Convenience excellence.
Rating: 8 out of 10
April 10, 2025
MA
Vetted Review
Verified User
5 years of experience
Starting at $0 per month free for up to 10 agents
View Pricing Overview
What is Freshchat?
A solution to engage customers with smarter conversations on any channel, designed so support, marketing, sales, and even bots to have conversations at scale with customers.
Learn from top reviewers
Experience of Integrating Freshchat and Multiple Cloud Telephony System.
Rating: 8 out of 10
April 17, 2025We do seamless Integration with FreshChat and Cloud Telephony System. To increase agent productivity and first-call resolution.
Bharath Raguraja
Team Lead - Information Technology
Senior Software Developer
Sandeza.ai
4 years of experienceFreshchat took communication with customer to next level for our business
Rating: 8 out of 10
April 11, 2025We use it as our CRM, lead capture from website, social media, WhatsApp and email marketing, we created workflow to automate our communication with our customer
Vaibhav Gawande
Account Manager - Marketing
Business Development Manager
Bestosys Solutions Pvt Ltd
1 year of experienceConvenience excellence.
Rating: 8 out of 10
April 10, 2025We use Freshchat to listen to our customers' issues and problems and forward their concerns to the required support team, which can help address and resolve their issues. We i...
Efficient and userfriendly, but room for improvement in advanced automation
Rating: 10 out of 10
April 4, 2025We use Freshchat mainly for WhatsApp support channel. Our team handles customer interaction through live chat and provides instant support to our customers' queries with effic...
Freshchat - A Convient Way To Interact Directly In Our Software Platform
Rating: 8 out of 10
November 21, 2024CAKE is a SAAS platform for companies who want to run a performance based marketing program/affiliate program. We have hundreds of clients who rely on us for technical support...
Luke Kadillak
Project Manager - Professional Services
Senior Solutions Consultant
CAKE (getCAKE.com)
1 year of experience
Log in with LinkedIn to see content from your network
Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Pricing
Growth
$19
Cloud
per month (billed annually) per agent
Pro
$49
Cloud
per month (billed annually) per agent
Enterprise
$79
Cloud
per month (billed annually) per agent
Entry-level set up fee?
- Setup fee optional
For the latest information on pricing, visithttps://www.freshworks.com/live-chat…
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Features
Return to navigation
Product Details
- About
- Integrations
- Competitors
- Tech Details
- FAQs
What is Freshchat?
Freshchat is a messaging software that enables businesses to provide conversational support across any channel. Users can connect with customers on a website, mobile app, SMS, WhatsApp, Instagram, and Facebook.
The solution enables businesses to be present on the channels its customers prefer. From smart self-service bots to popular messaging apps like WhatsApp and traditional email and voice, Freshchat provides the tools needed to deliver customer experiences at scale. Freshchat can also be deployed on Shopify and WordPress websites.
Freshchat also offers out-of-the-box features like real-time dashboards, curated and custom reports, advanced routing capabilities, administration, and security controls. The vendor states its notable customers are Klarna, Dunzo, Harvey Norman, Travix, Blue Nile, and Make My Trip.
Freshchat Features
Chat Automation Features
- Supported: Real-time messaging
- Supported: Chat notifications
- Supported: Third-party integrations
- Supported: Chat widgets
- Supported: Chat sentiment analysis
- Supported: Chat transfer
Chat Analytics and Reports Features
- Supported: Chat history and transcripts
- Supported: Chat reporting
- Supported: Chat and web analytics
Additional Features
- Supported: Team Inbox
- Supported: Email
- Supported: Multilingual Conversations
- Supported: Bring your own Channel (BYOC)
- Supported: Real-time Dashboards
- Supported: Agent Availability Dashboard
- Supported: Round-robin, load-balanced, and skill-based ticket assignment
- Supported: Multiple SLA policies
- Supported: Role-based access control
- Supported: Single sign-on
- Supported: Business hours - Global, multiple, group-specific
- Supported: JWT authentication
- Supported: Audit logs
- Supported: Allowed domains and IP whitelisting
Freshchat Screenshots
Freshchat Integrations
Freshchat Competitors
Freshchat Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android |
| Supported Countries | All |
| Supported Languages | Arabic, Bengali, Bosnian, Bulgarian, Catalan, Chinese (Simplified), Chinese (Traditional), Czech, Danish, Dutch, English, Estonian, Finnish, French, German, Greek, Hebrew, Hindi, Hungarian, Indonesian, Italian, Japanese, Kannada, Khmer, Korean, Latvian, Lithuanian, Malay, Malayalam, Norwegian, Polish, Portuguese (BR), Portuguese/Portugal, Punjabi, Romanian, Russian, Slovak, Slovenian, Spanish (Latin America), Spanish, Swedish, Tamil, Telugu, Thai, Turkish, Ukrainian, Urdu, Vietnamese |
Frequently Asked Questions
A solution to engage customers with smarter conversations on any channel, designed so support, marketing, sales, and even bots to have conversations at scale with customers.
Freshchat starts at $0.
Reviewers rate Chat history and transcripts highest, with a score of 7.9.
The most common users of Freshchat are from Mid-sized Companies (51-1,000 employees).
Comparisons
Compare with
Reviews From Top Reviewers
(1-5 of 37)
Efficient and userfriendly, but room for improvement in advanced automation
Rating: 10 out of 10
April 04, 2025
IA
Vetted Review
Verified User
5 years of experience
Experience of Integrating Freshchat and Multiple Cloud Telephony System.
Rating: 8 out of 10
April 17, 2025
BR
Vetted Review
Verified User
4 years of experience
Freshchat took communication with customer to next level for our business
Rating: 8 out of 10
April 11, 2025
VG
Vetted Review
Verified User
1 year of experience
Freshchat - A Convient Way To Interact Directly In Our Software Platform
Rating: 8 out of 10
November 21, 2024
LK
Vetted Review
Verified User
1 year of experience