Freshsales Reviews

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57 Ratings
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Score 8.1 out of 100

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TrustRadius Top Rated for 2020

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Reviews (1-25 of 47)

Brandon Howard | TrustRadius Reviewer
May 14, 2020

Overall Great CRM

Score 8 out of 10
Vetted Review
Verified User
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Return on Investment

  • Freshsales has definitely had a positive impact on our sales. It's difficult to nail down the ROI it has generated, but it's well worth the cost.
  • The savings is mostly in time spent on lead and client follow up, so we can handle more leads and projects with a smaller team.
Read Brandon Howard's full review
Prashant Choudhary | TrustRadius Reviewer
May 01, 2020

The best free CRM solution out there for all the startups out there!!

Score 8 out of 10
Vetted Review
Verified User
Review Source

Return on Investment

  • The productivity of sales team increased.
  • Ease of access of menus, availability of logic filters, customizable overviews, sales pipelines and workflow automation have increased the marketing productivity.
  • Customer engagement and support has also been bettered by this.
Read Prashant Choudhary's full review
Josette Skilling | TrustRadius Reviewer
July 24, 2019

Freshsales makes it easy to manage our business!

Score 10 out of 10
Vetted Review
Verified User
Review Source

Return on Investment

  • We currently have a pipeline which should enable us to meet our goals. The sales campaign alone has resulted in many more demos at this time of year than we would normally have. We feel that moving into the seasonal selling cycle we have, there will be several more touches which will have occurred and that will give us a sale edge.
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Steven Duran | TrustRadius Reviewer
July 24, 2019

Perfect cloud-based CRM if you're just getting started.

Score 8 out of 10
Vetted Review
Verified User
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Return on Investment

  • It's streamlined our ability to convert leads in to customers.
  • It's been incredibly helpful to set reminders for callbacks and follow-ups.
  • It has been really helpful to utilize the "note" function at the customer level so that you can personalize your interactions if need be.
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Michael Brennan | TrustRadius Reviewer
July 07, 2019

Able to replace Salesforce for a startup.

Score 10 out of 10
Vetted Review
Verified User
Review Source

Return on Investment

  • Freshsales saved our resources during the early stage of our startup that we were able to use more efficiently on getting new customers.
  • We identified several duplicate processes in our workflow.
  • We also saved costs on managing our remote co-workers by being able to have control over their performance and goals.
Read Michael Brennan's full review

Feature Scorecard Summary

Customer data management / contact management (47)
Workflow management (46)
Territory management (37)
Opportunity management (40)
Integration with email client (e.g., Outlook or Gmail) (46)
Interaction tracking (47)
Channel / partner relationship management (36)
Lead management (43)
Email marketing (44)
Task management (43)
Reporting (44)
Forecasting (39)
Pipeline visualization (46)
Customizable reports (40)
Custom fields (44)
Custom objects (36)
API for custom integration (34)
Single sign-on capability (35)
Role-based user permissions (40)
Mobile access (43)

About Freshsales

Freshsales is an all-in-one sales CRM software with features like built-in phone and email, lead scoring, visual sales pipeline, reports and dashboards, automations, and mobile apps, ensuring that sales reps do not have to juggle between multiple tools to get the job done. According to the vendor, Freshsales is extremely easy to use, and has an intuitive UI means translating to minimal on-boarding time for sales reps.

Freshsales comes with auto-profile enrichment and activity tracking which helps sales reps get a 360-degree view of their leads. The vendor promises that the AI-based lead scoring feature helps sales reps understand and prioritize their leads better. Freshsales also enables sales reps to get a more holistic view of their sales pipeline with the visual sales pipeline. The drag and drop UI makes it easy to move deals between stages and even mark them as won or lost. The visual sales reports and dashboards make it easy to accurately forecast your business. The sales campaigns feature in Freshsales allows users to create, send, and track outbound email campaigns without having to rely on external software.

Freshsales Features

Sales Force Automation Features
Has featureCustomer data management / contact management
Has featureWorkflow management
Has featureTerritory management
Has featureOpportunity management
Has featureIntegration with email client (e.g., Outlook or Gmail)
Does not have featureContract management
Does not have featureQuote & order management
Has featureInteraction tracking
Has featureChannel / partner relationship management
Customer Service & Support Features
Does not have featureCase management
Does not have featureCall center management
Does not have featureHelp desk management
Marketing Automation Features
Has featureLead management
Has featureEmail marketing
CRM Project Management Features
Has featureTask management
Does not have featureBilling and invoicing management
Has featureReporting
CRM Reporting & Analytics Features
Has featureForecasting
Has featurePipeline visualization
Has featureCustomizable reports
Customization Features
Has featureCustom fields
Has featureCustom objects
Does not have featureScripting environment
Has featureAPI for custom integration
Security Features
Has featureRole-based user permissions
Has featureSingle sign-on capability
Social CRM Features
Does not have featureSocial data
Does not have featureSocial engagement
Integrations with 3rd-party Software Features
Does not have featureMarketing automation
Does not have featureCompensation management
Platform Features
Has featureMobile access

Freshsales Screenshots

Freshsales Integrations

Freshdesk, Segment, Freshchat, Freshcaller, Mailchimp, Zapier, PieSync, Xero, Google, Freshconnect, QuickBooks

Freshsales Competitors

Pipedrive, Insightly, Salesforce


  • Has featureFree Trial Available?Yes
  • Has featureFree or Freemium Version Available?Yes
  • Has featurePremium Consulting/Integration Services Available?Yes
  • Entry-level set up fee?No
EditionPricing DetailsTerms

21-day FREE trial. No credit card required. Free to get started, affordable as you grow

Freshsales Support Options

 Free VersionPaid Version
Video Tutorials / Webinar

Freshsales Technical Details

Deployment Types:SaaS
Operating Systems: Unspecified
Mobile Application:Apple iOS, Android, Windows Phone
Supported Countries:Worldwide
Supported Languages: English, German, Dutch, Italian, French, Spanish, Portuguese, Polish, Russian, Chinese