Name: Freshstatus by Freshworks
Uploaded: 2019-03-06T07:47:08.000Z
Duration: 25 s
Description: Better Statuspage, in 1-Click, FREE FOREVER!

Help Desk

Web and Video Conferencing

Customer Support

Push Notifications

Development

Business Intelligence (BI)

Collaboration

Diagramming

Environmental, Social, and Governance (ESG)

Org Chart

Supply Chain Visibility

Traceability

Enterprise

Accounting

Revenue Management

Finance and Accounting

401(k)

Applicant Tracking

Corporate Learning Management

HR Management

Payroll

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

Bot Mitigation

Cloud Storage

Data Center Infrastructure Management

Data Center Outsourcing (Canada)

Data Observability

Data Replication

Debugging

Desktop Outsourcing

Electronic Data Interchange (EDI)

Encryption Key Management

Enterprise Flash Array Storage

Fraud Detection

Industrial IoT

Integration Platform as a Service (iPaaS)

Load Balancing

Machine Learning

Network Function Virtualization (NFV)

Network Performance Monitoring

Network Troubleshooting

Packet Analyzer

Runtime Application Self-Protection

Secure Web Gateway

Security Awareness Training

Smart Contracts

Static Code Analysis

Threat Hunting

Wireless WAN

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Content Experience

Content Management

Digital Signage

Email Management

Email Marketing

Marketing Automation

Real-Time Interaction Management

Social Media Customer Service

Social Media Management

Survey & Forms Building

Web Analytics

Marketing

Business Caller ID

Interactive Whiteboard

Project Management

Professional Services

Customer Relationship Management (CRM)

Sales Email Tracking

Sales

HIPAA Compliance

Insurance Suites

Practice Management

Public Sector Software

Restaurant Management

Tax Practice Management

Tour Operator

Vertical-Specific

large

medium

Free

Essentials

Standard

OpsGenie

IT Alert Management

Atlassian

PagerDuty

Likelihood to Recommend

Likelihood to Renew

Usability

Support Rating

Implementation Rating

OnPage

Availability

Performance

Product Scalability

Vendor pre-sale

Vendor post-sale

OnPage Corporation

AWS Security Hub

Amazon AWS

Splunk On-Call

Splunk

xMatters

Everbridge

AlertOps

Grafana OnCall

Grafana Labs

DERDACK Enterprise Alert

Derdack

Freshtatus is an incident communications tool with a branded Public and Private status page which users can customize and use to communicate incidents to the customers or internal stakeholders.

Top Rated 2023

small

PagerDuty is an IT alert and incident management application from the company of the same name in San Francisco.

Professional

Business

Digital Operations

Freshstatus

Freshstatus: A demo

The Freshworks Inc product family includes Freshdesk (Customer Support Software), Freshservice (IT Service Management Software), Freshsales (Sales CRM Software), Freshcaller (Call Center Software), Freshteam (Applicant Tracking Software), Freshchat (Customer Messaging Software) and Freshmarketer (Conversion Optimisation Suite).  The company has more than 100000+ customers worldwide, including Avast, Bridgestone, TeamViewer, Moneycorp, UNICEF, Cisco, Honda, 3M, The Atlantic, and QuizUp.

Freshworks Inc

Freshstatus by Freshworks

Better Statuspage, in 1-Click, FREE FOREVER!

IT alert management features allow for incident notifications to allow for a quicker reaction time,

Incident Ticketing System

Tracks and manages IT incidents reported by users or detected by monitoring systems, ensuring timely resolution and communication.

Notification and Escalation

Sends alerts and notifications to IT staff or stakeholders for immediate action on critical incidents, with escalation procedures for unresolved issues.

Incident Classification

Classifies incidents based on severity, impact, and urgency to prioritize response efforts and allocate resources effectively.

Incident Assignment

Assign incidents to the appropriate IT personnel or teams based on skills, workload, and availability to ensure efficient resolution.

Incident Prioritization

Prioritizes incidents according to business impact, service level agreements (SLAs), and criticality to address high-priority issues promptly.

Incident Documentation

Encourages the documentation of incident details, actions taken, and resolutions for knowledge sharing, problem analysis, and process improvement.

Incident Tracking and Reporting

Tracks the status and progress of incidents, generates reports on incident trends, response times, and performance metrics for analysis and improvement.

Self-Service Portal

Enables users to report incidents, check status updates, and find solutions through a self-service portal, reducing the burden on IT support staff.

Incident Resolution Workflow

Defines workflows and processes for incident management, including initial assessment, diagnosis, resolution, and closure stages to ensure consistent handling.

Integration with Other Monitoring Tools

Integrates with IT monitoring tools to automatically convert alerts and events into incidents for immediate attention and resolution.

Reviews

TrustRadius is a technology and business research firm based in Austin, Texas. The company is known as a review platform for verified B2B technology and software reviews through a proprietary algorithm and human verification.

TrustRadius

Google workspace

Hard to integrate

No integration

Easy to maintain

User interface

Set up

Clean ui

Up alerts

Automated email

Set up alerts

Email notifications

Easy to setup

Home

IT Alert Management Software

Freshdesk

Braintree, a PayPal service

Customer.io

Statuspage

We use Freshstatus to maintain a status page for our website availability and to keep users updated on service outages. We use it to keep track of scheduled maintenance and maintain a single resource to share with customers when there is an issue with any of our background services and infrastructure.

Product Usage

Pros and Cons

Clean UI
Automated email notifications
Upcoming maintenance scheduling

Things done well

Hard to integrate with other systems
Maintenance issues are not automatically resolved
No integration with the rest of Freshworks

Things done poorly

Freshstatus is good for creating a simple status page that you have to update manually. It's not a good fit for automatic monitoring because it doesn't integrate well with other services. We have to manually update the status when any of our infrastructure is degraded or becomes inaccessible to end users.

Status page
Scheduled Maintenance
Email Notifications

Most Important Features 3.4.21

One place to keep track of scheduled maintenance
Ability to keep customers notified of status updated
Self-service solution for customers

Return on Investment

We evaluated a few different options for creating a public status page, the main other one being Statuspage from Atlassian. We ended up choosing Freshstatus because it meets most of our needs and is a free offering. We also use other Freshworks products and thought that they would all integrate together.

Alternatives

Freshdesk, Customer.io, Braintree, a PayPal service

Other Software Used

Freshstatus 2022-01-27 18:06:36

Zoom

Asana

Grammarly

There wasn't a dashboard or information platform to inform our community about work being done or status of our applications. I found the need of this platform.

User Interface
Ease to set up alerts.
Customization

Fetch status from known services such as Google Workspace, Zoom, etc.

I believe the interface and ease of the platform make it super likable and bring me back to continue its use.

Interface
Ease of use
Quick notification platform.

Positive impact as a way of communication with faculty.

Freshstatus 2022-01-28 07:01:02

WordPress

Nelio A/B Testing

monday.com

Freshstatus 2022-01-28 00:48:51

Operating Systems	Unspecified
Mobile Application	No

Freshstatus

Overview

What is Freshstatus?

Decent option for a free status page

A fresh view!

Simple & Effective

Pricing

Freshstatus

What is Freshstatus?

Entry-level set up fee?

Offerings

Would you like us to let the vendor know that you want pricing?

Alternatives Pricing

OpsGenie

What is OpsGenie?

PagerDuty

What is PagerDuty?

Product Demos

Freshstatus: A demo

Product Details

What is Freshstatus?

Freshstatus Video

Freshstatus Technical Details

Comparisons

Compare with

OpsGenie

PagerDuty

OnPage

AWS Security Hub

Splunk On-Call

xMatters

AlertOps

Grafana OnCall

DERDACK Enterprise Alert

Reviews and Ratings

Reviews

No reviews found