Freshdesk
Top Rated
Freshdesk
Starting at $0 Up to 10 agents per user
View PricingOverview
What is Freshdesk?
Freshdesk is a cloud-based customer service software that helps businesses of all sizes to deliver stellar customer support. Freshdesk converts requests coming in via email, web, phone, chat, and social into tickets, and unifies ticket resolution across channels. Additionally, Freshdesk...
Recent Reviews
How Freshdesk Differs From Its Competitors
Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Popular Features
View all 13 features- Ticket creation and submission (71)9.090%
- Email support (70)9.090%
- Ticket response (71)9.090%
- Organize and prioritize service tickets (69)8.989%
Reviewer Pros & Cons
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Pricing
View all pricingFree
$0
Cloud
Up to 10 agents
Growth
$15
Cloud
per month per agent
Pro
$49
Cloud
per month per agent
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://freshworks.com/freshdesk/pricing
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting / Integration Services
Product Demos
Welcome to Freshdesk | Best Customer Service Software
01:51
Features
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Product Details
- About
- Integrations
- Competitors
- Tech Details
- FAQs
What is Freshdesk?
Freshdesk is a cloud-based customer service software that helps businesses of all sizes to deliver stellar customer support.
Freshdesk converts requests coming in via email, web, phone, chat, and social into tickets, and unifies ticket resolution across channels. Additionally, Freshdesk lets the user automate workflows, provide self-service, manage SLAs, and measure metrics, to stay on top of customer support. Freshdesk also offers out-of-the-box features like an AI-powered support chatbot, predictive support capabilities, and field service management.
Freskdesk boasts over 50,000+ customers including Hugo Boss, Toshiba, Cisco, Honda, The Atlantic, Chargebee, Grofers, and PhonePe as Freshdesk users, to help them provide faster customer service.
Freshdesk Features
Incident and problem management Features
- Supported: Organize and prioritize service tickets
- Supported: Expert directory
- Supported: Ticket creation and submission
- Supported: Ticket response
- Supported: Automated responses
- Supported: Attachments/Screencasts
- Supported: SLA management
Self Help Community Features
- Supported: Forums
- Supported: External knowledge base
- Supported: Internal knowledge base
- Supported: Q and A
- Supported: Surveys/polls
Multi-Channel Help Features
- Supported: Customer portal
- Supported: Live help chat
- Supported: Phone support
- Supported: IVR
- Supported: Call scripting
- Supported: Social integration
- Supported: Email support
- Supported: Help Desk CRM integration
Freshdesk Video
Freshdesk - Customer Service Software
Freshdesk Integrations
- WordPress
- Mailchimp
- Freshworks CRM
- Google Apps
- Salesforce
- JIRA
Freshdesk Competitors
Freshdesk Technical Details
Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
---|---|
Operating Systems | Unspecified |
Mobile Application | Apple iOS, Android |
Supported Countries | Worldwide |
Supported Languages | Arabic, Bulgarian, Catalan, Czech, Danish, German, Greek, English, Estonian, Finnish, French, Hebrew, Croatian, Hungarian, Indonesian, Italian, Japanese, Korean, Latvian, Lithuanian, Malay, Dutch, Norwegian, Polish, Portuguese, Romanian, Russian, Slovak, Slovenian, Spanish, Serbian, Swedish, Thai, Turkish, Ukrainian, Vietnamese, Chinese (Simplified) |
Frequently Asked Questions
Freshdesk starts at $0.
Reviewers rate Ticket creation and submission and Ticket response and Email support highest, with a score of 9.
The most common users of Freshdesk are from Mid-sized Companies (51-1,000 employees).
Comparisons
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Reviews and Ratings
(366)
Attribute Ratings
Reviews
(1-25 of 70)- Popular Filters
Companies can't remove reviews or game the system. Here's why
January 27, 2023
Easy to use, implement and work with
January 25, 2023
Rough at first but ultimately satisfied
January 15, 2023
A feature-rich application that can improve both your Customers' and Agents' Experience
January 14, 2023
Freshdesk user experience
January 14, 2023
Don't take my Freshdesk away!
January 14, 2023
Freshdesk works for large teams. Small teams need not apply.
January 14, 2023
We like it. Easy to use, simple yet full of useful functionality. Would recommend 10/10.
January 14, 2023
Freshdesk Ticketing Portal and Software.
January 14, 2023
Deliver on its promise while being very good value.
January 14, 2023
Freshdesk - Intuitive and Helpful.
January 13, 2023
Freshdesk's free platform is great to use and easy to setup.
January 11, 2023
FRESHDESK WORKS..... GREAT and Outstanding Customer Support!
January 11, 2023
Freshdesk Review
January 11, 2023
Freshdesk - Fantastic Features
January 10, 2023
A fresh look at Freshdesk
November 22, 2022
Freshdesk - A Must Have Software For Any SAAS Company
November 09, 2022
Good platform for ticket data handling
November 09, 2022
How Freshdesk perform when it comes for Health Care CS support.
November 08, 2022
Best and Change management tool as far as I can see the market
September 23, 2022
Freshdesk after 1 year using.
September 22, 2022
Great ticketing Tool! Freshdesk.
September 15, 2022
Your One-Stop Shop Outsourcing Need.
September 15, 2022
Revolutionizing the Customer Support
September 06, 2022
Freshdesk is fresh and tasty.
August 24, 2022