June 20, 2018
Not Ready for Prime Time
My company implemented FoxDen in an effort to replace Skype for Business for video and audio conferencing. We use it both for one on one meetings as well as in our video conferencing room. FoxDen is implemented across our entire organization, spanning across several countries. Our remote workers (working from home) also use FoxDen. It's meant to enhance our collaboration and communication as well as allow us to see one another face-to-face for meetings even if we are not physically present.
- Easy to join meetings
- Audio is fairly reliable
- Moderately easy to host meetings
- Horrible video quality. It basically never worked, and we stopped using the video feature.
- Buggy behavior all the time. Dropped calls, loss of screen sharing, rendered unusable most of the time.
- Poor response by the vendor to issues. The answer was basically "we know it's unusable, and we're trying to figure that out. There's nothing we can do right now."
