Freshdesk: Yes or no for call center?
Freshdesk has been a saviour in terms of contact center management and getting the lines live for support. We needed to have a script …
Starting at $0 per agent/per month
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What is Freshdesk Contact Center?
Freshdesk Contact Center ( Formerly Freshcaller) is a call center software for startups and small teams. Fresh Contact Center aims to enable businesses / teams set-up and run a call center without spending a lot of time and money. It…
Recent Reviews
Popular Features
- Call reports (8)9.393%
- Call recording (8)9.090%
- Answering rules (8)8.585%
- Multi-level Interactive Voice Response (IVR) (8)8.181%
Pricing
FREE
$0
Cloud
per agent/per month
Growth
$15
Cloud
per agent/per ,billed annually
Pro
$39
Cloud
per agent/per month, billed annually
Entry-level set up fee?
- Setup fee optionalOptional
For the latest information on pricing, visithttps://www.freshworks.com/freshcaller…
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Features
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Product Details
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What is Freshdesk Contact Center?
Freshdesk Contact Center ( Formerly Freshcaller) is a call center software for startups and small teams. Fresh Contact Center aims to enable businesses / teams set-up and run a call center without spending a lot of time and money. It is suited for phone teams of size 1- 30.
Users can create custom greeting texts based on specific call scenarios. The nested Interactive Voice Response (IVR) system allows the user to provide a detailed set of options to callers. The call queues enables smart escalations based on agent availability as well as business hour setting. Businesses can choose to record all their phone conversations. Call Monitoring & Barging allows supervisors to listen and speak to customers real-time. WIth it, teams can engage in contextual conversations with callers.
Freshdesk Contact Center Features
Cloud PBX Features
- Supported: Hosted PBX
- Supported: Multi-level Interactive Voice Response (IVR)
- Supported: Call reports
- Supported: Directory of employee names
Call Management Features
- Supported: Answering rules
- Supported: Call recording
- Supported: Call park
- Supported: Call screening
- Supported: Message alerts
VoIP system collaboration Features
- Supported: Audio conferencing
Additional Features
- Supported: Custom greeting message
- Supported: Voicemail
- Supported: Call routing
- Supported: Call Barging
- Supported: Number porting
- Supported: Answer on mobile
- Supported: Smart Escalation
- Supported: Call Metrics
- Supported: Call conferencing
- Supported: Inbound caller ID
- Supported: After Call Work
Freshdesk Contact Center Video
Upgrade your business by moving away from desk phones with Freshcaller, cloud phone system for all businesses
Freshdesk Contact Center Competitors
Freshdesk Contact Center Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
| Supported Countries | United States, United Kingdom, Australia, Canada |
| Supported Languages | English |
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Reviews and Ratings
(27)Attribute Ratings
Reviews
(1-8 of 8)Companies can't remove reviews or game the system. Here's why
June 23, 2022
Freshdesk: Yes or no for call center?
After multiple checks and constant research we found Freshdesk is one of the leading product service providers and the best at it too. We used to have PSTIN hard phones which caused a lot of drops and customer discontent. After Freshdesk, it has been a cakewalk. Really happy with it.
June 22, 2022
Freshdesk is Fresh
We selected Freshdesk Contact Center because it proved to be easier to use not only for us but for the parents who call our school as well. Our parent complaints of not being able to reach our admin department have significantly decreased. I think Freshdesk Contact Center stacks up against Cisco in that the ease of use is better and the price is more efficient.
The tool may be set up and operating in a couple of hours, and its implementation is straightforward. When we join up for the service, all we have to do is buy a phone number and load some money into our account, and we can start using the tool right away. After that point, there should be no more problems with the agents taking calls.
June 21, 2022
My customer calls buddy!
January 07, 2022
Freshdesk better alone than integrated
Freshdesk Contact Center, when I used it (between 2018 and 2020), had very little interaction with the other platforms in the Freshworks Suite of products. I was very disappointed about this because when you are doing sales calls, it's very important that the call is saved in the CRM. We now use Hubspot, which does not have the chance to buy virtual phones, but the experience within the CRM is much better.
March 09, 2020
The Freshest of Callers!
At the time, the features seemed to integrate better with a possible ITSM platform that would be a little more catered to our style and liking. If I remember correctly, both operated on Twilio but I'm not sure if that's still the case. Since I no longer assist with those services I'm not sure where the route will go.
September 20, 2019
Not Recommended - Unless you have FreshDesk and a very small team
- Fuze and Jive Hosted VoIP
Both Fuze and Jive were vastly cheaper than what Freshcaller provided. The feature set was also much more involved than Freshcaller. For the same cost I was paying for 10 users for Freshcaller, I've been able to provide a full UCaaS with Fuze for about 25-30 users. Fuze has also offered to provide integrations with our ticketing system that is still cheaper than what we would be continuing to pay Freshcaller if we were still a subscriber.
August 28, 2019
Easy and affordable cloud-based solution
Again, I wanted to go with a softphone that was easily able to be integrated with our CRM. I need my team to be nimble and fluid when making outbound calls and responding to inbound inquiries. FreshCaller was a really affordable, cloud-based solution that allowed me to not only track all of our call data but also seamlessly integrates with our CRM which happens to be FreshSales.