Freshchat

Formerly Freshdesk Messaging

Ticket deflection

Page specific solutions

Support team can deal with multiple chats

Assignment rules

Smartplug

Skilled based routing

Live dashboard

Automation

Webhook

Integration with FreshDesk

Integration with the Knowledge Base

Its also easy for our customers to use

Customizable Chatbox

Bot flow that automates things for us

Uploading our FAQs to the Chatbox for quick access for users

Enable access to users by search

our customer contact us through it

we can create ticket to the responsible team

we see alot of details to the customers and orders on it .

Freshchat has a well designed user interface which makes it easy to use for all users.

It is simple for everyone to use.

Freshchat has all the amazing features of contacting the customers in all-new ways to get more conversions and leads through communicating with them effectively.

Incorporates well with outsider applications and this upgrades its client interface.

Freshchat has a method of uncovering our image through a lot of techniques.

Communicate and comply with the company's system

It makes it easier for us to quickly reach users in Fresh Chat

Ease of use by employees and customers

creating tickets

reporting issues to higher department

contacting the clients

The speed of work and the speed of solving problems for customers.

Keeping the chat between customer service and the customer, which helps us to know the way the customer thinks.

Customer evaluation of customer service.

Ease of communication between employee and customer

Monitor all company conversations and know the number of conversations in the company at any time

Ease of presenting the customer evaluation of the employee after the end of the conversation

Integration with other tools

Freshdesk ticket generation procedure

Tracking chats in same thread

Invoice creation.

To-Do lists.

Time management.

Data security.

One of my personal favorite features of Freshchat is that it has the option of creating specific chat flows in the chatbox.

Freshchat integrates with the majority of mainstream instant messaging apps such as Facebook, WhatsApp and Telegram.

Freshchat is an easy to understand data analytics which provides data metrics in a simplified and easy to understand style that is convenient for everyone to digest and include people even without a data analysis background.

Customization is amazing.

Contextual engagement.

Advanced dashboard.

This gives a reliable result in replying to customer queries very easily and effectively.

It also gives insight about the customer to have better communication with the client.

Helps in brand promotion, website tracking

Amazing Dashboard, with really helpful features

Very useful for small teams, and for beginners to learn

Friendly and knowledgeable customer support

Reports - the Reports tab is very important as it allows us to monitor our team's performance and deliver analytics to management to justify the continued investment.

Chat bots - one of the deciding factors to us purchasing the tool and team licenses, chat bots are easy to set up and set custom flows with keywords/topics.

Campaigns - the campaigns feature offers many opportunities for targeted marketing activities (triggered messaging, emailing, based in customer segmentation) and this supports our marketing efforts overall.

In-app campaigns

Triggered messaging and priority inbox

Customer satisfaction score

People segmentation and message channels