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What is FreePBX?

The FreePBX EcoSystem has developed over the past decade to become a widely deployed Open Source PBX platform in use across the world today. Sangoma now offers and supports the FreePBX appliance, a purpose-built, performant PBX solution designed and tested…

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TrustRadius Insights

One of the key use cases of this product is its ability to allow users to make calls using office phone lines while they are out of the …
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What is FreePBX?

The FreePBX EcoSystem has developed over the past decade to become a widely deployed Open Source PBX platform in use across the world today. Sangoma now offers and supports the FreePBX appliance, a purpose-built, performant PBX solution designed and tested for optimal performance, and the only…

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Product Demos

Demo FreePBX on GCP


FreePBX Demo


FreePBX UCP Faxing Demo


Vitelity's Hosted PBX Webinar Demo Series Part 1 - FreePBX with Tony Lewis Part 1


Demo Módulo TLS FreePBX


Webinar: QGD-3014-16PT Live Demo, Feat. pfSense, FreePBX, SD-WAN and Surveillance

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Product Details

What is FreePBX?

FreePBX Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo
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Reviews and Ratings


Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

One of the key use cases of this product is its ability to allow users to make calls using office phone lines while they are out of the office. This eliminates the need to block phone numbers on personal cell phones and ensures that work-related calls are made through official channels. Users have found this feature particularly useful as it helps them maintain a professional image and separate their personal and work communication. Another important use case is the product's capability to provide access to voicemail while users are out of the office. It even offers the option to have voicemail transcribed and sent via email, making it easier for users to keep track of important messages while they are away. This has been highly appreciated by users who often travel or work remotely, as it allows them to stay connected and respond promptly to urgent matters. Additionally, this product enables low-cost VOIP for home and home office use, which can be easily integrated into home automation systems. This not only reduces telephone service costs but also eliminates the need to use personal cell phones for work-related calls. Users have found this feature beneficial as it helps them maintain a dedicated work line without incurring additional expenses. Moreover, the product offers an easy-to-use self-hosted VOIP solution with the ability to delve into Asterix for advanced users or specific needs. It simplifies the management of VoIP systems, including registering phones, adjusting call flows, and handling complex details through a user-friendly GUI. This has been praised by users who appreciate the flexibility and control it provides over their VoIP setup. Furthermore, this product facilitates the advancement of newly implemented processes and procedures by improving communication between agencies internally and externally. It has led to increased overall communication efficiency, enabling smoother collaboration and faster decision-making. The transferability of after-hours phones in case of emergencies is another valuable use case provided by this product. It allows businesses to seamlessly transfer after-hours responsibilities to anyone, ensuring that critical calls are answered promptly. This feature has proved advantageous to both employees and the business by providing peace of mind during emergency situations. Moreover, remote employees or those in offsite meetings can check voicemails directly from their work phones, keeping them connected and informed even when they are away from their desk. Users find this functionality convenient as it allows them to stay updated on important messages without the need for additional devices or complex setups. Furthermore, this product offers the ability to track the number of calls made, enabling users to monitor their calling activity. This feature is particularly useful for businesses that need to track and analyze call volume for reporting purposes or to assess productivity and efficiency. Additionally, this product offers a multi-user phone system with simple administration, making it easy for businesses to manage their phone system across multiple users. The user-friendly interface allows administrators to handle tasks such as assigning extensions, managing inbound and outbound calling, setting up call queues, and even integrating marketing forms. This has been highly appreciated by users who value the simplicity and control it provides in managing their company's phone system. Another important use case of this product is its ability to act as a stable and cost-effective replacement for traditional landline phone systems. Users have found it to be reliable and affordable, resulting in significant cost savings compared to traditional phone lines. With this product, businesses can enjoy the benefits of modern VoIP technology without the high costs associated with traditional telephone service providers. Furthermore, this product seamlessly integrates with other systems such as IBM's Watson for voice mail transcripts and speaker systems for timed and emergency announcements. This integration enhances the functionality of the product, allowing users to leverage advanced features like voicemail transcription powered by AI technology and automated announcements during specific events or emergencies. In conclusion, this product caters to a wide range of use cases that address various communication-related challenges faced by businesses. From enabling seamless communication while out of the office to reducing costs and simplifying phone system management, this product offers a comprehensive solution for businesses seeking an efficient and flexible communications platform. Its integration capabilities further enhance its functionality, making it a valuable tool for businesses looking to enhance their communication infrastructure.

Cost-effective Solution: Many users have found FreePBX to be a cost-effective solution compared to other providers. They appreciate the affordability of this platform, making it an attractive option for businesses on a budget.

Convenient Voicemail Delivery: The convenience of receiving voicemails on both their phone and email has been highly praised by users. This feature allows them to easily access their messages in multiple formats, ensuring they never miss an important communication.

Beginner-Friendly with Flexibility: FreePBX has been described as a great option for beginners in Asterix who need a self-hosted PBX with flexibility. Users appreciate the user-friendly interface and the ability to customize and configure the system according to their specific needs.

Overwhelming and cluttered interface: Several users have found the interface of the system overwhelming and cluttered compared to other systems. They mentioned that it can be difficult to find options and menus during the setup process, making it confusing for those unfamiliar with VoIP terminology. Some employees, particularly part-time and temporary workers, also felt that the interface was too complicated. Difficulty in setting up voicemail: A number of users have expressed difficulty in setting their voicemail message and figuring out how to do it. This has caused frustration for some who would like to receive voicemails through both their phone and email but are forced to choose one or the other. Complexity of back-end functionality: Some users have commented on the complex nature of the back-end functionality. While there is good documentation available, they still found it challenging to navigate through customization options and locate common settings. Additionally, installing the right modules for more advanced setups like line routing proved complicated for some users.


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Score 8 out of 10
Vetted Review
Verified User
We looked at FreePBX to replace our aging Cisco Voice Gateway. We installed it on VMware originally and eventually migrated it to Hyper-V without much issue. We were able to partner it with IBM's Watson for voice mail transcripts and create options for softphones on mobile and desktop. We also integrated it with our speaker system to create timed and emergency announcements throughout the campus.
  • Standard telephony.
  • VM to email.
  • Firewall
  • Expandable extensions.
  • Phone integration/firmware can be clunky and has a learning curve.
  • Relies on crowd sourcing information as expected for open-source.
  • Requires some moderate expertise for setup.
FreepBX is a great product if you are able and willing to manage your own PBX system. It requires some know-how to set up but once running, it works very well. There is a large community that helps answer questions, but it isn't "plug and play" so you will need to be able to research and troubleshoot your own issues (or pay for support).
  • Basic telephony.
  • Open Source.
  • VM to email.
  • Directory and menu options.
  • Drastically reduced our direct telephony cost as we don't need to have the hardware and support.
  • Very functional and added new functionality that we did not have previously.
  • Cisco Unified Communications Manager (Call Manager)
FreePBX is as functional and easier to set up and manage, at least compared to the version of UCM we were on. The menus are more intuitive and you do not need to have Cisco command-line memorized to make things work. Plus, there is no cost overhead with an open-source software.
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