Freshdesk Reviews & Ratings 2022

Name: What is Freshdesk?
Uploaded: 2014-06-16T15:18:40.000Z
Duration: 1 min 31 s
Description: Freshdesk Overview Video

Freshdesk

Overview

Reviews

You will love the experience. Just try Freshdesk

All-in-one customer service platform used to empower customer service teams so that they can deliver unified customer service experience …

My experience with Freshdesk

Freshdesk is one of the best support tools that I have used. It helps me and my organization to communicate with our clients regarding the …

Freshdesk brings interesting call center options

This customer support engine configuration tool has a design adaptable to technical support services, with management and reporting tools …

Best-in-class help desk features with multi-channel support.

Freshdesk features powerful suite of tools that sustainably grow the customer base and continuously drive growth of the entire business. …

Freshdesk is the Best Support Desk We've Used

We used Freshdesk for over 10 years and it became the hinge at the center of our process for supporting clients and tracking our [team's] …

Good for Small Businesses, but Better Software is out there.

We use Freshdesk only within the advertising department. We use it as a ticketing system and for operational purposes. We use Cognito Forms…

Simplified ticket management and intelligent automation of tasks

Customer service solution that is used to manage omnichannel customer engagement, ensure quick query resolution and monitor customer …

Fresh start to your customer support function - Freshdesk

We are a product company in business for the last 10 years.

Freshdesk is being used by the entire organization to log tickets from …

Customer Query Management Tool

Freshdesk helped us with customer queries and ticket resolution. Our Customer-Facing department used it for customer queries and …

Freshdesk is easy for end user and support staff

We use Freshdesk to support all departments with issues that arrise. Users report issues and support staff are able to review the issues …

Freshdesk: finance automation and much more

It is excellent that the base price proposed by the Freshdesk platform is only $19 per month. This is more than enough to give us complete …

Freshdesk: It's an improvement for your daily job

It is a nice helpdesk tool. The main problem that I solved was addressing the tickets to the right agent using automations. The reports …

Scalable Ticketing

Freshdesk allows us to track issues and roadblocks for our many customers and with a decentralized workforce very efficiently. Every …

Fresh ticket management for your reps and their desks!

We utilize FreshDesk for our customer support division as our primary communication tool for our customers. Prior to this, we utilized Sale…

Greatest value on the market for features, easy of use and reliability!

We use Freshdesk as our ticket management tool for inbound support requests from our B2B and B2C customers. Our organization only handles …

Straightforward Support Desk Software

We needed a help desk solution for a small team at a website hosting and support startup. We needed a solution to help ensure that support …

Simple, easy to use CRM for emerging businesses

Freshdesk was previously used within our company as our CRM, external email software, and to create tickets between teams. Although …

Reach out to your external customers via social media the easy way

Freshdesk is a very flexible platform for customer relationship, very well suited for sharing and gathering information with our external …

Easy communication for clients and employees!!

Every department uses Freshdesk - we have different groups and within them are the different representatives within those departments. We …

Freshdesk offers good bang for your buck!

We use Freshdesk for our email ticketing system. It allows incoming emails to be diverted to correct teams where individuals on that team …

A cloud-based helpdesk solution that is fairly easy to use

It is only being used at the department level, not by the whole organization. It is being used mainly as a helpdesk system, for tracking …

Freshdesk, the dark horse in the Help Desk world!

Freshdesk is being used by our organization mainly for the knowledge base. It addresses many problems for both the customer and internally …

Freshdesk for team efficiency!

We use Freshdesk to aggregate support requests from clients. I've added several key members of my team as Agents, so tickets can be …

Freshdesk Review - FRESH!!!

Freshdesk is our current IT ticketing system. We have opened it up to Workplace, and I believe one other department uses it on a different …

Support and sales ticketing just became easier!

Typically the sales and support teams are the primary Freshdesk users. We forward specific questions to our technical team when necessary …

Reviewer Pros & Cons

View all pros & cons

Ticket routing, scenario automations
Could improve in the automation since today's world demands it

Verified User

Engineer in Engineering

Information Technology & Services Company, 51-200 employees

The agent's workflows are automated to save time when attending to customers
Ticket management is not optimized for the mobile app

Mick Lynam

Director Project & Service Delivery

PM Group (Architecture & Planning, 1001-5000 employees)

Pricing

View all pricing

Blossom

$15.00

Cloud

Per Agent/Per Month (billed annually)

Garden

$35.00

Cloud

Per Agent/Per Month (billed annually)

Estate

$49.00

Cloud

Per Agent/Per Month (billed annually)

Entry-level set up fee?

No setup fee

For the latest information on pricing, visithttps://freshdesk.com/pricing

Offerings

Free Trial
Free/Freemium Version
Premium Consulting / Integration Services

Starting price (does not include set up fee)

$15 per month

Features Scorecard

No scorecards have been submitted for this product yet..

Product Details

What is Freshdesk?

Freshdesk is a SaaS based customer support software for businesses of all sizes. The vendor's value proposition is that Freshdesk is priced affordably, and is free forever for any number of agents. There are four other plans available that come with a whole lot of features.

The vendor says Freshdesk is easy to use and takes little time to get started with. Further, it is configurable and customizable. For example, Freshdesk includes a gallery of themes to choose from, and the ability to automate workflows and manage escalations.

Also, Freshdesk uses integrated game mechanics to approach support tickets as chances for agents to score points. Support managers can even set up quests for agents to complete specific tasks like filling up the knowledge base, etc. Freshdesk aims to provide its own customers with great support free of cost via email, twitter, or phone.

Freshdesk Features

Show Unsupported Features

Self Help Community Features

Supported: Forums
Supported: External knowledge base
Supported: Internal knowledge base
Supported: Q and A

Additional Features

Supported: Customizable ticketing, with automations galore
Supported: Multi-channel support capabilities: phone, email, chat, Twitter, Facebook, in-app, forums, widgets.
Supported: Gamified system with points, leaderboards and quests
Supported: Integrations with over 100 business applications

Freshdesk Screenshots

Freshdesk Video

Freshdesk Overview Video

Freshdesk Integrations

Freshdesk Competitors

Freshdesk Technical Details

Deployment Types	SaaS
Operating Systems	Unspecified
Mobile Application	Apple iOS, Android
Supported Countries	Worldwide

Frequently Asked Questions

How much does Freshdesk cost?

Freshdesk starts at $15.

What are Freshdesk's top competitors?

Conversocial, Desk.com, and Freshdesk are common alternatives for Freshdesk.

What is Freshdesk's best feature?

Reviewers rate Email support highest, with a score of 9.8.

Who uses Freshdesk?

The most common users of Freshdesk are from Small Businesses and the Information Technology & Services industry.

Reviews and Ratings

(4)

Ratings

Likelihood to Recommend (66)

8.5

85%

Likelihood to Renew (4)

10.0

100%

Usability (18)

8.7

87%

Support Rating (21)

9.0

90%

Implementation Rating (2)

10.0

100%

Reviews

(1-4 of 4)

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May 14, 2019

The best tool for Services Helpdesk

Victor Vũ

Network & System Specialist

De Heus LLC (Machinery, 1001-5000 employees)

Score 10 out of 10

Vetted Review

Verified User

Review Source

Likelihood to Renew

It is good tool for IT

November 20, 2018

Freshdesk is a great customer support app

Jeffery Albertson

System Administrator

Warren County R-III School District (Education Management, 201-500 employees)

Score 10 out of 10

Vetted Review

Verified User

Review Source

Likelihood to Renew

Freshdesk is feature rich and easy to use. The setup is intuitive and can integrate with Google, so we do not need to create accounts for new employees. The first time an employee needs to create a ticket they login with their Google account and the Freshdesk account is automatically generated.

August 29, 2018