Freshdesk
Top Rated
Freshdesk
Starting at $0 Up to 10 agents per user
View PricingOverview
What is Freshdesk?
Freshdesk is a cloud-based customer service software that helps businesses of all sizes to deliver stellar customer support. Freshdesk converts requests coming in via email, web, phone, chat, and social into tickets, and unifies ticket resolution across channels. Additionally, Freshdesk...
Recent Reviews
How Freshdesk Differs From Its Competitors
Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Popular Features
View all 13 features- Ticket creation and submission (71)9.090%
- Email support (70)9.090%
- Ticket response (71)9.090%
- Organize and prioritize service tickets (69)8.989%
Reviewer Pros & Cons
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Pricing
View all pricingFree
$0
Cloud
Up to 10 agents
Growth
$15
Cloud
per month per agent
Pro
$49
Cloud
per month per agent
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://freshworks.com/freshdesk/pricing
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting / Integration Services
Product Demos
Welcome to Freshdesk | Best Customer Service Software
01:51
Features
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Product Details
- About
- Integrations
- Competitors
- Tech Details
- FAQs
What is Freshdesk?
Freshdesk is a cloud-based customer service software that helps businesses of all sizes to deliver stellar customer support.
Freshdesk converts requests coming in via email, web, phone, chat, and social into tickets, and unifies ticket resolution across channels. Additionally, Freshdesk lets the user automate workflows, provide self-service, manage SLAs, and measure metrics, to stay on top of customer support. Freshdesk also offers out-of-the-box features like an AI-powered support chatbot, predictive support capabilities, and field service management.
Freskdesk boasts over 50,000+ customers including Hugo Boss, Toshiba, Cisco, Honda, The Atlantic, Chargebee, Grofers, and PhonePe as Freshdesk users, to help them provide faster customer service.
Freshdesk Features
Incident and problem management Features
- Supported: Organize and prioritize service tickets
- Supported: Expert directory
- Supported: Ticket creation and submission
- Supported: Ticket response
- Supported: Automated responses
- Supported: Attachments/Screencasts
- Supported: SLA management
Self Help Community Features
- Supported: Forums
- Supported: External knowledge base
- Supported: Internal knowledge base
- Supported: Q and A
- Supported: Surveys/polls
Multi-Channel Help Features
- Supported: Customer portal
- Supported: Live help chat
- Supported: Phone support
- Supported: IVR
- Supported: Call scripting
- Supported: Social integration
- Supported: Email support
- Supported: Help Desk CRM integration
Freshdesk Video
Freshdesk - Customer Service Software
Freshdesk Integrations
- WordPress
- Mailchimp
- Freshworks CRM
- Google Apps
- Salesforce
- JIRA
Freshdesk Competitors
Freshdesk Technical Details
Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
---|---|
Operating Systems | Unspecified |
Mobile Application | Apple iOS, Android |
Supported Countries | Worldwide |
Supported Languages | Arabic, Bulgarian, Catalan, Czech, Danish, German, Greek, English, Estonian, Finnish, French, Hebrew, Croatian, Hungarian, Indonesian, Italian, Japanese, Korean, Latvian, Lithuanian, Malay, Dutch, Norwegian, Polish, Portuguese, Romanian, Russian, Slovak, Slovenian, Spanish, Serbian, Swedish, Thai, Turkish, Ukrainian, Vietnamese, Chinese (Simplified) |
Frequently Asked Questions
Freshdesk starts at $0.
Reviewers rate Ticket creation and submission and Ticket response and Email support highest, with a score of 9.
The most common users of Freshdesk are from Mid-sized Companies (51-1,000 employees).
Comparisons
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Reviews and Ratings
(366)
Attribute Ratings
Reviews
(1-25 of 32)- Popular Filters
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January 11, 2023
FRESHDESK WORKS..... GREAT and Outstanding Customer Support!
January 11, 2023
Freshdesk Review
January 10, 2023
A fresh look at Freshdesk
August 24, 2022
The Freshdesk free plan provides everything we need and more
August 05, 2022
Freshdesk added value to our company
July 21, 2022
Fresh out the box its ready to use
July 08, 2022
Great Even If You Don't Like Ticketing Systems
July 08, 2022
Fresh Perspectives with FreshDesk
April 30, 2022
Startup company that maximizing CX
Score 1 out of 10
Vetted Review
Verified User
March 01, 2022
Freshdesk Review
Score 10 out of 10
Vetted Review
Verified User
January 05, 2022
My experience with Freshdesk
Score 7 out of 10
Vetted Review
Verified User
July 23, 2021
You will love the experience. Just try Freshdesk
Score 10 out of 10
Vetted Review
Verified User
Score 10 out of 10
Vetted Review
Verified User
May 10, 2021
Customer Query Management Tool
May 03, 2021
Freshdesk brings interesting call center options
April 30, 2021
Straightforward Support Desk Software
April 25, 2021
Simple, easy to use CRM for emerging businesses
April 23, 2021
Freshdesk is the Best Support Desk We've Used
April 23, 2021
Freshdesk is easy for end user and support staff
April 22, 2021
Freshdesk: finance automation and much more
March 14, 2021