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Freshchat

Freshchat

Overview

What is Freshchat?

Freshchat is an AI-powered customer messaging software used by businesses of all sizes to offer digital-first customer service across various channels like WhatsApp, Apple Business Chat, Facebook Messenger, website, mobile app, and others.With the world moving towards contactless service, customers…

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Recent Reviews

the hulk app

10 out of 10
January 04, 2022
Prior to Freshdesk Messaging, Fantastic Services used a custom-built live chat platform. However, the sales and customer service teams …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

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Pricing

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Growth

$15

Cloud
Per Agent per month , billed annually

Pro

$39

Cloud
Per Agent per month , billed annually

Enterprise

$69.00

Cloud
Per Agent per month , billed annually

Entry-level set up fee?

  • $15 per Agent
    Optional
For the latest information on pricing, visithttps://www.freshworks.com/live-chat…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
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Product Details

What is Freshchat?

Freshchat is an AI-powered customer messaging software used by businesses of all sizes to offer digital-first customer service across various channels like WhatsApp, Apple Business Chat, Facebook Messenger, website, mobile app, and others.


With the world moving towards contactless service, customers expect on-demand, personalised support on familiar channels that are easily accessible.


This is where businesses can use Freshchat's messaging platform to service their customers on various digital channels using a blend of automation and human assistance.


Freshchat offers:

  • Unified inbox experience to manage conversations across digital channels

  • AI chatbots that focus on intent and engagement

  • Proactive messaging using hyper-targeted rich media campaigns

  • Intelligent load balancing and auto-routing capabilities

  • Integrations via a rapidly growing app marketplace and custom APIs

  • Resilient architecture built on AWS and certified with industry compliances


Languages supported:


Catalan, Czech, Danish, German, English, Estonian, Finnish, French, Hungarian, Indonesian, Italian, Japanese, Central Khmer, Korean, Malay, Dutch, Norwegian, Polish, Portuguese, Romanian, Russian, Slovak, Slovenian, Spanish, Swedish, Thai, Turkish, Ukrainian, Vietnamese, Chinese (Simplified)

Freshchat Screenshots

Screenshot of Team InboxScreenshot of MarketplaceScreenshot of Chatbots

Freshchat Video

What is Freshchat?

Freshchat Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationMobile Web
Supported CountriesAll
Supported LanguagesCatalan, Chinese (Simplified), Chinese (Traditional), Czech, Danish, Dutch, German, English, Estonian, Finnish, French, Hungarian, Indonesian, Italian, Korean, Latvian, Norwegian, Polish, Portuguese (BR), Portuguese/Portugal, Romanian, Russian, Slovak, Slovenian, Spanish (Latin America), Spanish, Swedish, Thai, Turkish, Vietnamese
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Comparisons

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Reviews and Ratings

(77)

Attribute Ratings

Reviews

(1-2 of 2)
Companies can't remove reviews or game the system. Here's why
Score 9 out of 10
Vetted Review
Verified User
Dealing with delivery drivers to solve their problems
  • Talk to delivery drivers to solve order issues
  • Know the status of the delivery driver
  • You can add information about the sender
The delivery driver’s bag may not be enough for the request, so he starts using the program to contact me to add another driver
  • Enable access to users by search
  • It provides assistance in completing the work
  • It helps in maintaining the proper completion of work by communicating to find out the problems and trying to solve them and making sure that this is completed
I haven't used any products like Freshdesk Messaging
1000
dispatch
customer care

2
Show new users data
  • Delivery drivers support
  • Indirect customer support assistance
  • Solve orders problems
  • Indirect seller support
  • Determine the order number
  • Close the chat depending on the reason
  • Seller support to save the order
The problems we encounter when using are solved, but it takes a lot of time
Not Sure
  • Product Usability
Compatibility of the product with the needs
I am not sure about this
  • Implemented in-house
Yes
Vocational training Usage tests Regulated use Review and rate for use
  • Failure to receive messages or delay in arriving
  • No sound for notifications
I hope to show new users data because this can save a lot of time
I think this is the right assessment in my opinion
no It is not in my power
Yes
It was resolved to my satisfaction but not in time That took a lot of time
I am not sure of the answer to this question
I think this is the best evaluation in my opinion
  • Candles
  • chat closer
Yes, but I don't use it
January 02, 2022

fast practical modern

Score 10 out of 10
Vetted Review
Verified User
The organization in which I work uses the Freshdesk to communicate between us and customers through chat and this helps us to speed up communication and solve problems without the need for calls and this causes comfort to both parties to us and to the customer and it is important for me because the work is based on it in the first place.
  • Ease of communication between customer service and the customer.
  • Quick to solve problems.
  • Talk to more than one customer at a time.
  • Put a picture of the customer.
  • Send the video via Freshdesk.
  • Send the location via Freshdesk.
According to the scenarios that occur with me and with my colleagues in our organization through the Freshdesk it works to solve customer problems through chat without the need to contact the customer and this helps us in speeding up the procedures and serving many customers at the same time.
  • The speed of work and the speed of solving problems for customers.
  • Keeping the chat between customer service and the customer, which helps us to know the way the customer thinks.
  • Customer evaluation of customer service.
  • From the positive effect of working on it, it helps employees to speed up their thinking and writing.
  • One of the positive effects of our clients is that their problems are solved easily and quickly.
  • Each employee knows how many of his chats have been resolved.
  • There is no negative effect in general.
customers service
Easily the Freshdesk can be used by anyone
  • customers service
  • Communication with clients
  • Register a certain number of clients
  • Submitting a complaint to another department
  • Communicate with many clients
  • Teaching many employees the speed of writing and problem solving
Because all my work is based on fresh disk
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