Freshsales Reviews

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Score 7.5 out of 101

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Reviews (1-25 of 37)

Dan Styklunas profile photo
Score 9 out of 10
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Likelihood to Recommend

I think it offers a lot of value for a small or medium-sized business. It can probably work well for an enterprise too, but I don't know how well it would scale in that context. I can say that it has never gone down on me or been unavailable, so the performance has been great. I do like how I can send and reply to emails right inside the program without having to switch back to other applications. The reporting is straightforward and works well with minimal setup. Very useful.
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Josette Skilling profile photo
Score 10 out of 10
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Likelihood to Recommend

It's a great overall solution for anyone who wants an easy to implement, easy to use solution. The sales campaigns are easy to set up and the workflows are just as easy. The visual screen is a joy to work with. Having customized and implemented Salesforce before, this is so much easier and has all of the same functionality. And the support is quite good!
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Lavanya Chandrasekharan profile photo
Score 9 out of 10
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Likelihood to Recommend

Irrespective of the team size, Freshsales can be used by all teams. It has a lot of cool integrations which we are looking at now. The UI is very easy with just the right amount of menus. A suggestion would be uploading a file and adding links in the notes(for instance of customer interactions).
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Steven Duran profile photo
Score 8 out of 10
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If you are an online-based business, this is a perfect CRM solution to start with. It's really cost-effective, simple to implement, and they have excellent support documentation to help you run your business and optimize your sales pipeline and database. If I was starting a new business tomorrow, I would be hard-pressed to find something better than Freshsales at this point.
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Ankit Thakrar profile photo
Score 9 out of 10
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Likelihood to Recommend

It meets the core needs almost perfectly - Journey from creating a lead to closing the opportunity.

Lead Management - 10/10
Contacts Management - 10/10
Account Management - 8/10 ( Currently if I create any notes or attach a file to a Deal/Opportunity it does not reflect in the Account page, which I feel should be visible).
Deal Management - 10/10

Task Management - 7/10 (The task view is a little restrictive, can be improved).
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Michael Brennan profile photo
Score 10 out of 10
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Likelihood to Recommend

It would be best suited for a smaller company (startup or a family-owned business) that needs to manage its relationships with users and the business opportunities in a simple but effective way. Also, great for teams that work from different locations; the data is elegantly synchronized for all involved users. It is not suitable for those companies that need (and can justify the costs and resources involved) all the bells and whistles of the CRM.
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Aaron Krall profile photo
Score 9 out of 10
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Freshsales is great if you have high lead flow and multiple funnels you need to keep track of. It's great at automating a lot of the follow-up and engagement. If you're a one-man-band or don't have high lead flow this might be a bit overkill for you.
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No photo available
Score 1 out of 10
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If you're looking for an extremely cheap, bare-bones CRM that will house a few hundred contacts that you manually enter, FreshSales is probably a fine solution for you. If you're running a sales or customer success team with any sort of scale or sophistication, this system will be unable to support your needs. I used to be an advocate of FreshSales as a good starter CRM, but due to all of their issues with downtime and bugs - and the fact that they deleted over half of our user data (20,000+ records) - I would strongly recommend that you avoid this company and spend a little extra to get something reliable.
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Score 9 out of 10
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Likelihood to Recommend

Freshsales is well suited for anyone dealing with a large number of accounts and contacts. If that applies to you, then Freshsales can be a very powerful tool. It is also well-suited to anyone who wants to automate the process by setting rules, as well as anyone needing help with managing sales pipelines. Anyone wanting to use it more on mobile would not find it to be very useable.
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Score 10 out of 10
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Likelihood to Recommend

The best part about Freshsales is that we customize the application and add different custom fields.
The other best part is lead scoring. I just love this feature it tells you which is the hottest lead and which one is a cold lead. It helps to streamline our process and focus on customers who are active and responsive.
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Score 8 out of 10
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Likelihood to Recommend

Freshsales is well suited for organizations where the entire sales process is managed between close-knitted teams as it's easy to complete the tasks and manage follow-ups.
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Score 9 out of 10
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Likelihood to Recommend

Well suited for:
  • Small sales teams
  • Lead pipeline tracking
  • Team management
  • Communication options
  • Prioritization of leads
  • Visualization of leads and sales

Not suited for:
  • Bigger teams
  • The company who has a custom process
  • Who needs a knowledge base
  • Chat-based sales
  • Filteration of emails
  • Who need to raise tickets
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Score 9 out of 10
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Freshsales is best suited to track all outside comms across an organization, so you can see the history of an entire client from pre-sales to account management.
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Score 7 out of 10
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Freshsales is suited on all [parts of] the sales cycle. From the lead area to deals won. It is very effective to keep track of all the stages. It is highly recommended for the software and IT industries. Overall, I don't find any scenario that it cannot be used. The CRM can be adjusted to anyone's needs.
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Feature Scorecard Summary

Customer data management / contact management (37)
6.9
Workflow management (36)
6.3
Territory management (29)
7.0
Opportunity management (31)
6.7
Integration with email client (e.g., Outlook or Gmail) (36)
7.2
Interaction tracking (37)
7.1
Channel / partner relationship management (28)
5.6
Lead management (34)
7.1
Email marketing (36)
6.1
Task management (33)
6.4
Reporting (34)
6.2
Forecasting (30)
6.0
Pipeline visualization (36)
7.3
Customizable reports (30)
5.8
Custom fields (34)
6.9
Custom objects (27)
6.5
API for custom integration (26)
5.6
Single sign-on capability (27)
6.0
Role-based user permissions (31)
6.5
Mobile access (33)
5.5

About Freshsales

Freshsales is an all-in-one sales CRM software with features like built-in phone and email, lead scoring, visual sales pipeline, reports and dashboards, automations, and mobile apps, ensuring that sales reps do not have to juggle between multiple tools to get the job done. According to the vendor, Freshsales is extremely easy to use, and has an intuitive UI means translating to minimal on-boarding time for sales reps.

Freshsales comes with auto-profile enrichment and activity tracking which helps sales reps get a 360-degree view of their leads. The vendor promises that the AI-based lead scoring feature helps sales reps understand and prioritize their leads better. Freshsales also enables sales reps to get a more holistic view of their sales pipeline with the visual sales pipeline. The drag and drop UI makes it easy to move deals between stages and even mark them as won or lost. The visual sales reports and dashboards make it easy to accurately forecast your business. The sales campaigns feature in Freshsales allows users to create, send, and track outbound email campaigns without having to rely on external software.

Freshsales Features

Sales Force Automation Features
Has featureCustomer data management / contact management
Has featureWorkflow management
Has featureTerritory management
Has featureOpportunity management
Has featureIntegration with email client (e.g., Outlook or Gmail)
Does not have featureContract management
Does not have featureQuote & order management
Has featureInteraction tracking
Has featureChannel / partner relationship management
Customer Service & Support Features
Does not have featureCase management
Does not have featureCall center management
Does not have featureHelp desk management
Marketing Automation Features
Has featureLead management
Has featureEmail marketing
CRM Project Management Features
Has featureTask management
Does not have featureBilling and invoicing management
Has featureReporting
CRM Reporting & Analytics Features
Has featureForecasting
Has featurePipeline visualization
Has featureCustomizable reports
Customization Features
Has featureCustom fields
Has featureCustom objects
Does not have featureScripting environment
Has featureAPI for custom integration
Security Features
Has featureRole-based user permissions
Has featureSingle sign-on capability
Social CRM Features
Does not have featureSocial data
Does not have featureSocial engagement
Integrations with 3rd-party Software Features
Does not have featureMarketing automation
Does not have featureCompensation management
Platform Features
Has featureMobile access

Freshsales Screenshots

Freshsales Integrations

Freshdesk, Segment, Freshchat, Freshcaller, Mailchimp, Zapier, PieSync, Xero, Google, Freshconnect, QuickBooks

Freshsales Competitors

Pipedrive, Insightly, Salesforce

Pricing

Has featureFree Trial Available?Yes
Has featureFree or Freemium Version Available?Yes
Has featurePremium Consulting/Integration Services Available?Yes
Entry-level set up fee?No
EditionPricing DetailsTerms
SPROUT$0/user/month
BLOSSOM$12/user/month
GARDEN$25/user/month
ESTATE$49/user/month
Forest$79/user/month

21-day FREE trial. No credit card required. Free to get started, affordable as you grow

Freshsales Support Options

 Free VersionPaid Version
Phone
Email
FAQ/Knowledgebase
Video Tutorials / Webinar

Freshsales Technical Details

Deployment Types:SaaS
Operating Systems: Unspecified
Mobile Application:Apple iOS, Android, Windows Phone
Supported Countries:Worldwide
Supported Languages: English, German, Dutch, Italian, French, Spanish, Portuguese, Polish, Russian, Chinese