Freshsales Reviews & Ratings 2024

Q: What are Freshsales's top competitors?

Pipedrive , Insightly , and Salesforce Sales Cloud are common alternatives for Freshsales.

Starting at $11 per month per user

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Overview

What is Freshsales?

Recent Reviews

Good Product that is Still Improving

7 out of 10

June 08, 2022

Incentivized

We use Freshworks CRM in our business to organize and categorize clients, keep track of new leads, deals and sales progress. We use this …

Freshwork CRM Formerly Freshsales Review

8 out of 10

November 05, 2021

Incentivized

It's is Used Accross the Marketing, Sales and Service Department for Smooth Collaboration Between each of them. Freshwork CRM is basically …

Manage your Business using Freshworks CRM!

8 out of 10

July 23, 2021

I've tried various other CRM's and Freshworks CRM looks and feels energetic and easy to use. You can easily configure workflows and …

Great CRM for small businesses

9 out of 10

June 11, 2021

Incentivized

I use Freshworks CRM as a CRM and Sales Engagement platform. Love having sales sequences integrated with the standard CRM system. It's …

FreshSales is a great alternative to Salesforce for smaller organizations !

6 out of 10

June 10, 2021

Incentivized

We brought on [Freshworks CRM (formerly Freshsales)] as a replacement for Salesforce. We needed a way to track leads through the sales …

Freshworks CRM is the best CRM!

10 out of 10

May 17, 2021

Incentivized

We currently use it for a couple of client projects. We implemented Freshworks CRM [(formerly Freshsales)] for a retail company. We used …

Overall Great CRM

8 out of 10

May 14, 2020

Incentivized

We are using Freshsales for our sales department and for client management through projects at my web design company in Nashville. It …

Freshsales allowed us to effectively move our CRM to the cloud at a very reasonable price.

9 out of 10

May 08, 2020

Incentivized

Freshsales is being used to manage our sales pipeline and act as a CRM for other parts of the business. It allowed us to go to a …

Freshsales at a glance!

9 out of 10

May 07, 2020

Incentivized

We use Freshsales in our prospect, commercial, and relationship areas. We resolved problems of generating leads with the proper …

Freshsales Review

10 out of 10

May 07, 2020

Incentivized

It is being used by the whole sales team including the support team. We have our support portal also connected with Freshsales so that we …

The best free CRM solution out there for all the startups out there!!

8 out of 10

May 01, 2020

Incentivized

This is the simplest CRM out there and the only one that offers a free plan, so for small and medium businesses it is somewhat of a boon …

Definitely the freshest approach to sales and customer relationship management

9 out of 10

April 30, 2020

Incentivized

I used Freshsales to track our new business and set up workflows based on specific points of the deal. I also used it to store customized …

Freshsales Review

10 out of 10

April 16, 2020

Incentivized

For the past 3 years, Freshsales has changed the way we monitor sales, opportunities, and even projects.
We use Freshsales across the whole …

Freshsales is better than the rest!

10 out of 10

February 03, 2020

Incentivized

We have two use cases for Freshsales - we use it as a straightforward CRM for our sales team to manage our relationships with clients, and …

Simple and efficient CRM

8 out of 10

February 01, 2020

Incentivized

We use Freshsales CRM to manage leads that come in via telephone, web, and email. Also, we use it to keep track of sales opportunities to …

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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 20 features

Pipeline visualization (51)
9.7
97%
Customer data management / contact management (52)
7.3
73%
Integration with email client (e.g., Outlook or Gmail) (51)
5.5
55%
Interaction tracking (51)
5.4
54%

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Pricing

View all pricing

Growth

$9

Cloud

per month (billed annually) per user

Pro

$39

Cloud

per month (billed annually) per user

Enterprise

$59

Cloud

per month (billed annually) per user

Entry-level set up fee?

No setup fee

For the latest information on pricing, visithttps://www.freshworks.com/crm/pricing

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Starting price (does not include set up fee)

$11 per month per user

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Features

Sales Force Automation

This is the technique of using software to automate certain sales-related tasks.

6.6

Avg 7.7

7.3
Customer data management / contact management
(52) Ratings
The software acts as a single source for all customer data and enables users to access that data efficiently.
8.1
Workflow management
(50) Ratings
The software helps automate parts of the sales process, such as sending emails, updating contact records, and following approval processes.
8
Territory management
(40) Ratings
Users can defines salesperson territories based on customer or market characteristics.
5.8
Opportunity management
(44) Ratings
Users can track deals and create quotes.
5.5
Integration with email client (e.g., Outlook or Gmail)
(51) Ratings
Users can perform tasks within their inbox, such as logging emails, creating contacts, and creating events.
5.4
Interaction tracking
(51) Ratings
Users can log and track all customer interactions through any channel, including social, email, phone and in-person.
6.4
Channel / partner relationship management
(38) Ratings
The software allows for sales, territory, lead, order and account management for partners or OEM relationships.

Marketing Automation

This component of CRM software helps to automate and scale marketing tasks and the subsequent analysis of those efforts.

5.6

Avg 7.6

CRM Project Management

This component of CRM software helps users initiate, plan, collaborate on, execute, track, and close projects.

8.9

Avg 7.6

CRM Reporting & Analytics

Reporting and analytics in CRM software includes sales forecasting, pipeline analysis, and automated dashboards.

7.4

Avg 7.6

Customization

This addresses a company’s ability to configure the software to fit its specific use case and workflow.

4.9

Avg 7.6

3.8
Custom fields
(49) Ratings
Users can create custom fields to store additional information on standard and custom objects.
8
Custom objects
(39) Ratings
Users can create custom record types that allow them to store information unique to their organization, and link them to standard and other custom objects.
2.9
API for custom integration
(37) Ratings
An API (application programming interface) provides a standard programming interface for connecting third-party systems to the software for data creation, access, updating and/or deletion.

Security

This component helps a company minimize the security risks by controlling access to the software and its data, and encouraging best practices among users.

7.1

Avg 8.3

Platform

9.9

Avg 7.5

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Product Details

About
Integrations
Competitors
Tech Details
FAQs

What is Freshsales?

Freshsales is a sales force automation solution for sales teams. It provides features that help salespeople to attract quality leads, engage in contextual conversations, drive deals with AI-powered insights, and nurture customer relationships. With built-in email, phone, chat, and telephony, Freshsales gives sales teams more time for selling by automating the sales process. It includes Freddy AI, salespeople can get insights into the best deals to go after and what actions to take and predict revenue with sales forecasting.

Freshsales Features

Show Unsupported Features

Sales Force Automation Features

Supported: Customer data management / contact management
Supported: Workflow management
Supported: Territory management
Supported: Opportunity management
Supported: Integration with email client (e.g., Outlook or Gmail)
Supported: Quote & order management
Supported: Interaction tracking
Supported: Channel / partner relationship management

Marketing Automation Features

Supported: Lead management
Supported: Email marketing

CRM Project Management Features

Supported: Task management
Supported: Reporting

CRM Reporting & Analytics Features

Supported: Forecasting
Supported: Pipeline visualization
Supported: Customizable reports

Customization Features

Supported: Custom fields
Supported: Custom objects
Supported: API for custom integration

Security Features

Supported: Role-based user permissions
Supported: Single sign-on capability

Platform Features

Supported: Mobile access

Freshsales Screenshots

Freshsales Integrations

Freshsales Competitors

Freshsales Technical Details

Deployment Types	Software as a Service (SaaS), Cloud, or Web-Based
Operating Systems	Unspecified
Mobile Application	Apple iOS, Android, Windows Phone
Supported Countries	Worldwide
Supported Languages	English, German, Dutch, Italian, French, Spanish, Portuguese, Polish, Russian, Chinese

Frequently Asked Questions

Freshsales starts at $11.

Pipedrive, Insightly, and Salesforce Sales Cloud are common alternatives for Freshsales.

Reviewers rate Mobile access highest, with a score of 9.9.

The most common users of Freshsales are from Small Businesses (1-50 employees).

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Comparisons

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Reviews and Ratings

(124)

Attribute Ratings

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September 17, 2019

Freshsales is A Phenomenal Choice For Lead And Prospect Database Management

Rudy Veve

Buiness Development Manager

Z-Axon Inc (Real Estate, 1-10 employees)

Score 10 out of 10

Vetted Review

Verified User

Use Cases and Deployment Scope

Freshsales is being used by my company as a single point of contact for all of our lead and prospect database. We use it to warehouse all of our client and account information and is the tool that we use for all of our calling out for lead and prospect generation. I am able to follow the lead from the initial point of contact through out the entire lead and sales cycle and then once they are a client I can use Freshsales to do all reordering and account management. Along with the mobile application on my mobile devices Freshsales has to be one of the most extensible and robust sales tools that I have used since Salesforce!

Pros and Cons

Freshsales does predictive strength of a lead thing very well. By assigning each lead a score to how many times and in what ways they have been contacted I am able to see at one glance how hot or cold a lead is and where they are at in their buying process
Fresh sales offers an on board dialer that is an effective tool to be able to do out bound dialing and to use as a way for your clients to get a hold of you!
I really like how Freshsales comes at database management and how relational every aspect of the overall database it is.

I think if the outbound phone tool was a true predictive dialer and allowed me to load a list of numbers and just tell it to go by hitting a button that would make my job easier.
I wish that Freshsales was a little bit more intuitive with some aspects of their GUI.
I think that Freshsales could use a lesson from the likes of Five9 or Call Fire when it comes to the types of reporting that it can execute.

Likelihood to Recommend

I think that Freshsales is well suited for a smaller company or a medium to larger company that has remote agents. I think that Freshsales is not as well suited for a company that has to do a lot of out bound dialing.

Freshsales Feature Ratings

Sales Force Automation (7)

82.85714285714286%

8.3

Customer data management / contact management: 100%
10.0
Workflow management: 70%
7.0
Territory management: 70%
7.0
Opportunity management: 90%
9.0
Integration with email client (e.g., Outlook or Gmail): 100%
10.0
Interaction tracking: 100%
10.0
Channel / partner relationship management: 50%
5.0

Customer Service & Support

N/A

Marketing Automation (2)

85%

8.5

Lead management: 100%
10.0
Email marketing: 70%
7.0

CRM Project Management (2)

80%

8.0

Task management: 100%
10.0
Reporting: 60%
6.0

CRM Reporting & Analytics (2)

95%

9.5

Pipeline visualization: 100%
10.0
Customizable reports: 90%
9.0

Customization (3)

N/A

Custom fields: N/A
N/A
Custom objects: N/A
N/A
API for custom integration: N/A
N/A

Security (2)

80%

8.0

Role-based user permissions: 80%
8.0
Single sign-on capability: 80%
8.0

Social CRM

N/A

Integrations with 3rd-party Software

N/A

Platform (1)

100%

10.0

Mobile access: 100%
10.0

Return on Investment

The ROI has been worth it.
The ease of use and overall functionality has been worth it.
The purchase of FS is definitely worth it.

Alternatives Considered

Salesforce

I think that the overall comparison of FS and SF is a debatable one as FS is still so much in its infancy and I would be excited to see where the upcoming generation releases of FS take this great start to what seems to be a product that is going to around for a very long time!

Price
Product Features
Product Usability
Product Reputation
Prior Experience with the Product
Vendor Reputation
Existing Relationship with the Vendor
Positive Sales Experience with the Vendor

After using fresh sales it was one of the most intuitive CRM and One-Stop shops for our company that we had used to date

Evaluation Lessons Learned

We would have tried a few more products

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Growth

$9

Pro

$39

Enterprise

$59

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