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Freddy AI for CX

Freddy AI for CX
Formerly AnswerIQ

Overview

What is Freddy AI for CX?

Freddy AI for CX (based on technology acquired by Freshworks with AnswerIQ in February 2020) is an AI solution designed to help customer support teams reduce inbound ticket volume, streamline first contact response, and even make zero touch resolution a…

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Pricing

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Free

$0

Cloud
per month up to 100 agents, billed annually

Growth

$15

Cloud
per month billed annually per agent

Pro

$39

Cloud
per month billed annually per agent

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.freshworks.com/live-chat…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $15 per month per agent
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Product Details

What is Freddy AI for CX?

Freddy AI for CX (based on technology acquired by Freshworks with AnswerIQ in February 2020) is an AI solution designed to help customer support teams reduce inbound ticket volume, streamline first contact response, and even make zero touch resolution a reality. From front-end deflection tools to back-end agent assist solutions.

With Freddy AI for CX, the vendor says users can:

  • Help customers help themselves with "deflection" tools
  • Drive engagement before a ticket is ever submitted with chatbot
  • Triage & route within minutes
  • Reduce costs by automating responses
  • Boost agent productivity with built-in high-performing macros and knowledge content
  • Get a holistic view of an organizational efficiency with dashboarding that works alongside the suite of solutions
  • CXM integration with Salesforce and Zendesk

Freddy AI for CX Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo
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Comparisons

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Reviews

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