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Our main use for FreshBooks is invoicing and estimates, linking with our credit union is very spotty so not reliable enough to do any …
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What is FreshBooks?
FreshBooks is an accounting service for small businesses. The solution enables users to send and manage invoices, track billable time and collect online payments. The vendor’s value proposition this that their solution provides a straightforward service that simplifies the billing…
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Popular Features
- Dashboards (52)4.949%
- Standard reports (50)4.242%
- Expense management (46)4.040%
- Accounts receivable (50)3.434%
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Pricing
Lite
$15
Cloud
per month
Plus
$30
Cloud
per month
Premium
$55
Cloud
per month
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- Free Trial
- Free/Freemium Version
- Premium Consulting / Integration Services
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What is FreshBooks?
FreshBooks is an accounting service for small businesses. The solution enables users to send and manage invoices, track billable time and collect online payments. The vendor’s value proposition this that their solution provides a straightforward service that simplifies the billing process.
FreshBooks Features
General Ledger and Configurable Accounting Features
- Supported: Accounts payable
- Supported: Accounts receivable
- Supported: Expense management
- Supported: Time tracking
- Supported: Regulations compliance
Order Management Features
- Supported: Pricing
- Supported: Order entry
- Supported: Credit card processing
Reporting & Analytics Features
- Supported: Dashboards
- Supported: Standard reports
Customization Features
- Supported: API for custom integration
- Supported: Plug-ins
Security Features
- Supported: Role-based user permissions
FreshBooks Screenshots
FreshBooks Videos
Accounting, for the Non-Accountant.
Say Hello to FreshBooks Cloud Accounting
FreshBooks Integrations
- Shopify
- Gusto
- RightSignature, on Sharefile
- Mailchimp
- Google App Engine
- Zendesk Suite
- Basecamp
- Wufoo
- Freshservice
- Skyvia
- Stripe
- Agile CRM
- Authorize.net
- Fundbox
- Acuity Scheduling
- a Squarespace company
- PayPal
- Hours
FreshBooks Competitors
FreshBooks Technical Details
| Deployment Types | On-premise, Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Windows, Mac |
| Mobile Application | Apple iOS, Android |
| Supported Languages | English |
Frequently Asked Questions
Reviewers rate Self-service portal highest, with a score of 9.1.
The most common users of FreshBooks are from Small Businesses (1-50 employees).
FreshBooks Customer Size Distribution
| Consumers | 0% |
|---|---|
| Small Businesses (1-50 employees) | 95% |
| Mid-Size Companies (51-500 employees) | 5% |
| Enterprises (more than 500 employees) | 0% |
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Reviews and Ratings
(201)Attribute Ratings
Reviews
(1-25 of 68)Companies can't remove reviews or game the system. Here's why
November 02, 2023
Know what you are buying first
Score 2 out of 10
Vetted Review
Verified User
Our main use for FreshBooks is invoicing and estimates, linking with our credit union is very spotty so not reliable enough to do any actual accounting. We do still use for keeping track of total sales, and categorized sales. We do also utilize their online payment processing and payment logging features.
Score 1 out of 10
Vetted Review
Verified User
We tried using FreshBooks for our Short Term vacation rental business. However, it was too expensive for what we were using it for. We tried to cancel online but they want you to send an email. I have emailed three times and I cannot get a response to cancel my account. I just got charged for another month. Very frustrating that they make it impossible to cancel.
Score 1 out of 10
Vetted Review
Verified User
I use FreshBooks for my customer invoicing, expense and bank account reconciliation and enjoy sharing direct access to my account with my tax advisor. There were hiccups in setup as the connection to my credit cards and bank occasionally suffered from a broken link since the company used a third party to facilitate the integrations which made things worse for a while. I stuck around since customer service was trying to help me. The last couple of months have seen the credit card integrations finally working much better in pulling in expenses. Unfortunately, FreshBooks partnered up with WePay at some point and it became extremely difficult to receive payments for any of my larger invoices (above $5k) and I couldn't get clarity on why the payments were being canceled and sent back to my clients. WePay was exceptionally unhelpful, and FreshBooks customer support was not particularly helpful in this case. At this point I'm forced to look for an alternative to FreshBooks - essentially anyone not using WePay.
December 09, 2021
FreshBooks is the app for you
I use this for simple accounting tasks related to my publishing company and it is an awesome app. I use it to manage accounts receivable and payable, inventory, and payroll and it does all those without flaw. As a sole proprietor, I have found this app to be tremendously useful in the small business that I run after my day job as a teacher, and I would highly recommend it to anyone that needs to do simple accounting tasks.
Some of our clients use this platform as their base system in the US, the implementation was attempted with their subsidiaries in Mexico in order to manage a single program for their entire operation.
Some integration tests were carried out, however, it was not completely compatible with all the needs of the Mexican authorities.
May 03, 2021
All in one Accountancy for small businesses
It is used across the entire org for the following
- project management of clients
- Invoicing
- Time management
- Book keeping
It allow for a comprehensive picture on the health of a client, the revenue streams and the time we are billing to clients. This has made it easy for resource management as well.
April 29, 2021
A great invoicing tool for the small business!
I use FreshBooks for all my billing. Being a small business, it helps to have automated invoicing and reminders for some of our clients. FreshBooks also provides auto payments if our clients prefer.
One main reason I went with FreshBooks is the fact that it links up with Fundbox. Our clients are good about paying (usually), but not knowing exactly when checks arrive can be strenuous on small business. By linking up w/Fundbox, we can use that service to keep cash flow going in case of a tardy payment.
One main reason I went with FreshBooks is the fact that it links up with Fundbox. Our clients are good about paying (usually), but not knowing exactly when checks arrive can be strenuous on small business. By linking up w/Fundbox, we can use that service to keep cash flow going in case of a tardy payment.
December 26, 2020
FreshBooks is Good Accounting Software
We implemented FreshBooks for a couple of marketing and manufacturing customers--most of our customers were using different accounting softwares for finance and invoice management across all their departments They reported issues like not able to track invoices properly, lack of cloud compatibility, etc. After FreshBooks implementation/migration, customers are able to better track invoices and they see 20-30% increased productivity and around 20% cost savings.
January 15, 2020
Good accounting software
We use FreshBooks as our accounting system for invoice creation, tracking, and payment. FreshBooks centralizes all invoicing aspects into one platform.
November 26, 2019
Don't get fresh with clients - get Freshbooks!
I use Freshbooks for my invoicing, estimates and lite accounting work. I am a freelance photographer and have recommended Freshbooks to any of my colleagues. It is easy to use and for myself as well as my clients. It does a good job of showing when clients are late to pay, which is often in the freelance world.
October 21, 2019
Automated accounting is the key to small business
It is currently being used to manage and track expenses, log hours and invoice companies for our family small business. I have also written a few automations using their API to allow easy entry of payments and tracking what is owed. In addition to these business actions, Freshbooks is linked through their partner network into our payroll system so that the expenses of payroll and costs associated with running the business can be easily computed for tax time.
October 10, 2019
Freshbooks Makes Invoicing an Enjoyable Experience
Freshbooks has been our main invoicing software for the past 6 years. We use it for invoicing one-time projects as well as monthly recurring clients. We chose Freshbooks because it was offered an easy way to invoice clients and was one of the few invoicing platforms that offered recurring payments. The user interface is fantastic and makes it easy to use by multiple people on our team.
October 09, 2019
FreshBooks needs A LOT of improvement
My company is performing all accounting functions for different companies. One of our clients uses FreshBooks as main accounting software to keep track of billing and expenses.
May 17, 2019
FreshBooks - Best Accounting Solutions at Hand
Score 10 out of 10
Vetted Review
Verified User
Our company is currently using Freshbooks to manage its finances in an easy and secure manner. This software is currently being used in the Finance department. Its adoption has made the process of sending professional invoices, organizing expenses and tracking billable time easier than before.
April 23, 2019
Great Customer Service and Ease of Use
FreshBooks is used primarily by our CEO and by me to manage our day to day invoicing and expenses. With around 80-100 clients at any given time, it helps us both manage and streamline our invoicing, and helps us gauge month to month outgoing and incoming costs.
February 13, 2019
FreshBooks -- You Used To Be Great!
Due to currency limitations within FreshBooks, we run two accounts. One bills our Canadian customers in CAD, and the other bills USA and International clients in USD.
FreshBooks is our primary invoicing system. As a SaaS and consulting company the majority of our billing is based on recurring contracts, so we looked to FreshBooks as a replacement for manual processing of credit cards. FreshBooks automatically generates invoices according to the client's billing profile, and securely stores the card on file. The late fee/interest system is rudimentary, but does a solid job for what we need.
Invoices, payment notifications, and invoice reminders are emailed automatically.
The Time Tracking feature allows us to log time to projects and have that automatically added to invoices when they recur.
For the first several years we were very happy with FreshBooks, especially as their customer service team was really efficient and friendly. Unfortunately, that's changed a lot over the past few years as FreshBooks has tried to evolve from an invoicing tool into a full accounting system. They have increased prices, limited options, and service has degraded. We're now one competitive feature away from canceling both accounts.
FreshBooks is our primary invoicing system. As a SaaS and consulting company the majority of our billing is based on recurring contracts, so we looked to FreshBooks as a replacement for manual processing of credit cards. FreshBooks automatically generates invoices according to the client's billing profile, and securely stores the card on file. The late fee/interest system is rudimentary, but does a solid job for what we need.
Invoices, payment notifications, and invoice reminders are emailed automatically.
The Time Tracking feature allows us to log time to projects and have that automatically added to invoices when they recur.
For the first several years we were very happy with FreshBooks, especially as their customer service team was really efficient and friendly. Unfortunately, that's changed a lot over the past few years as FreshBooks has tried to evolve from an invoicing tool into a full accounting system. They have increased prices, limited options, and service has degraded. We're now one competitive feature away from canceling both accounts.
December 12, 2018
We love FreshBooks for fast, easy invoicing
FreshBooks handles all of our invoicing needs. It makes invoice creation quick and easy and allows clients to pay online.
FreshBooks allows us to put client billing and business finances on auto-pilot. Our clients pay us via different methods: card, check, PayPal, and FreshBooks supports it all. In addition to client billing, business expenses are easily managed, many of them being auto tracked. FreshBooks makes it super easy to generate tax related reports as well.
November 12, 2018
A fresh review of Freshbooks!
Score 8 out of 10
Vetted Review
Verified User
We have been using Freshbooks for invoicing our customers since last three years. It is pretty seamless with capabilities to send estimates to our customers. Creating a duplicate invoice from an invoice is a nice feature for recurring invoices. It also allows users to set automatic reminders for overdue invoices. Since there is no notification if and when the reminders are sent, we prefer sending manual reminders over automatic reminders. It allows the clients/customers to pay the invoices via the credit card and in return, it charges a fee for each transaction.
One limitation is that it does not allow multiple accounts for one client so in case we have to send multiple invoices to different cost units within the same client, we have to create separate clients.
But overall, it is simple and easy software to handle.
They do not have chat support rather a call-in support or email support which is great and very responsive.
One limitation is that it does not allow multiple accounts for one client so in case we have to send multiple invoices to different cost units within the same client, we have to create separate clients.
But overall, it is simple and easy software to handle.
They do not have chat support rather a call-in support or email support which is great and very responsive.
November 05, 2018
Opportunity for small business to grow at a global scale
FreshBooks is being used for us as technical department of our organization, in order to get related with the administrative department of our organization, where the match of an hour of work and invoice relations are made. The whole process began with a really very comprehensive diagram of our business, geographical data and business support, where all the cost in the administrative and office area are involved in our hourly rate in every project we do. It is being used in the whole organization because we use the software in order to know our hourly rate, but also our business daily costs, so all the departments in our business are tied in with the software, because we have the same goal, going forward.
We use it to invoice our clients, collect payments, and get accounts receivable reports. Billing is super simple, and our clients really like how easy it is to pay us, which is why we won't switch our billing to QuickBooks Online. Our whole organization uses this software currently and has for a while now.
October 29, 2018
A beautiful, stunning way to invoice your clients
FreshBooks is how I invoice all of my clients for DemandMaven. DemandMaven is a small consulting firm that caters to early-stage startups and SaaS companies. The main business problem it addresses is very simple: provide beautiful, user-friendly invoices to my clients and allow them to easily pay for the services I provide them! Typical invoicing software can be extremely clunky and archaic-looking. I wanted something beautiful that would represent my brand in a way I could be proud of.
October 22, 2018
FreshBooks is absolutely the way to go
Our entire organization, although small (5 people) uses FreshBooks for our estimates, invoicing, time tracking and payment processing. FreshBooks has been an integral part of our company for the past 5 years - when QuickBooks didn't want to accept our new business to use it's platform we began looking into other options. Ever since that moment we have been a fan and used FreshBooks every day since.
October 19, 2018
FreshBooks is your Fresh, Simple Solution to your online needs.
We use FreshBooks across the whole organization. It quickly solves both invoicing and expense tracking very well.
October 01, 2018
FreshBooks was a snappy and simple change
I used to receive and give invoices using Excel and Word. It required a lot of time for me to do this. I wound up procrastinating a couple of times in getting invoices out, which led me to get paid more slowly. Utilizing FreshBooks has facilitated this process for me, so I am ready to make and send invoices significantly faster. Likewise, the invoices I send now are extremely professional looking, and being able to track my customer's progress on the invoices spares me from doing as much follow up with them to get paid.