Starting at $0 per agent/per month
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What is Freshdesk Contact Center?
Freshdesk Contact Center ( Formerly Freshcaller) is a call center software for startups and small teams. Fresh Contact Center aims to enable businesses / teams set-up and run a call center without spending a lot of time and money. It…
Recent Reviews
Popular Features
- Call reports (8)9.393%
- Call recording (8)9.191%
- Answering rules (8)8.585%
- Multi-level Interactive Voice Response (IVR) (8)8.181%
Pricing
FREE
$0
Cloud
per agent/per month
Growth
$15
Cloud
per agent/per ,billed annually
Pro
$39
Cloud
per agent/per month, billed annually
Entry-level set up fee?
- Setup fee optionalOptional
For the latest information on pricing, visithttps://www.freshworks.com/freshcaller…
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting / Integration Services
Features
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Product Details
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- Tech Details
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What is Freshdesk Contact Center?
Freshdesk Contact Center ( Formerly Freshcaller) is a call center software for startups and small teams. Fresh Contact Center aims to enable businesses / teams set-up and run a call center without spending a lot of time and money. It is suited for phone teams of size 1- 30.
Users can create custom greeting texts based on specific call scenarios. The nested Interactive Voice Response (IVR) system allows the user to provide a detailed set of options to callers. The call queues enables smart escalations based on agent availability as well as business hour setting. Businesses can choose to record all their phone conversations. Call Monitoring & Barging allows supervisors to listen and speak to customers real-time. WIth it, teams can engage in contextual conversations with callers.
Freshdesk Contact Center Features
Cloud PBX Features
- Supported: Hosted PBX
- Supported: Multi-level Interactive Voice Response (IVR)
- Supported: Call reports
- Supported: Directory of employee names
Call Management Features
- Supported: Answering rules
- Supported: Call recording
- Supported: Call park
- Supported: Call screening
- Supported: Message alerts
VoIP system collaboration Features
- Supported: Audio conferencing
Additional Features
- Supported: Custom greeting message
- Supported: Voicemail
- Supported: Call routing
- Supported: Call Barging
- Supported: Number porting
- Supported: Answer on mobile
- Supported: Smart Escalation
- Supported: Call Metrics
- Supported: Call conferencing
- Supported: Inbound caller ID
- Supported: After Call Work
Freshdesk Contact Center Video
Upgrade your business by moving away from desk phones with Freshcaller, cloud phone system for all businesses
Freshdesk Contact Center Competitors
Freshdesk Contact Center Technical Details
Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
---|---|
Operating Systems | Unspecified |
Mobile Application | No |
Supported Countries | United States, United Kingdom, Australia, Canada |
Supported Languages | English |
Frequently Asked Questions
Reviewers rate Audio conferencing highest, with a score of 9.5.
The most common users of Freshdesk Contact Center are from Mid-sized Companies (51-1,000 employees).