Skip to main content
TrustRadius
Freshdesk Omni

Freshdesk Omni
Formerly Freshworks Customer Service Suite

Overview

What is Freshdesk Omni?

Freshdesk Omni is an AI-powered, comprehensive solution for offering customers seamless experiences today and in the future.

Read more

Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Return to navigation

Pricing

View all pricing

Growth

$29

Cloud
per month (billed annually) per agent

Pro

$69

Cloud
per month (billed annually) per agent

Enterprise

$109

Cloud
per month (billed annually) per agent

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.freshworks.com/customer…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $35 per month per agent
Return to navigation

Product Details

What is Freshdesk Omni?

Freshdesk Omni is an AI-first, CS Suite designed to provide a seamless experience across channels, from automated self-service to agent-led conversational support, plus advanced ticketing management for issues that require collaboration across teams. Freshdesk Omni builds on the company's track record of omnichannel support products for businesses.

Freshdesk Omni Screenshots

Screenshot of Advanced AnalyticsScreenshot of Team InboxScreenshot of Customer Communication ManagementScreenshot of Conversational AI

Freshdesk Omni Video

What is Freshdesk Omni?

Freshdesk Omni Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo
Return to navigation

Comparisons

View all alternatives
Return to navigation

Reviews

Sorry, no reviews are available for this product yet

Return to navigation