Freshdesk Contact Center (Formerly Freshcaller)

Freshdesk Contact Center (Formerly Freshcaller) Reviews

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Ratings and Reviews
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Steven Duran | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
It's a really simple and affordable software solution if you're looking to upgrade your system or processes to a softphone. The service has been fantastic for both our outbound sales team and our inbound customer service team. As a manager, I'm really grateful I found FreshCaller early on in the process of evaluating companies to go to for a softphone.

Freshdesk Contact Center (Formerly Freshcaller) Scorecard Summary

Feature Scorecard Summary

Cloud PBX (4)
68%
6.8
Hosted PBX (3)
71%
7.1
Multi-level Interactive Voice Response (IVR) (3)
82%
8.2
Call reports (3)
65%
6.5
Directory of employee names (2)
55%
5.5
Call Management (5)
74%
7.4
Answering rules (3)
74%
7.4
Call recording (3)
84%
8.4
Call park (2)
70%
7.0
Call screening (3)
64%
6.4
Message alerts (2)
78%
7.8
VoIP system collaboration (1)
59%
5.9
Audio conferencing (2)
59%
5.9

What is Freshdesk Contact Center (Formerly Freshcaller)?

Freshdesk Contact Center ( Formerly Freshcaller) is a call center software for startups and small teams. Freshcaller aims to enable businesses / teams set-up and run a call center without spending a lot of time and money. It is suited for phone teams of size 1- 30.
Users can create custom greeting texts based on specific call scenarios. The nested Interactive Voice Response (IVR) system allows the user to provide a detailed set of options to callers. The call queues enables smart escalations based on agent availability as well as business hour setting. Businesses can choose to record all their phone conversations. Call Monitoring & Barging allows supervisors to listen and speak to customers real-time. WIth it, teams can engage in contextual conversations with callers.

Freshdesk Contact Center (Formerly Freshcaller) Features

Cloud PBX Features

  • Supported: Hosted PBX
  • Supported: Multi-level Interactive Voice Response (IVR)
  • Supported: Call reports
  • Supported: Directory of employee names

Call Management Features

  • Supported: Answering rules
  • Supported: Call recording
  • Supported: Call park
  • Supported: Call screening
  • Supported: Message alerts

VoIP system collaboration Features

  • Supported: Audio conferencing

Additional Features

  • Supported: Custom greeting message
  • Supported: Voicemail
  • Supported: Call routing
  • Supported: Call Barging
  • Supported: Number porting
  • Supported: Answer on mobile
  • Supported: Smart Escalation
  • Supported: Call Metrics
  • Supported: Call conferencing
  • Supported: Inbound caller ID
  • Supported: After Call Work

Freshdesk Contact Center (Formerly Freshcaller) Competitors

Freshdesk Contact Center (Formerly Freshcaller) Pricing

More Pricing Information

SaaS Editions Pricing
Pricing DetailsTerms
Enterprise$69per agent/per month, billed annually
FREE$0per agent/per month
Pro$39per agent/per month, billed annually
Growth$15per agent/per ,billed annually

Freshdesk Contact Center (Formerly Freshcaller) Technical Details

Deployment TypesSaaS
Operating SystemsUnspecified
Mobile ApplicationNo
Supported CountriesUnited States, United Kingdom, Australia, Canada
Supported LanguagesEnglish

Frequently Asked Questions

What are Freshdesk Contact Center (Formerly Freshcaller)'s top competitors?

Talkdesk, Five9, and RingCentral are common alternatives for Freshdesk Contact Center (Formerly Freshcaller).

What is Freshdesk Contact Center (Formerly Freshcaller)'s best feature?

Reviewers rate Call recording highest, with a score of 8.4.

Who uses Freshdesk Contact Center (Formerly Freshcaller)?

The most common users of Freshdesk Contact Center (Formerly Freshcaller) are from Small Businesses and the Accounting industry.