Efficient to manage communication with clients.
We use Freshdesk to handle customer emails and it has been quite effective. Our workflow has been greatly improved with the ability to …
Starting at $0 Up to 10 agents per user
View PricingOverview
What is Freshdesk?
Freshdesk is a cloud-based customer service software that helps businesses of all sizes to deliver customer support. Freshdesk converts requests coming in via email, web, phone, chat, and social into tickets, and unifies ticket resolution across channels. Additionally, Freshdesk lets…
Recent Reviews
How Freshdesk Differs From Its Competitors
Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Popular Features
- Ticket creation and submission (142)8.888%
- Email support (138)8.787%
- Organize and prioritize service tickets (141)8.787%
- Ticket response (142)8.787%
Reviewer Pros & Cons
Pricing
Free
$0
Cloud
Up to 10 agents
Growth
$15
Cloud
per month per agent
Pro
$49
Cloud
per month per agent
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://www.freshworks.com/freshdesk/pr…
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Features
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Product Details
- About
- Integrations
- Competitors
- Tech Details
- FAQs
What is Freshdesk?
Freshdesk is a cloud-based customer service software that helps businesses of all sizes to deliver customer support.
Freshdesk converts requests coming in via email, web, phone, chat, and social into tickets, and unifies ticket resolution across channels. Additionally, Freshdesk lets the user automate workflows, provide self-service, manage SLAs, and measure metrics, to stay on top of customer support. Freshdesk also offers out-of-the-box features like an AI-powered support chatbot, predictive support capabilities, and field service management.
Freshdesk boasts over 50,000+ customers including Hugo Boss, Toshiba, Cisco, Honda, The Atlantic, Chargebee, Grofers, and PhonePe as Freshdesk users, to help them provide faster customer service.
Freshdesk Features
Incident and problem management Features
- Supported: Organize and prioritize service tickets
- Supported: Expert directory
- Supported: Ticket creation and submission
- Supported: Ticket response
- Supported: Automated responses
- Supported: Attachments/Screencasts
- Supported: SLA management
Self Help Community Features
- Supported: Forums
- Supported: External knowledge base
- Supported: Internal knowledge base
- Supported: Q and A
- Supported: Surveys/polls
Multi-Channel Help Features
- Supported: Customer portal
- Supported: Live help chat
- Supported: Phone support
- Supported: IVR
- Supported: Call scripting
- Supported: Social integration
- Supported: Email support
- Supported: Help Desk CRM integration
Freshdesk Video
Freshdesk - Customer Service Software
Freshdesk Integrations
- WordPress
- Mailchimp
- Freshsales
- Google Apps
- Salesforce
- JIRA
Freshdesk Competitors
Freshdesk Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android |
| Supported Countries | Worldwide |
| Supported Languages | Arabic, Bulgarian, Catalan, Czech, Danish, German, Greek, English, Estonian, Finnish, French, Hebrew, Croatian, Hungarian, Indonesian, Italian, Japanese, Korean, Latvian, Lithuanian, Malay, Dutch, Norwegian, Polish, Portuguese, Romanian, Russian, Slovak, Slovenian, Spanish, Serbian, Swedish, Thai, Turkish, Ukrainian, Vietnamese, Chinese (Simplified) |
Frequently Asked Questions
Freshdesk starts at $0.
Reviewers rate Ticket creation and submission highest, with a score of 8.8.
The most common users of Freshdesk are from Mid-sized Companies (51-1,000 employees).
Comparisons
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Reviews and Ratings
(507)Attribute Ratings
- 9.8Likelihood to Renew
- 9.1Availability
- 8.5Performance
- 8.9Usability
- 8.6Support Rating
- 7.9Online Training
- 8.2In-Person Training
- 8.4Implementation Rating
- 8.5Configurability
- 9.1Product Scalability
- 8.8Ease of integration
- 7.8Vendor pre-sale
- 8Vendor post-sale
- 7.7Social Data Collection
- 7.5Social Analytics & Insight
- 8.3Social Publishing
- 9.2Social Engagement
- 9.1Contract Terms and Pricing Model
Reviews
(1-11 of 11)Companies can't remove reviews or game the system. Here's why
July 25, 2023
Excellent and easy to use support software
- Ease of Use
July 21, 2023
Your friendly support platform
- Ease of Use
Easy and quick to set up, so we could deploy it and get up to speed in no time. From the end user's point of view, it's clear, easy and intuitive.
April 10, 2023
Good but needs more enterprise-oriented solution
- Integration with Other Systems
- Ease of Use
- Other
Ease of setup and 1st level administration
April 07, 2023
Should I buy Freshdesk App for CRM?
- Scalability
- Integration with Other Systems
- Ease of Use
Friendly on the following,
- Contacts Manage
- Solution Page Manage
- Customized Dashboard
- Automate Ticket Fields, Reports, Responses, follow-ups, and so on.
- Easy to Manage and friendly to understand.
- Contacts Manage
- Solution Page Manage
- Customized Dashboard
- Automate Ticket Fields, Reports, Responses, follow-ups, and so on.
- Easy to Manage and friendly to understand.
January 11, 2023
FRESHDESK WORKS..... GREAT and Outstanding Customer Support!
- Price
- Product Features
Product Features - the product had to help us with our support processes and not get in the way of us providing world class customer and product support
January 11, 2023
Freshdesk Review
- Price
- Product Features
- Product Usability
- Prior Experience with the Product
Product Features. We needed easier reporting, time tracking, notes taking, being able to merge tickets, having a front end system for the end users to open ticket, etc. Freshdesk accomplished that and much more! It saved a lot of time for our managers and consultants.
January 10, 2023
A fresh look at Freshdesk
- Price
- Product Features
- Product Usability
For the price - free - there is not a better product.
- Product Features
- Product Usability
The most important factor for us was the features that Freshdesk has. Our platform had to have automation features and excellent ticket management features because we were envisioning growth in the coming months then. Price wasn’t really a big issue but we also wanted to save where we can. We were set to review 2 more against HubSpot but decided immediately on Freshdesk after a one-month dry run.
August 05, 2022
Freshdesk added value to our company
- Price
- Product Features
- Product Usability
Product features were the main factor in our decision, however, it is the mix of product features at the price point they were giving. We had tested with One direct & Zendesk but they do not provide the features Freshdesk provides. Also, the tool usability is far better than the other tools we have tested for our use.
May 14, 2019
The best tool for Services Helpdesk
- Product Features
- Product Usability
- Analyst Reports
The features: can provide for us can resolve a business case
Product Usability: 1 tool can support all
Analyst Reports: This tool can support my boss can get daily report
Product Usability: 1 tool can support all
Analyst Reports: This tool can support my boss can get daily report
September 19, 2014
Freshdesk – the all-in-one support centre.
Score 10 out of 10
Vetted Review
Verified User
- Price
- Product Features
- Product Usability
The key factor when reviewing options was to find a support tool for a reasonable price that enabled us to manage our customers efficiently, while looking professional.