Freshservice boosts your IT department
We use Freshservice as an ITSM suite. It has everything you need to manage your IT department Ticketing, Problem management, Knowledge …
Freshservice
Top Rated
Freshservice
Starting at $19 Per Month Per User
View PricingOverview
What is Freshservice?
Freshservice is a cloud-based service desk and IT service management (ITSM) solution that currently serves more than 10,000 SMB, mid-market, and enterprise customers worldwide.
Read moreRecent Reviews
Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Top Rated
2022
Popular Features
View all 13 features- Organize and prioritize service tickets (69)9.090%
- Self-service tools (65)8.383%
- ITSM reports and dashboards (57)8.181%
- ITSM collaboration and documentation (59)8.181%
Reviewer Pros & Cons
View all pros & consVideo Reviews
1 video
Freshservice Review: Supports Business In Addressing Recurring IT Issues
01:34
Pricing
View all pricingStarter
$19.00
Cloud
Per Month Per User
Growth
$49.00
Cloud
Per Month Per User
Pro
$89.00
Cloud
Per Month Per User
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://www.freshworks.com/freshservice…
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting / Integration Services
Product Demos
Why Green Pastures Tech loves Freshservice
01:28
Why Judson University loves Freshservice
01:03
How Judson University transformed IT Service Management using Freshservice
01:19
Judson University's favorite Freshservice features
02:02
How Judson University transformed IT Service Management using Freshservice
01:19
Judson University's favorite Freshservice features
02:02
Features
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Product Details
What is Freshservice?
Freshservice is a cloud-based service desk and IT service management (ITSM) solution that currently serves more than 40000 SMB, mid-market, and enterprise customers worldwide.
Freshservice is designed, using ITIL best practice, to help IT organizations to focus on what’s most important – exceptional service delivery and customer satisfaction. In addition to supporting their service desk and ITSM needs, these customers choose Freshservice based on ease to use, speed of setup, customer service, and affordability.
Freshservice has an intuitive UI, is effortlessly configurable and customisable to meet customers’ exact requirements, and is easily integrated with other business and IT systems. Native integrations with a number of popular cloud services such as Google Apps, Dropbox, AWS, and Bomgar also speed up deployment and reach.
Freshservice is part of the Freshworks product family, whose products include Freshdesk Customer Support Software, Freshsales CRM Software etc. – with more than 150000 businesses worldwide, including Cisco, Honda, 3M, The Atlantic, and QuizUp.
Freshservice Features
Incident and problem management Features
- Supported: Organize and prioritize service tickets
- Supported: Expert directory
- Supported: Service restoration
- Supported: Self-service tools
- Supported: Subscription-based notifications
- Supported: ITSM collaboration and documentation
- Supported: ITSM reports and dashboards
ITSM asset management Features
- Supported: Configuration mangement
- Supported: Asset management dashboard
- Supported: Policy and contract enforcement
Change management Features
- Supported: Change requests repository
- Supported: Change calendar
- Supported: Service-level management
Additional Features
- Supported: Service Catalog
- Supported: Advanced Enterprise Reporting
- Supported: CMDB
- Supported: Knowledge Management
- Supported: Self-Service Portal
- Supported: Relationship Mapping
Freshservice Screenshots
Freshservice Videos
Why Green Pastures Tech loves Freshservice?
Why Judson University loves Freshservice?
How Judson University transformed IT Service Management using Freshservice.
Judson University's favorite Freshservice Features.
How Judson University transformed IT Service Management using Freshservice.
Judson University's favorite Freshservice Features.
Freshservice Integrations
Freshservice Competitors
Freshservice Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android |
| Supported Countries | Worldwide |
| Supported Languages | Catalan, Chinese, Czech, Danish, Dutch, English, Estonian, Finnish, French, German, Hungarian, Indonesian, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Slovak, Slovenian, Spanish, Swedish, Turkish, Vietnamese |
Frequently Asked Questions
Freshservice is a cloud-based service desk and IT service management (ITSM) solution that currently serves more than 10,000 SMB, mid-market, and enterprise customers worldwide.
SolarWinds Service Desk (SSD), ServiceNow IT Service Management, and SysAid are common alternatives for Freshservice.
Reviewers rate Organize and prioritize service tickets highest, with a score of 9.
The most common users of Freshservice are from Mid-sized Companies (51-1,000 employees) and the Information Technology & Services industry.
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Learn MoreReviews and Ratings
(136)
Attribute Ratings
Reviews
(1-25 of 68)- Popular Filters
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December 28, 2022
Freshservice boosts your IT department
Score 9 out of 10
Vetted Review
Verified User
- Reduce MTTR
- Increase agent productivity
- Increase user acceptation
December 02, 2022
Great product, worth every penny
- Faster responses to users according to established SLAs.
- Measure the quantity of requests being handled by IT department.
- Help prioritize tickets.
December 01, 2022
Delivers on it's promises
- Increased Agent Productivity
- Ability to meet SLA's
December 01, 2022
Fresh is a delight
- speeds up agent ticket handling
- excellent reporting
- unified change and incident and problem management
December 01, 2022
Freshservice review for those who is looking for ITSM tool
- User satisfaction has raised raised 40%
- agent productivity has also raised
- effectivenes of Helpdesk has raised
December 01, 2022
Absolutely fab all rounder
- Higher SLAs
- Agent productivity
- Reporting
- Problem management
- Asset tracking
December 01, 2022
Freshservice Delivers Fresh Service!
- Helpdesk is much more efficient; our agents are so much more productive.
- Happier end users!
- Happier associates!
November 29, 2022
Freshservice (Exceptional Value)
- Increased productivity
- Reduction in end user Down-time resulting in Higher user productivity
- Identify major organizational issues based on tickets logged to identify problems
November 29, 2022
Freshservice is just what we need.
- Allows our technicians to prioritize their workday.
- Allows management to see the workload to determine if we need additional staffing
- Made reporting issues simple for the end user
November 29, 2022
A complete management system for a busy tech support office!
- Helps to increase tracking on repeat issues and analyze trends
- One centralized location to manage assets and know what is currently deployed and who owns the device
- From a budgetary perspective it does not break the bank!
November 29, 2022
Freshservice rocks!
- We didn't have service level agreements until we implemented fresh service. This has improved our overall performance.
- Positive reinforcement through agent reviews has inspired my staff to become better. Entrance
November 22, 2022
Freshservice helpdesk must!
- Seamless organization
- Tracking and Reporting abilities
November 21, 2022
Service desk and ITSM solution easy to use and to set up, providing a great return on investment
- increased agent productivity
- higher service level agreements
- increased customer satisfaction
- reduced amount of ticket (self-service)
November 18, 2022
Buy and Build to fit you organisation cheaper and quicker than it takes get the bigger companies to respond to your enquiry
- Much better understanding of change success factors
- Increased service availability
- much more time saving automation
November 18, 2022
One tool fits all
- Freshservice costs less than our previous support tool
- Because Freshservice offers a lot of options OOB, we now do things we never did before, like asset management or proper authorization
- Freshservice helps IT to get to a higher level
November 14, 2022
Fantastic user experience and configuration flexibility
- Increased the number of tickets we resolve using automation by 15%
November 14, 2022
UOR FreshService Review
- Increased agent productivity for sure
- Due to FreshService, we got other departments using FreshDesk
- It's mainly just helped our IT team get organized with requests
November 13, 2022
Perfect ITIL solution for small in-house IT Team
- For APIs to run we need to assign a full agent license at $100 per month.
September 27, 2022
Freshservice will save your IT staff time and increase productivity.
- Lowered resolution and first time by half.
- We did not have to hire another helpdesk employee so our ROI was within the first year.
- Having a repository for solutions article allows technicians to resolve tickets faster and help users resolve their own issues.
September 25, 2022
Freshservice- Stands true to its name!
- Positive because of smooth service delivery.
- Continuous and non-disruptive operations.
- Ticket logging.
- Asset management.
July 22, 2022
Freshservice, really is Fresh
- By far its provided visibility of that the IT team does, to whom and on what.
July 21, 2022
Freshservice brings fresh air to service desks!
- streamlined workflow for tickets
- better productivity for people responding to tickets
- It allowed us to balance workload amongst technicians.
- Technicians are spending less time resolving issues with the help of solution articles.
- Reporting on SLAs and technician productivity to leadership.
- Quicker employee onboarding and termination along with better accuracy.
July 18, 2022
FreshService is the right tool for IT Support!
- Response time to end user is increasingly faster.
- Able to add additional support to one ticket
- Centralized tool, instead of multiple tools saving cost.
July 13, 2022
Freshservice, a great ITSM
- Increased agent productivity
- reduced resolve times
- improved customer relations