What is Freshdesk?
Freshdesk is a SaaS based customer support software for businesses of all sizes. The vendor's value proposition is that Freshdesk is priced affordably, and is free forever for any number of agents. There are four other plans available that come with a whole lot of features.
The vendor says Freshdesk is easy to use and takes little time to get started with. Further, it is configurable and customizable. For example, Freshdesk includes a gallery of themes to choose from, and the ability to automate workflows and manage escalations.
Also, Freshdesk uses integrated game mechanics to approach support tickets as chances for agents to score points. Support managers can even set up quests for agents to complete specific tasks like filling up the knowledge base, etc. Freshdesk aims to provide its own customers with great support free of cost via email, twitter, or phone.
, Khoros Care (Formerly Spredfast + Lithium)
, Mojo Helpdesk
, Salesforce Service Cloud
, Zendesk Support Suite
, Zoho Desk
, HappyFox Help Desk
, Vision Helpdesk
, Brand Embassy, now part of NICE inContact CXone
Starting Price: $15
- Has featureFree Trial Available?Yes
- Has featureFree or Freemium Version Available?Yes
- Has featurePremium Consulting/Integration Services Available?Yes
- Entry-level set up fee?No
|Blossom||$15.00||Per Agent/Per Month (billed annually)|
|Garden||$35.00||Per Agent/Per Month (billed annually)|
|Estate||$49.00||Per Agent/Per Month (billed annually)|
|Forest||$99.00||Per Agent/Per Month (billed annually)|
|Estate Omnichannel||$79.00||Per Agent/Per Month (billed annually)|
|Forest Omnichannel||$139.00||Per Agent/Per Month (billed annually)|
Starts at $0 for unlimited agents with the Sprout plan. Higher plans at $19.00, $45.00, $69.00 and $125.00 if billed monthly. The 21-day free trial covers all features at the Estate plan.
Freshdesk Support Options
| ||Free Version||Paid Version|
|Video Tutorials / Webinar|
Freshdesk Technical Details
|Operating Systems: ||Unspecified|
|Mobile Application:||Apple iOS, Android|
Frequently Asked Questions
How much does Freshdesk cost?
Freshdesk starts at $15.
What are Freshdesk's top competitors?
What is Freshdesk's best feature?
Reviewers rate Email support highest, with a score of 9.8.
The most common users of Freshdesk are from Small Businesses and the Information Technology & Services industry.