Efficient to manage communication with clients.
We use Freshdesk to handle customer emails and it has been quite effective. Our workflow has been greatly improved with the ability to …
Starting at $0 Up to 10 agents per user
View PricingOverview
What is Freshdesk?
Freshdesk is a cloud-based customer service software that helps businesses of all sizes to deliver customer support. Freshdesk converts requests coming in via email, web, phone, chat, and social into tickets, and unifies ticket resolution across channels. Additionally, Freshdesk lets…
Recent Reviews
How Freshdesk Differs From Its Competitors
Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Popular Features
- Ticket creation and submission (142)8.888%
- Email support (138)8.787%
- Organize and prioritize service tickets (141)8.787%
- Ticket response (142)8.787%
Reviewer Pros & Cons
Pricing
Free
$0
Cloud
Up to 10 agents
Growth
$15
Cloud
per month per agent
Pro
$49
Cloud
per month per agent
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://www.freshworks.com/freshdesk/pr…
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Features
Return to navigation
Product Details
- About
- Integrations
- Competitors
- Tech Details
- FAQs
What is Freshdesk?
Freshdesk is a cloud-based customer service software that helps businesses of all sizes to deliver customer support.
Freshdesk converts requests coming in via email, web, phone, chat, and social into tickets, and unifies ticket resolution across channels. Additionally, Freshdesk lets the user automate workflows, provide self-service, manage SLAs, and measure metrics, to stay on top of customer support. Freshdesk also offers out-of-the-box features like an AI-powered support chatbot, predictive support capabilities, and field service management.
Freshdesk boasts over 50,000+ customers including Hugo Boss, Toshiba, Cisco, Honda, The Atlantic, Chargebee, Grofers, and PhonePe as Freshdesk users, to help them provide faster customer service.
Freshdesk Features
Incident and problem management Features
- Supported: Organize and prioritize service tickets
- Supported: Expert directory
- Supported: Ticket creation and submission
- Supported: Ticket response
- Supported: Automated responses
- Supported: Attachments/Screencasts
- Supported: SLA management
Self Help Community Features
- Supported: Forums
- Supported: External knowledge base
- Supported: Internal knowledge base
- Supported: Q and A
- Supported: Surveys/polls
Multi-Channel Help Features
- Supported: Customer portal
- Supported: Live help chat
- Supported: Phone support
- Supported: IVR
- Supported: Call scripting
- Supported: Social integration
- Supported: Email support
- Supported: Help Desk CRM integration
Freshdesk Video
Freshdesk - Customer Service Software
Freshdesk Integrations
- WordPress
- Mailchimp
- Freshsales
- Google Apps
- Salesforce
- JIRA
Freshdesk Competitors
Freshdesk Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android |
| Supported Countries | Worldwide |
| Supported Languages | Arabic, Bulgarian, Catalan, Czech, Danish, German, Greek, English, Estonian, Finnish, French, Hebrew, Croatian, Hungarian, Indonesian, Italian, Japanese, Korean, Latvian, Lithuanian, Malay, Dutch, Norwegian, Polish, Portuguese, Romanian, Russian, Slovak, Slovenian, Spanish, Serbian, Swedish, Thai, Turkish, Ukrainian, Vietnamese, Chinese (Simplified) |
Frequently Asked Questions
Freshdesk starts at $0.
Reviewers rate Ticket creation and submission highest, with a score of 8.8.
The most common users of Freshdesk are from Mid-sized Companies (51-1,000 employees).
Comparisons
Compare with
Reviews and Ratings
(503)Attribute Ratings
- 9.8Likelihood to Renew
- 9.1Availability
- 8.6Performance
- 8.9Usability
- 8.6Support Rating
- 7.9Online Training
- 8.2In-Person Training
- 8.4Implementation Rating
- 8.5Configurability
- 9.1Product Scalability
- 8.8Ease of integration
- 7.8Vendor pre-sale
- 8Vendor post-sale
- 7.7Social Data Collection
- 7.5Social Analytics & Insight
- 8.3Social Publishing
- 9.2Social Engagement
- 9.1Contract Terms and Pricing Model
Reviews
(1-11 of 11)Companies can't remove reviews or game the system. Here's why
November 27, 2023
Freshdesk is a great customer support app
Not really because they are always exceptional.
April 10, 2023
Good but needs more enterprise-oriented solution
They tried to offer us a better price
April 07, 2023
Should I buy Freshdesk App for CRM?
I received Good Support when the Admin of the Freshdesk account left the company that I work for. To get the access of Admin, need to go through some verification process but the support was good.
March 31, 2023
Cumbersome Long in the Tooth Tool with Extra Hoops to Jump Through for Account Management
The next time will be the first time they do.
January 11, 2023
FRESHDESK WORKS..... GREAT and Outstanding Customer Support!
Yes, just recently, we had a question about a filter in the reporting widget. Support was very fast getting back to us with the information we needed to solve our issue. They have some of the best customer support I have ever encountered, and I have been doing customer support my entire career!
January 11, 2023
Freshdesk Review
Wondering how the payments worked, how to bill invoices and got immediate response. They set up a call to explain in detail everything to us and go above and beyond for us as clients.
January 10, 2023
A fresh look at Freshdesk
I've only ever had the one big issue and that was when hundreds of spam tickets arrived. I'm sure their tech people were overwhelmed, but I had a solution in place in a few days.
August 24, 2022
The Freshdesk free plan provides everything we need and more
The action that prompted my review of Freshdesk was in fact related to support: we had a problem with the embedded support form on our website, problem that required modifying an account setting in the backend. As these things tend to happen, this was on a Sunday; I sent a support ticket, it was solved within 7 minutes (I could tell by the test ticket that was sent) and I received a reply in 13 minutes.
Granted, not all our support interactions were like this, sometimes we had to wait for a few hours, sometimes even until the next day, but this particular ticket was absolutely heroic: Freshdesk support took less than 15 minutes for a reply and resolution on a Sunday...
Granted, not all our support interactions were like this, sometimes we had to wait for a few hours, sometimes even until the next day, but this particular ticket was absolutely heroic: Freshdesk support took less than 15 minutes for a reply and resolution on a Sunday...
We were having an issue that we weren’t sure how to explain so we emailed their support team. They understood exactly what we meant even if our explanation of the issue was admittedly confusing and lacking in details. The explanation to the issue was given to us in a simplified manner and that turnaround time for the resolution was much faster than we initially anticipated.
August 05, 2022
Freshdesk added value to our company
The time when Freshdesk provided exceptional support are:
- Their technical customer support helped us at 1:00 AM midnight with the issue we were facing.
- They helped us a lot in configuring the tool when we were new to their system.
- They helped us with the Vendor for app development according to our needs.
- They also helped us with the competitive pricing from other vendors.
- If you forget the request you raise they take a follow-up from their end with you.
- Their technical customer support helped us at 1:00 AM midnight with the issue we were facing.
- They helped us a lot in configuring the tool when we were new to their system.
- They helped us with the Vendor for app development according to our needs.
- They also helped us with the competitive pricing from other vendors.
- If you forget the request you raise they take a follow-up from their end with you.
May 14, 2019
The best tool for Services Helpdesk
- When I have a problem with ticket helpdesk tool, I am looking someplace and this tool is supplied me