Freshsales Reviews

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Score 7.5 out of 101

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Score 9 out of 10
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Usability

9
I'm only trained in one portion of it, and I find that easy enough to maneuver. It's not an everyday must use product for me, so the fact that I can come back after days off and still find my way very easily speaks to the UI of the product
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Feature Scorecard Summary

Customer data management / contact management (37)
6.9
Workflow management (36)
6.3
Territory management (29)
7.0
Opportunity management (31)
6.7
Integration with email client (e.g., Outlook or Gmail) (36)
7.2
Interaction tracking (37)
7.1
Channel / partner relationship management (28)
5.6
Lead management (34)
7.1
Email marketing (36)
6.1
Task management (33)
6.4
Reporting (34)
6.2
Forecasting (30)
6.0
Pipeline visualization (36)
7.3
Customizable reports (30)
5.8
Custom fields (34)
6.9
Custom objects (27)
6.5
API for custom integration (26)
5.6
Single sign-on capability (27)
6.0
Role-based user permissions (31)
6.5
Mobile access (33)
5.5

About Freshsales

Freshsales is an all-in-one sales CRM software with features like built-in phone and email, lead scoring, visual sales pipeline, reports and dashboards, automations, and mobile apps, ensuring that sales reps do not have to juggle between multiple tools to get the job done. According to the vendor, Freshsales is extremely easy to use, and has an intuitive UI means translating to minimal on-boarding time for sales reps.

Freshsales comes with auto-profile enrichment and activity tracking which helps sales reps get a 360-degree view of their leads. The vendor promises that the AI-based lead scoring feature helps sales reps understand and prioritize their leads better. Freshsales also enables sales reps to get a more holistic view of their sales pipeline with the visual sales pipeline. The drag and drop UI makes it easy to move deals between stages and even mark them as won or lost. The visual sales reports and dashboards make it easy to accurately forecast your business. The sales campaigns feature in Freshsales allows users to create, send, and track outbound email campaigns without having to rely on external software.

Freshsales Features

Sales Force Automation Features
Has featureCustomer data management / contact management
Has featureWorkflow management
Has featureTerritory management
Has featureOpportunity management
Has featureIntegration with email client (e.g., Outlook or Gmail)
Does not have featureContract management
Does not have featureQuote & order management
Has featureInteraction tracking
Has featureChannel / partner relationship management
Customer Service & Support Features
Does not have featureCase management
Does not have featureCall center management
Does not have featureHelp desk management
Marketing Automation Features
Has featureLead management
Has featureEmail marketing
CRM Project Management Features
Has featureTask management
Does not have featureBilling and invoicing management
Has featureReporting
CRM Reporting & Analytics Features
Has featureForecasting
Has featurePipeline visualization
Has featureCustomizable reports
Customization Features
Has featureCustom fields
Has featureCustom objects
Does not have featureScripting environment
Has featureAPI for custom integration
Security Features
Has featureRole-based user permissions
Has featureSingle sign-on capability
Social CRM Features
Does not have featureSocial data
Does not have featureSocial engagement
Integrations with 3rd-party Software Features
Does not have featureMarketing automation
Does not have featureCompensation management
Platform Features
Has featureMobile access

Freshsales Screenshots

Freshsales Integrations

Freshdesk, Segment, Freshchat, Freshcaller, Mailchimp, Zapier, PieSync, Xero, Google, Freshconnect, QuickBooks

Freshsales Competitors

Pipedrive, Insightly, Salesforce

Pricing

Has featureFree Trial Available?Yes
Has featureFree or Freemium Version Available?Yes
Has featurePremium Consulting/Integration Services Available?Yes
Entry-level set up fee?No
EditionPricing DetailsTerms
SPROUT$0/user/month
BLOSSOM$12/user/month
GARDEN$25/user/month
ESTATE$49/user/month
Forest$79/user/month

21-day FREE trial. No credit card required. Free to get started, affordable as you grow

Freshsales Support Options

 Free VersionPaid Version
Phone
Email
FAQ/Knowledgebase
Video Tutorials / Webinar

Freshsales Technical Details

Deployment Types:SaaS
Operating Systems: Unspecified
Mobile Application:Apple iOS, Android, Windows Phone
Supported Countries:Worldwide
Supported Languages: English, German, Dutch, Italian, French, Spanish, Portuguese, Polish, Russian, Chinese