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Freshcaller
6 Ratings
Score 8.0 out of 101
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Freshcaller Reviews

Freshcaller
6 Ratings
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Score 8.0 out of 101

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    Freshcaller Scorecard Summary

    About Freshcaller

    Freshcaller is a call center software for startups and small teams. Freshcaller lets businesses / teams set-up and run a powerful call center without spending a lot of time and money. It is suited for phone teams of size 1- 30.
    You can create custom greeting texts based on specific call scenarios. The nested Interactive Voice Response (IVR) system allows you to provide a detailed set of options to your callers. The call queues in lets you make smart escalations based on your agent availability as well as business hour setting. Businesses can choose to record all their phone conversations. Call Monitoring & Barging allows supervisors to listen and speak to customers real-time. Your team will always engage in contextual conversations with your callers.

    Categories:  Call Tracking,  IP PBX,  VoIP

    Freshcaller Features

    Cloud PBX Features
    Has featureHosted PBX
    Has featureMulti-level Interactive Voice Response (IVR)
    Does not have featureUser templates
    Has featureCall reports
    Has featureDirectory of employee names
    Call Management Features
    Has featureAnswering rules
    Has featureCall recording
    Has featureCall park
    Has featureCall screening
    Has featureMessage alerts
    VoIP system collaboration Features
    Does not have featureVideo conferencing
    Has featureAudio conferencing
    Does not have featureVideo screen sharing
    Does not have featureInstant messaging
    Mobile apps Features
    Does not have featureMobile app for iOS
    Does not have featureMobile app for Android
    Additional Features
    Has featureCustom greeting message
    Has featureVoicemail
    Has featureCall routing
    Has featureCall Barging
    Has featureNumber porting
    Has featureAnswer on mobile
    Has featureSmart Escalation
    Has featureCall Metrics
    Has featureCall conferencing
    Has featureInbound caller ID
    Has featureAfter Call Work

    Freshcaller Competitors

    Pricing

    Has featureFree Trial Available?Yes
    Has featureFree or Freemium Version Available?Yes
    Does not have featurePremium Consulting/Integration Services Available?No
    Entry-level set up fee?Optional

    Sprout - $0 (UNLIMITED AGENTS + pay per min) Blossom - $19 (per agent/month paid yearly + pay per min) - $25 (per agent/month paid monthly + pay per min) Garden - $40 (per agent/month paid yearly + pay per min) - $49 (per agent/month paid monthly + pay per min)

    Freshcaller Support Options

     Free VersionPaid Version
    Phone
    Email
    Forum/Community
    FAQ/Knowledgebase
    Social Media
    Video Tutorials / Webinar

    Freshcaller Technical Details

    Operating Systems: Unspecified
    Mobile Application:No
    Supported Countries:United States, United Kingdom, Australia, Canada
    Supported Languages: English