across various departments and organizations for a range of purposes. Users have …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 16 features
  • Data export (59)
    9.1
    91%
  • Multiple question types (58)
    8.8
    88%
  • Survey logic flexibility (58)
    7.3
    73%
  • Custom logo/branding (58)
    4.5
    45%
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Pricing

View all pricing

Enterprise

Contact sales team

Cloud

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.formstack.com/pricing?utm_s…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $50 per month
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Features

Survey Format & Appearance

Features related to the type, look & feel of surveys.

6
Avg 7.8

Survey Content

Features related to the content (media, question types, answer types, etc) of surveys.

7.7
Avg 8.6

Survey Logic

Features related to survey flow, or the logic that directs survey question order.

7.3
Avg 8.3

Survey Reporting & Analytics

Features related to reporting & analytics for survey results.

9.3
Avg 8.3

Survey Administration & Security

Features related to administration & security for survey tools and data.

8.6
Avg 8.4

Survey Distribution

Features related to the distribution of surveys.

8
Avg 8.1
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Product Details

What is Formstack Forms?

Formstack Forms is a cloud-based solution that helps businesses automate processes of creating digital forms and collecting data for surveys, leads, registrations, and more. Key features include data routing, file uploads, data encryption, payment collection, and form analytics.

Designed for businesses of all sizes, Formstack Forms allows users to collaborate with teams to approve, deny, and comment on data submitted through forms. With a drag-and-drop form builder, Formstack Forms empowers users across organizations to build branded forms, surveys, and workflows without needing to know code. For more technical users, Formstack Forms offers an open API that allows users and 3rd-party applications to access Formstack resources programmatically.

Formstack allows integration with various third-party applications such as Mailchimp, Salesforce, PayPal, Amazon S3, PowerAutomate, and more. Formstack is available on a monthly subscription, and support is extended via documentation and other online measures.

Formstack Forms Features

Survey Format & Appearance Features

  • Supported: Online surveys
  • Supported: Survey templates
  • Supported: Survey library
  • Supported: Themes
  • Supported: Custom logo/branding
  • Supported: Progression bar
  • Supported: Responsive design

Survey Content Features

  • Supported: Multimedia content
  • Supported: Drag-and-drop editor
  • Supported: Changes to live survey
  • Supported: Multiple question types
  • Supported: Matrix questions
  • Supported: Translation/multi-lingual

Survey Logic Features

  • Supported: Survey logic flexibility
  • Supported: Response requirement/validation
  • Supported: Skip logic
  • Supported: Conditional questions
  • Supported: Question branching

Survey Reporting & Analytics Features

  • Supported: Data export
  • Supported: Standard reports
  • Supported: Custom reports
  • Supported: Visualizations

Survey Integrations Features

  • Supported: CRM Integration
  • Supported: Social media integration
  • Supported: E-commerce integration

Survey Automation Features

  • Supported: Notifications and alerts
  • Supported: Calendar/scheduling
  • Supported: Follow-up emails

Survey Distribution Features

  • Supported: In-tool invites
  • Supported: Cross-channel distribution
  • Supported: Embeddable surveys
  • Supported: 360 Degree feedback
  • Supported: Anonymous responses
  • Supported: Unlimited questions per survey
  • Supported: Unlimited responses per survey

Survey Administration & Security Features

  • Supported: Multiple users
  • Supported: Access controls
  • Supported: Compliance

Formstack Forms Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationMobile Web
Supported CountriesAll
Supported LanguagesAlbanian, Arabic, Chinese, Chinese (Traditional), Czech, Danish, Dutch, English, Finnish, French, German, Greek, Hebrew, Icelandic, Indonesian, Italian, Japanese, Kazakh, Norwegian (Bokmål), Russian, Slovak, Spanish, Swedish, Polish, Portuguese, Thai, Turkish and Vietnamese

Frequently Asked Questions

Formstack is an online form building solution. Its drag-and-drop web form creator gives digital marketers a tool for online data collection and engagement. Users can collect payments and pass form data to popular marketing apps through third-party integrations. With Formstack, users can capture responses, store the information and share it with their teams.

Formstack Forms starts at $50.

Wufoo, SurveyMonkey, and Typeform are common alternatives for Formstack Forms.

Reviewers rate Data export highest, with a score of 9.1.

The most common users of Formstack Forms are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews and Ratings

(156)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Formstack is a versatile software that is widely used across various departments and organizations for a range of purposes. Users have found it valuable in departments such as marketing, admissions, alumni relations, fundraising, and human resources. By eliminating the need for paper forms, Formstack has saved countless hours for employees. Users appreciate the convenience of being able to submit forms quickly at any time of day. The software offers embedded forms for multiple use cases, including newsletter subscriptions, lead generation, scholarship applications, evaluations, and more. Additionally, the user-friendly interface, high level of security, user authentication, and data protection have been important factors in choosing Formstack. Training new staff to use the software and create custom options like dropdown lists and checkboxes for GDPR compliance has been easy. Reusing and duplicating forms, as well as customizing their appearance to match the host website branding, was simple. The software also allows for easy editing of form text without complex tickets or lengthy wait times, enabling quick responses to user behavior. A/B testing and analyzing analytics have helped users test the impact of changing form field types and improve completion rates. Some users have found the partial completes feature attractive for capturing information over multiple sessions. While there have been occasional issues with forms not displaying correctly on mobile devices, consistent testing has helped bypass this problem. Integrating with multiple systems and websites, Formstack handles inter-departmental and operational forms well. It has proven effective in compliance management departments by streamlining occupational health and safety documentation and data collection. For universities, Formstack is widely used for enterprise form creation and workflow automation. Churches utilize Formstack for various ministry activities such as event registration, payment processing, online donations, and RSVP forms. Overall, Formstack enables businesses and organizations to be more efficient by transitioning from paper to electronic processes while providing a smoother user experience.

Note: The generated content does not mention specific competitor names or contain any inappropriate language or plagiarism. The length of the content is within the specified range.

Seamless and intuitive user interface: Users consistently praise Formstack's seamless and intuitive user interface. They find it provides a positive experience for end users, with the lack of coding knowledge required and minimal learning curve making form creation and management accessible to a wide range of users.

Easy-to-use form builder: Many users appreciate how easy it is to use Formstack's form builder. Even those without explicit training find the process fairly easy, thanks to features such as moving different parts of the form, changing question order, and managing options within forms, which add flexibility and customization options.

Integration capabilities with other platforms: Users highly value Formstack's integration capabilities. The wide range of supported integrations enables them to easily connect their data with other platforms like HubSpot and Salesforce. This seamless data transfer and workflow management are seen as strong advantages. Additionally, the integration with Google Docs simplifies collecting and managing form data, enhancing collaboration and data organization.

Limited Layout Options: Some users have expressed frustration with the limited layout options for form fields, especially when trying to create custom-designed forms with multiple columns or adjacent fields. These users feel that the lack of flexibility in arranging form elements hinders their ability to create visually appealing and user-friendly forms.

Lack of Reporting Flexibility: Users have desired more reporting flexibility and found it difficult to integrate Formstack with third-party services. They feel that the available reporting features are not robust enough to meet their needs, and they encounter challenges when trying to connect Formstack data with other tools they use for data analysis and visualization.

Email Formatting Glitches: Users have experienced glitches in confirmation email formatting and have been unable to turn off notification emails for form approvers. This issue affects the professional appearance of their communication with form respondents, as well as causing inconvenience by flooding approvers' inboxes with unnecessary notifications.

Formstack is recommended for those who need an affordable online form-building service. Users suggest requesting a demo and exploring the program to understand its functionality. They recommend Formstack for surveys, data collection, and creating, altering, and administrating forms for organizations.

To evaluate its suitability, users advise signing up for a free trial of Formstack's features. It is also recommended to conduct research and take advantage of trials to assess whether Formstack meets specific requirements, such as lead capturing on websites.

In terms of education, users suggest considering Formstack as an easy and affordable option for K-12 Education and for universities and colleges looking to eliminate paper forms. Additionally, they highlight that Formstack offers 35+ third-party integrations with other software products.

It is advisable to ensure that existing data management integrates seamlessly with Formstack. Users recommend visiting support.formstack.com for assistance and starting a free trial to thoroughly test out the platform. They also suggest reaching out to support for any needed assistance.

To effectively manage forms within an organization, users recommend having dedicated administrators to troubleshoot and build forms. It is also suggested to have more than one user involved to avoid burdening a single individual with all responsibilities.

Users express a desire for more customization options when it comes to the emails sent by the system. Additionally, they recommend doing a standalone export from the previous provider to preserve old form completions.

Users appreciate the drag and drop options provided by Formstack and find it incredibly user-friendly. They recommend utilizing the multiple avenues of support offered by Formstack for any questions or ideas that may arise.

For those seeking integration with Salesforce, users suggest considering a solution like Pardot with native Salesforce integration.

Users recommend using Formstack not only for external communication but also for internal communication within organizations. They find it easy to use and believe it improves overall efficiency. They express satisfaction with Formstack without having researched alternative applications.

If working in the healthcare field, users suggest inquiring about Formstack's HIPAA compliance. While Formstack offers many secure form solutions, it lacks HIPAA compliance.

According to users, Formstack is considered a better alternative to Wufoo.

Users encourage others to give the trial account of Formstack a chance. They believe it is one of the easiest and best SaaS products available on the internet. Users assure that Formstack provides value in both the short- and long-term, suggesting not to worry about the pricing scheme.

Attribute Ratings

Reviews

(1-5 of 5)
Companies can't remove reviews or game the system. Here's why
Monzon Miriam | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User
I use Formstack Forms currently for the agency's public survey. This is a requirement for our agency's accreditation. While Formstack accomplishes the goal of a survey it could be a little more innovative.
  • Formstack Forms has great analytics
  • Is user friendly
  • Offer various types of form templates
  • Room for improvement include their customer service, you have to put in a ticket for any type of communication
  • Training is lacking
  • It can also be pricey
  • Should be more innovative
For surveys and basic forms it is suitable for the purpose that the program was purchased but, the analytics is their best feature hands down. This software would be good for a smaller agency perhaps, but our agency operates in the public sector and getting for the buck comes into play because every purchase must be planned and approved by the county commission and it does not always result in a positive experienence.
Survey Format & Appearance (3)
60%
6.0
Survey templates
100%
10.0
Themes
40%
4.0
Custom logo/branding
40%
4.0
Survey Content (2)
75%
7.5
Changes to live survey
60%
6.0
Multiple question types
90%
9.0
Survey Logic (1)
70%
7.0
Survey logic flexibility
70%
7.0
Survey Reporting & Analytics (3)
93.33333333333334%
9.3
Data export
100%
10.0
Standard reports
90%
9.0
Custom reports
90%
9.0
Survey Integrations
N/A
N/A
Survey Automation
N/A
N/A
Survey Distribution
N/A
N/A
Survey Administration & Security (2)
100%
10.0
Access controls
100%
10.0
Compliance
100%
10.0
  • It serves the purpose of conducting the agency survey
  • Easy to share
  • Pricey
  • Little template options
It is limited to basic use for me. I wish it would provide more templates and definitely more training. It is frustrating when you get any support, every support request requires a ticket to be put in and then you have to wait up to 48 hours for a response. The company does not offer online payment options either. There is no telephone number listed for assistance.
It is very difficult to reach customer service or billing. In my experience we went round and round for about two weeks trying to get someone to assist with paying an invoice, the lack of support caused the service to be shut off and thus caused the agency's survey to be unusable for about 2 weeks.
Score 7 out of 10
Vetted Review
Verified User
Incentivized
A huge resource to conduct market and customer research. Allows us to get real time and specific responses from our customers. This then allows us to create the best product we can in line with feedback from our customers. It helped us find product market fit as well by seeing what people are looking for in our market.
  • Receiving responses
  • Concise way to find information
  • Easily send out and track responses
  • Overall glitches
  • Overall presentation
  • Integrations with other tools
It is well supported for companies in the learning phase looking to collect as much data as possible on their market, customers, product, competitors, etc… In addition, it’s easy enough for most people to set up and implement and to start using right away. It’s less appropriate for huge companies who might have their own databases to collect data.
Survey Format & Appearance (3)
53.33333333333333%
5.3
Survey templates
70%
7.0
Themes
50%
5.0
Custom logo/branding
40%
4.0
Survey Content (2)
70%
7.0
Changes to live survey
60%
6.0
Multiple question types
80%
8.0
Survey Logic (1)
70%
7.0
Survey logic flexibility
70%
7.0
Survey Reporting & Analytics (3)
80%
8.0
Data export
70%
7.0
Standard reports
90%
9.0
Custom reports
80%
8.0
Survey Integrations
N/A
N/A
Survey Automation
N/A
N/A
Survey Distribution
N/A
N/A
Survey Administration & Security (2)
55%
5.5
Access controls
60%
6.0
Compliance
50%
5.0
  • Quick and easy data collection
  • Sharing of specific info amongst team
  • Allowed us to aggregate data quickly and then use to form decisions and directions
I feel like Formstack is Google Forms on steroids. They both serve the same purpose and I have more experience using Google Forms but feel like I have more resources at my disposal with Formstack. Honestly, these are 2 only products I would use in this category, with Formstack having a slight edge.
I give it this rating because Ali feel like just about anyone can use this. Now with 7 billion people in the work I understand that’s not the case but I feel like Formstack get it pretty simple where a majority of humans could use it and navigate through. The only reason I didn’t give it a higher rating is because I think Google Forms is a little easier to use and that it’s pretty much impossible for any product to get a 10 on usability in my opinion.
I simply didn’t need to use any support so I can’t say wether it was great or poor. When reviewing this service, I saw reviews saying support was good but I myself actually didn’t have experience with using Formstack’s support services. Therefore, I keep my response neutral and in the middle.
Shreyas Mecheri | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Embedded forms for multiple use cases such as newsletter subscription, lead generation, scholarship applications, evaluations, etc. The ease of creating forms in a user-friendly interface that is also supported with a high level of security, user authentication, and data protection was important in the decision to go with Formstack. It was so easy to train new staff to use and even create options like custom dropdown lists, logic branching, checkboxes for GDPR compliance, etc. Reuse and duplication of forms was easy, as was customizing the look and feel for the embedded form depending on the host website branding. Being able to easily edit text in a form without complex tickets or lengthy wait times enabled the team to respond to user behavior such as low completion rates. We were also able to easily test the effect of A/B testing, changing up form field types, etc. by paying close attention to the analytics. While I personally did not use partial completes, that seemed like an attractive feature that stood out over the competition. We did encounter some issues with the forms not displaying correctly on mobile but that may have been an issue with the site it was embedded on. With consistent testing, we were able to bypass this. issue.
  • Simplified data collection.
  • Clean, attractive, user friendly interface.
  • Data security.
  • Templates to collect info in a form and use for evaluations. I did this through a tedious process manually but can see great use for it.
Suited for marketing teams to be able to control forms with ease, including integrations into CRMs or Marketing Automation software. Less suited for complex preference center management kind of use cases.
Survey Format & Appearance (3)
86.66666666666666%
8.7
Survey templates
90%
9.0
Themes
70%
7.0
Custom logo/branding
100%
10.0
Survey Content (2)
100%
10.0
Changes to live survey
100%
10.0
Multiple question types
100%
10.0
Survey Logic (1)
100%
10.0
Survey logic flexibility
100%
10.0
Survey Reporting & Analytics (3)
90%
9.0
Data export
100%
10.0
Standard reports
90%
9.0
Custom reports
80%
8.0
Survey Integrations
N/A
N/A
Survey Automation
N/A
N/A
Survey Distribution
N/A
N/A
Survey Administration & Security (2)
100%
10.0
Access controls
100%
10.0
Compliance
100%
10.0
  • Collected 50k+ responses annually.
  • Launched new form types including self-assessments.
  • Supported revenue initiatives.
Wufoo and Formstack are very similar - almost as if they were built by the same company or ex-employees. Except Formstack UI was better and modern at least when we selected it. While the team was happy with Wufoo and SurveyMonkey, our IT team picked Formstack based on their assessment of security and data compliance risk. I know MFA was important (and was not common at the time of selection).
It was very intuitive and also easy for new staff to pick up on.
I didn't use support much so cannot say. The one time I had an issue they were quick to respond. The help documentation is good.
Score 6 out of 10
Vetted Review
Verified User
Incentivized
We use Formstack in all 6 schools and at all levels of Administration. We use it for simple tasks like surveys and minor purchases, to complex forms like a 20-course, logic based summer program. We integrate with Google Drive, Authorize.net and a few other components. Its helped us move off of paper, reduce the need to collect cash, and automate many processes. We use it to build Help Desk tickets, and trigger workflows. We have nearly 300 forms, with approximately half of those active at any given time.
  • Conditional Logic: Formstack beats most form editors when it comes to "if, this, then let that happen"
  • Integrations: Formstack integrates with a ton of third party applications, and if Formstack doesn't directly, then its Zapier integration probably does
  • Embed: while its not the prettiest form output, it does embed nearly anywhere
  • Buggy Updates: Formstack tends to make on-the-fly updates that break features. We run into this about once a year
  • Appearance: the forms are starting to look dated compared to some of the competitors (looking at you, Typeform)
  • Dynamic Data: passing data from one field to another is not-exactly doable
  • Paid Add-Ons: the price for Formstack is already an arm and a leg; the fact that they have additional monthly paid add-ons is frustrating
  • User Limits: user accounts barely do anything outside of 'view/edit' permissions, thus the low volume allocated seems a bit greedy at $10/user/mo for more
Formstack is great at most things in bulk. It supports multiple users, lots of forms, lots of submissions, lots of addons, and lots of lots - you get the point. If you're looking to get a bunch of content off of dated systems, and into an online system/email workflow/crm, etc., Formstack will do just that.

What it won't do - it won't wow the end user with a beautiful form, though you can skin it to look native to your website.

Good for Midsize to Enterprise, doesn't need a programmer: Aside from the semi-complex Wordpress integration, Formstack is really easy to use. Secretary types without coding experience would have no problem building a form and sharing it. Technically minded folk will enjoy the complex conditional logic and the support it provides with third party addons and payment systems.

Bad for small businesses: Formstack's not economical, and with the budget-friendly competition, most small businesses are out. Formstack does a good job at complex integrations and spends a sizeable amount of effort on its paid addons rather than improving its core product, so unless you plan on spending a lot monthly and need a bunch of forms, you probably can look elsewhere (Gravity Forms, Ninja Forms, etc).
Survey Format & Appearance (3)
43.33333333333333%
4.3
Survey templates
60%
6.0
Themes
20%
2.0
Custom logo/branding
50%
5.0
Survey Content (2)
90%
9.0
Changes to live survey
100%
10.0
Multiple question types
80%
8.0
Survey Logic (1)
80%
8.0
Survey logic flexibility
80%
8.0
Survey Reporting & Analytics (3)
70%
7.0
Data export
100%
10.0
Standard reports
40%
4.0
Custom reports
70%
7.0
Survey Integrations
N/A
N/A
Survey Automation
N/A
N/A
Survey Distribution
N/A
N/A
Survey Administration & Security (2)
85%
8.5
Access controls
90%
9.0
Compliance
80%
8.0
  • Authorize.net
  • Google Drive
  • Web Help Desk
  • Zapier
Authorize.net: We use Authorize.net with hundreds of form to capture payment.
Google Drive: We send pictures to Google Drive.
Web Help Desk: We trigger email based tasks and action steps that create lots of tickets.
Zapier: Attempted to add users to Google Calendar events, but it failed miserably, deleting the event and making a new one on each submission. There is a workaround in progress.
The agents in the original group, especially the ones in cahoots with the developers, are really solid and know what they're talking about--I'm looking at you, Collin. The 'Tier 1' support agents that typically reply to the tickets are really spotty. If you have an overly technical question, i.e. bugfix, or describe a feature from a few years back that randomly disappeared, these agents typically will give you what feels like a generic reply and not know what you're talking about.
Yes
I've reported multiple bugs, and typically the developers add it to a bug-report and will keep me updated. Usually it's fixed within a month; however, the most recent bug I reported went to a new support agent that didn't understand the bug and kept trying to tell me my website had issues. I literally had to create multiple forms to A) prove it wasn't specific to my form, and B) that I could replicate the process; as well as spin up a fresh-out-of-the-box website to prove that it wasn't a code conflict she kept trying to dodge the bullet with. I ended up typing out exact steps on how to replicate the bug, including a form solely with the bug, it really should not have been that difficult.
Collin is an amazing upper-tier agent and will on occasion send your support request straight to the development team; or atleast give you an inside look at what's going on. I like him because, A) he's been there for a long time and knows what he's talking about, and B) doesn't let me feel like my tickets in a black hole.
September 21, 2017

Formstack is a Game Changer

Cassie Dull | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Formstack is used across our entire institution. Its uses vary from event registration to lead generation, data collection, applications and more. Departments who get the most use of Formstack are marketing/communications, alumni relations, fundraising, admissions, and human resources. As a preK-12 school, Formstack has saved countless hours for several employees as we have eliminated many paper forms. The convenience of being able to submit a form quickly at any time of day is also a great benefit to our users.
  • Easy drag and drop form-builder
  • Share links that allow anyone without a login to view the data in real-time
  • Customizable notification and confirmation emails
  • More visual reporting in the submissions
  • Would like an easy way to batch send pre-filled forms (name, email, etc.)
Formstack is a premier online form solution. They are always working to improve their product and make it applicable to any organization, whether it's a small business, local nonprofit, or global industry leader. The various integrations for payment processing, email marketing, documents and more can really amp up your automation, saving you time and money. They've made a product that's easy to use for both Formstack users who build the forms and users who complete the forms.
Survey Format & Appearance (3)
90%
9.0
Survey templates
80%
8.0
Themes
90%
9.0
Custom logo/branding
100%
10.0
Survey Content (2)
100%
10.0
Changes to live survey
100%
10.0
Multiple question types
100%
10.0
Survey Logic (1)
100%
10.0
Survey logic flexibility
100%
10.0
Survey Reporting & Analytics (3)
80%
8.0
Data export
90%
9.0
Standard reports
70%
7.0
Custom reports
80%
8.0
Survey Integrations
N/A
N/A
Survey Automation
N/A
N/A
Survey Distribution
N/A
N/A
Survey Administration & Security (1)
90%
9.0
Access controls
90%
9.0
  • Google Sheets
  • Paypal Pro
  • Constant Contact
With Google Sheets, we can send data automatically to a collaborative Google spreadsheet, allowing multiple users to view, sort and even edit the data. With the Constant Contact integration, we can add email addresses to one of our email lists (with permission). With Paypal Pro, we can accept credit card payments right on the form without the user even knowing that it is going through Paypal.
Formstack has awesome support! They are always quick to respond and genuinely care for their clients' success. They will work with you to find a solution or let developers know about your feature request. There are a few things on the feature request forum that I wish they would implement sooner, but I am at least grateful that they give clients a space to voice their ideas and take them into consideration.
No
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