Freshdesk Contact Center (Formerly Freshcaller)

Freshdesk Contact Center (Formerly Freshcaller) Reviews

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Ratings and Reviews
(1-3 of 3)

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Score 8 out of 10
Vetted Review
Verified User
Review Source
Freshcaller support is great. They will respond very quickly once I submit a ticket. On occasion, they are unable to answer a question and require a deep dive on some research for random questions but that's completely understandable. Overall, great service, great quality, and very accommodating. This is one of the better support groups, in my opinion.
Steven Duran | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
The FreshWorks team has been really helpful thus far. Most of their team is located in India, but as an American customer, I have felt supported the entire time I've used FreshCaller. Their technical support team is even willing to do a remote machine takeover if you're really struggling to implement the software.
Score 2 out of 10
Vetted Review
Verified User
Review Source
Support is chat and email-based - the support team is available during the workday, but anything that is outside of the knowledge base or common knowledge of the system is taken down and forwarded along to the development team, which doesn't hold the same hours. Responses regarding bugs and problems with the system can take hours and days for a response - which is not useful if you're experiencing a problem with your customer support team's primary communications channel.

Freshdesk Contact Center (Formerly Freshcaller) Scorecard Summary

Feature Scorecard Summary

Cloud PBX (4)
69%
6.9
Hosted PBX (3)
72%
7.2
Multi-level Interactive Voice Response (IVR) (3)
83%
8.3
Call reports (3)
65%
6.5
Directory of employee names (2)
54%
5.4
Call Management (5)
74%
7.4
Answering rules (3)
74%
7.4
Call recording (3)
85%
8.5
Call park (2)
70%
7.0
Call screening (3)
64%
6.4
Message alerts (2)
79%
7.9
VoIP system collaboration (1)
59%
5.9
Audio conferencing (2)
59%
5.9

What is Freshdesk Contact Center (Formerly Freshcaller)?

Freshdesk Contact Center ( Formerly Freshcaller) is a call center software for startups and small teams. Freshcaller aims to enable businesses / teams set-up and run a call center without spending a lot of time and money. It is suited for phone teams of size 1- 30.
Users can create custom greeting texts based on specific call scenarios. The nested Interactive Voice Response (IVR) system allows the user to provide a detailed set of options to callers. The call queues enables smart escalations based on agent availability as well as business hour setting. Businesses can choose to record all their phone conversations. Call Monitoring & Barging allows supervisors to listen and speak to customers real-time. WIth it, teams can engage in contextual conversations with callers.

Freshdesk Contact Center (Formerly Freshcaller) Features

Cloud PBX Features

  • Supported: Hosted PBX
  • Supported: Multi-level Interactive Voice Response (IVR)
  • Supported: Call reports
  • Supported: Directory of employee names

Call Management Features

  • Supported: Answering rules
  • Supported: Call recording
  • Supported: Call park
  • Supported: Call screening
  • Supported: Message alerts

VoIP system collaboration Features

  • Supported: Audio conferencing

Additional Features

  • Supported: Custom greeting message
  • Supported: Voicemail
  • Supported: Call routing
  • Supported: Call Barging
  • Supported: Number porting
  • Supported: Answer on mobile
  • Supported: Smart Escalation
  • Supported: Call Metrics
  • Supported: Call conferencing
  • Supported: Inbound caller ID
  • Supported: After Call Work

Freshdesk Contact Center (Formerly Freshcaller) Competitors

Freshdesk Contact Center (Formerly Freshcaller) Pricing

More Pricing Information

SaaS Editions Pricing
Pricing DetailsTerms
Enterprise$69per agent/per month, billed annually
FREE$0per agent/per month
Pro$39per agent/per month, billed annually
Growth$15per agent/per ,billed annually

Freshdesk Contact Center (Formerly Freshcaller) Technical Details

Deployment TypesSaaS
Operating SystemsUnspecified
Mobile ApplicationNo
Supported CountriesUnited States, United Kingdom, Australia, Canada
Supported LanguagesEnglish

Frequently Asked Questions

What are Freshdesk Contact Center (Formerly Freshcaller)'s top competitors?

Talkdesk, Five9, and RingCentral MVP are common alternatives for Freshdesk Contact Center (Formerly Freshcaller).

What is Freshdesk Contact Center (Formerly Freshcaller)'s best feature?

Reviewers rate Call recording highest, with a score of 8.5.

Who uses Freshdesk Contact Center (Formerly Freshcaller)?

The most common users of Freshdesk Contact Center (Formerly Freshcaller) are from Small Businesses and the Accounting industry.