FreshBooks

FreshBooks

About TrustRadius Scoring
Score 8.4 out of 100
FreshBooks

Overview

Recent Reviews

Reviewer Sentiment

N/A
Positive ()
N/A
Negative ()
Learn how we calculate reviewer sentiment

Awards

TrustRadius Award Top Rated 2019
TrustRadius Award Top Rated 2018

Popular Features

View all 20 features

Dashboards (49)

8.4
84%

Accounts receivable (48)

8.4
84%

Standard reports (48)

7.5
75%

Expense management (44)

7.2
72%

Reviewer Pros & Cons

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Video Reviews

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Pricing

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Lite

$4.50

Cloud
per month

Plus

$7.50

Cloud
per month

Premium

$15

Cloud
per month

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttp://www.freshbooks.com/?ref=11573&ut…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

Features Scorecard

Customization

6.4
64%

Security

8.7
87%

Reporting & Analytics

6.9
69%

General Ledger and Configurable Accounting

7.6
76%

Order Management

8.2
82%

Product Details

What is FreshBooks?

FreshBooks is an accounting service for small businesses. The solution enables users to send and manage invoices, track billable time and collect online payments. The vendor’s value proposition this that their solution provides a straightforward service that simplifies the billing process.

FreshBooks Features

General Ledger and Configurable Accounting Features

  • Supported: Accounts payable
  • Supported: Accounts receivable
  • Supported: Expense management
  • Supported: Time tracking
  • Supported: Regulations compliance

Order Management Features

  • Supported: Pricing
  • Supported: Order entry
  • Supported: Credit card processing

Reporting & Analytics Features

  • Supported: Dashboards
  • Supported: Standard reports

Customization Features

  • Supported: API for custom integration
  • Supported: Plug-ins

Security Features

  • Supported: Role-based user permissions

FreshBooks Screenshots

DashboardInvoice OverviewBeautiful, Customizable InvoicesInvoice seamlessly across devicesExpensesTime TrackingTime TrackingTime TrackingTime TrackingApp IntegrationsRecurring BillingPaymentsReportsProjects

FreshBooks Videos

Accounting, for the Non-Accountant.
Say Hello to FreshBooks Cloud Accounting

FreshBooks Integrations

FreshBooks Competitors

FreshBooks Customer Size Distribution

Consumers0%
Small Businesses (1-50 employees)95%
Mid-Size Companies (51-500 employees)5%
Enterprises (more than 500 employees)0%

FreshBooks Technical Details

Deployment TypesOn-premise, SaaS
Operating SystemsWindows, Mac
Mobile ApplicationApple iOS, Android
Supported LanguagesEnglish

Comparisons

View all alternatives

Frequently Asked Questions

What is FreshBooks's best feature?

Reviewers rate Self-service portal highest, with a score of 9.1.

Who uses FreshBooks?

The most common users of FreshBooks are from Small Businesses (1-50 employees) and the Marketing & Advertising industry.

Reviews

(1-25 of 66)
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Armand Ruci | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
This application is very useful and it is something that has helped me tremendously in my part-time company as a book publisher. I wish that they could improve their invoicing because they have gotten away from this part but there is room for improvement. I also want the app to be more user-friendly as well.
Score 7 out of 10
Vetted Review
Verified User
Review Source
For medium-sized companies it is a pleasant option to use in US Operations. The elaboration of Mexican invoices is not yet perfected, also the "Contabilidad Electronica" is not carried out in accordance with the requirements of the Mexican tax authority. The integration to reconcile banks automatically including CFDI is not natively included yet.
Score 9 out of 10
Vetted Review
Verified User
Review Source
It is the ideal package for a small businesses to get started and to manage the accounting, Billing’s and client revenue.

It automatically generates the books and allows for an accountant to be invited which in turn ensures triple bookkeeping which has allowed me to focus more on growing the business and less on the books.
Tim Vahsholtz | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Review Source
For small businesses, this is a really great invoicing program. We used PayPal to manually send invoices before, and FreshBooks helped to automate a significant portion of the process. Plus, the interface with Fundbox is quite helpful. Once you send an invoice, it shows up in Fundbox, and you can borrow against that invoice. This helps with positive cash flow.
Score 8 out of 10
Vetted Review
Verified User
Review Source
As we implemented FreshBooks for few customers. I strongly recommend for all small to medium customers--it is easy to implement, has cloud support, onboard process is easy, and has great API support. I had a good experience with the support team. They are available 24/7 via email and are quick at responding.

Mike Calabro | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
There might be a few better options for someone like me who is running a photography business. I have been using Freshbooks for a long time and my fear of having to learn a new system has kept me from trying the other options out there. It excels in sending and organizing invoices but I am not sure if it is the best. My accountant often has issues using the exported data as compared to one of the well-known apps. Freshbooks adds new features a few times a year, but most of the features seem more like a bandaid than an actually useful feature. If you need to keep track of your invoices and make them easy to create than Freshbooks is what you want.
Lou Gallo | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
For a small business where you want to add to link your business bank account, track expenses, log hours on projects and invoice customers without any hassle, this is the platform to use. Easy to set up, customize and you can send invoices via email and get paid electronically. If they send you checks you can send them into your bank, log the checks and close out invoices. I also love sharing a link with my accountant so they can log in and get whatever reports are needed. Mobile apps are great for tracking time and checking on payments. You cannot beat the simplicity. If you use other tools like Gusto, the integration is great and I get reports of those costs to run the business right inside Freshbooks.
Gary Shouldis | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
If you are a freelancer, small agency or business owner and need a no-fuss invoicing option then FreshBooks is the perfect tool for you. It's really easy to get started even without tutorials and the interface is just intuitive. If you are a bigger team or need something with accounting features, you may want to look elsewhere. FreshBooks does integrate with 3rd party software, including accounting software, so you could still make it work.
Dana Darla | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User
Review Source
My client started with FreshBooks on a previous version and since the upgrade it’s been more difficult to navigate and get reporting out of FreshBooks even over previous version. If I had my choice FreshBooks would be one of the last accounting systems to use. Right now we are using a different software for accounts payable, payroll and bank reconciliations.
Laura Cain | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
If customer service is your number one factor, FreshBooks is definitely the choice to go with. However, if you're trying to do complex things within one client's account, the interface isn't necessarily set up to make this as easy as possible. If you have recurring invoices (i.e. a client is always billed at the same time either weekly, monthly, yearly, etc.) this is extremely easy to set up.
Ryan Freeman | TrustRadius Reviewer
Score 3 out of 10
Vetted Review
Verified User
Review Source
Billing/invoicing is a pretty critical function for any business. When your provider aims to pull the rug out from under you and force you into a more expensive credit card processing system (that doesn't integrate with the rest of your business!), that's a significantly problematic issue. I can't recommend a company that has a track record of doing this to their clients.
FreshBooks might be ok for a new/small company that has minimal billing activity and doesn't want to bother with getting their own merchant services account. For anyone with even moderate volume, though, the processing fees are too high.
Score 10 out of 10
Vetted Review
Verified User
Review Source
If you're tired of manually keeping up with which clients have paid and not paid, FreshBooks is for you.

FreshBooks is a no brainer for those who want to combine client billing, client management, expense tracking, and reporting into one service/app.

If you're tired of paid services that don't respond to your phone calls or emails, FreshBooks will be a breath of fresh air.
Yemsi Pino | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
FreshBooks is suitable for all business in a global scale, I can make geographical data work for customers in other countries, and this system allows me to have only one database to give support and send work and invoices with the same language. The software is well suited in every scenario I've been working with. If we have some changes to the hourly rate to daily rate in consecutive invoices it's very difficult to present an invoice, so it's less appropriate, but not impossible.
Amara Omoregie | TrustRadius Reviewer
Score 4 out of 10
Vetted Review
Verified User
Review Source
I really like it, but now that the new FreshBooks doesn't accept PayPal payments, I'm not a huge fan and will look for other solutions. The majority of my clients pay me via PayPal so this is a problem. Not a huge fan of PayPal not being an option. Also, accounting with FreshBooks isn't the best. QuickBooks is much better.
Asia Matos | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
FreshBooks is perfect for the solopreneur, freelancer, consultant, and small agency. I recommend it for pretty much everyone who fits this category since it makes it so easy to invoice and keep track of payments from clients.

If you track time, it's also incredibly useful. I don't track time myself, but if you do, there's an entire suite of features dedicated to time tracking that proves to be quite useful!
Kristina Kadykeeva | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
If you need to use Paypal to acknowledge installments, then the new form of Freshbooks won't suit you. If not, though, I very, truly exceedingly suggest Freshbooks for anybody requiring a cloud based invoicing, venture time following, and overseeing cost framework. Consultants, small administration organizations working on the web, and offices all will profit extraordinarily. The iPhone application is easy to use to oversee costs and can do most everything you can do on the web application, and is fast and intuitive.
Joshua Burcham | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
FreshBooks is great for small businesses that need an easy, simple solution to track time and invoice clients. If you work with simple project rates and hourly rates that don't get too complicated it should work great. For businesses that need complex financial reporting, you'll either have to use an additional solution that integrates with FreshBooks or look for a different solution altogether.