Freshdesk Reviews

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215 Ratings
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Score 8.5 out of 100

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Feature Scorecard Summary

Organize and prioritize service tickets (4)
9.0
Expert directory (3)
8.4
Subscription-based notifications (3)
8.4
ITSM collaboration and documentation (4)
7.6
Ticket creation and submission (4)
9.3
Ticket response (3)
9.7
External knowledge base (3)
8.7
Internal knowledge base (4)
7.9
Customer portal (3)
8.4
IVR (1)
3
Social integration (2)
7.6
Email support (4)
9.8
Help Desk CRM integration (4)
8.3

What is Freshdesk?

Freshdesk is a SaaS based customer support software for businesses of all sizes. The vendor's value proposition is that Freshdesk is priced affordably, and is free forever for any number of agents. There are four other plans available that come with a whole lot of features.

The vendor says Freshdesk is easy to use and takes little time to get started with. Further, it is configurable and customizable. For example, Freshdesk includes a gallery of themes to choose from, and the ability to automate workflows and manage escalations.

Also, Freshdesk uses integrated game mechanics to approach support tickets as chances for agents to score points. Support managers can even set up quests for agents to complete specific tasks like filling up the knowledge base, etc. Freshdesk aims to provide its own customers with great support free of cost via email, twitter, or phone.

Freshdesk Features

Self Help Community Features

Has featureForums
Has featureExternal knowledge base
Has featureInternal knowledge base
Has featureQ and A

Multi-Channel Help Features

Has featureCustomer portal
Has featureLive help chat
Has featurePhone support
Has featureIVR
Has featureCall scripting
Has featureSocial integration
Has featureEmail support
Has featureHelp Desk CRM integration
Additional Features
Has featureCustomizable ticketing, with automations galore
Has featureMulti-channel support capabilities: phone, email, chat, Twitter, Facebook, in-app, forums, widgets.
Has featureGamified system with points, leaderboards and quests
Has featureIntegrations with over 100 business applications

Freshdesk Screenshots

Freshdesk Video

Freshdesk Overview Video

Freshdesk Integrations

Freshdesk Competitors

Freshdesk Pricing

Starting Price: $15

  • Has featureFree Trial Available?Yes
  • Has featureFree or Freemium Version Available?Yes
  • Has featurePremium Consulting/Integration Services Available?Yes
  • Entry-level set up fee?No
EditionPricing DetailsTerms
SproutFree
Blossom$15.00Per Agent/Per Month (billed annually)
Garden$35.00Per Agent/Per Month (billed annually)
Estate$49.00Per Agent/Per Month (billed annually)
Forest$99.00Per Agent/Per Month (billed annually)
Estate Omnichannel$79.00Per Agent/Per Month (billed annually)
Forest Omnichannel$139.00Per Agent/Per Month (billed annually)

Starts at $0 for unlimited agents with the Sprout plan. Higher plans at $19.00, $45.00, $69.00 and $125.00 if billed monthly. The 21-day free trial covers all features at the Estate plan.

Freshdesk Support Options

 Free VersionPaid Version
Phone
Live Chat
Email
Forum/Community
FAQ/Knowledgebase
Social Media
Video Tutorials / Webinar

Freshdesk Technical Details

Deployment Types:SaaS
Operating Systems: Unspecified
Mobile Application:Apple iOS, Android
Supported Countries:Worldwide

Frequently Asked Questions

How much does Freshdesk cost?

Freshdesk starts at $15.

What is Freshdesk's best feature?

Reviewers rate Email support highest, with a score of 9.8.

Who uses Freshdesk?

The most common users of Freshdesk are from Small Businesses and the Information Technology & Services industry.